Jim Pattison Toyota Surrey

Worst Customer Service We have been to Jim Pattinson Toyota today as we were thinking to buy 2019 RAV 4 hybrid. The sales person showed 0 interest in our purchase. Rather th We have been to Jim Pattinson Toyota today as we were thinking to buy 2019 RAV 4 hybrid. The sales person showed 0 interest in our purchase. Rather than showing us the difference between trims just asked which trim you want , when we replied we want XSC trim, he said 2019 RAV 4 hybrid does not have any available so either go for base model or go to Limited model as no in between model available and indefinite wait time for all other models so just paid us deposit if you want any other trim and forget about it as you may gonna get it next year. He does not have any unit available for Test drive not even the 209 gasoline model available for test drive, very weird as being the best selling 2019 SUV and Jim Pattison - big name - no test drive. He did not even show curtesy to come with us to showroom model and show features. They need to teach their staff a customer service like Surrey Honda. I am happy being Honda customer and will neither go nor recommend to my family or friend. More

Positive experience - established loyalty I have been to four dealerships - Initially desperate and clueless what I was looking for. Whether I wanted used or new SUV or Sedan?I went to Nissan, I have been to four dealerships - Initially desperate and clueless what I was looking for. Whether I wanted used or new SUV or Sedan?I went to Nissan, Honda, Kia, and finally Toyota. It became a great learning experience for me and my children. Jim Pattison Surrey Toyota has an online chat. I joined them and got connected with Deep Suri. He is the Fleet coordinator who just happened to be available that time to answer my questions. He was very humble and polite. I was initially inquiring about a used 2016 Corolla. Booked an appointment to go for a test drive. Deep did not hand me over to a sales person. I asked so many questions and he addressed all. Even my 15 years old son noticed that Deep is much more human than the other sales people we have met. He gave me all the necessary comparisons lease, finance or cash. And most of all allowed me the time and space to think. I came back home. After two days I called him to ask more questions, again he was so patient. He was completely following my lead. After the second appointment I had completely established a trust with this angel in disguise. I settled on a new Corolla. The colour I wanted wasn’t available and Deep (the Fleet Coordinator) is still trying to help me out! He assures me car is available at Toyota Langley and he can get it to Surrey. Another plus that he did not hand me over to Langley, where I might have to start fresh with a new salesman and new figures 😉Now he is following up with the other Toyota team even on his off days due to long weekend to arrange the car in timely manner. How good is this? Deep Suri went out of his way to help me out - I think he gave me a five star treatment!! More

VERY BAD EXPERIENCE I got my car to their body shop a while ago and talked to the manager Mr. GRANT, I showed him all the things should get fix and he was very nice to me I got my car to their body shop a while ago and talked to the manager Mr. GRANT, I showed him all the things should get fix and he was very nice to me, he said with pleasure he would take care of all. I got my car over there to fix it. On July 31 when I went to pick it up, not only he didn't fix some issue of my car he promised me up front but, also the front bumper they change it and did new paint was scratches and cheap on it and they tried to polish it. They couldn't get ride of the deep scratches and also they asked me to pay extra for the other issue. The manager Mr, Grant who was nice at the time I got my car there didn't have a good behavior at the time I went to pick up my car. More

Very bad experience I got a car on lease through Jim Pattinson. Now I want to buy out after completion of lease . They are really bad in customer care . They are trying t I got a car on lease through Jim Pattinson. Now I want to buy out after completion of lease . They are really bad in customer care . They are trying to charge and grab money on one excuse or other. Not helpful at all . Financial manager has poor customer skills. Never go to them . Frustrating experience. If you want good experience go somewhere else and stay away from there trap . More

Completely happy with both service and my buying experience I was sent on a referral to Jim Pattison Toyota, and they exceeded my expectations. Surjit was the sales guy I dealt directly with, as well as his s I was sent on a referral to Jim Pattison Toyota, and they exceeded my expectations. Surjit was the sales guy I dealt directly with, as well as his sales Manager Felix, and they made sure to ensure I were taken care of. Surjit was outstanding from start to finish and answered all my questions I threw at him, as well as spent a full hour going over the vehicles features before I drove away. Its nice to see there are still good sales guys out there that care, not pushy and unwilling to listen to your needs and what you can afford. Surjit was a pleasure to work with, and I wouldn't hesitate to send anyone to see him. Thanks again, Sam More

*Resolved* Disgrace to the Toyota brand Nov 28th 2017 update: Jeff the manager got in touch with me and extended an offer to correct my experience. I have since placed a deposit for the ne Nov 28th 2017 update: Jeff the manager got in touch with me and extended an offer to correct my experience. I have since placed a deposit for the new 2018 Sienna. I am mostly doing it for my father who loves the Toyota brand and to JP Surrey's credit it is very casual, friendly, and a no pressure environment. But for me I expect my appointments to be met and questions answered in detailed, and a greater effort made to earn my money, that's where I am coming from. Original review: They not deserve any stars as the attitudes and atmosphere at this toyota dealership was an absolute F. We purchased two cars from them before and my father and I really regret ever giving them any business. We loved and drove our toyotas for more than 10 years each and JP toyota surrey is a disgrace to the toyota brand. Don't bother making an appointment because the sales people will try to overtake each other, nobody will care that you are arriving to discuss purchasing the car even though you've told them that's why you want the appointment. Price issues aside, it's like they just don't value your business because the Toyota brand is doing all the work. More