Jim Pattison Toyota Surrey

I went in to buy my first car and had a horrible experience. We were left waiting awkwardly for over 20 minutes, looking around for someone to help us. However almost all the salesmen were staring a experience. We were left waiting awkwardly for over 20 minutes, looking around for someone to help us. However almost all the salesmen were staring at me and clearly had nothing better to do. No one offered to help or ask if we needed any help. When we got fed up and asked the receptionist to call me when someone was available. 15 minutes later a man called me to come inside the dealership as I was looking at vehicles in the lot. He then cut my calls once I got back inside and tried to call him back. Eventually the receptionist was able to track down another salesperson, but he seemed uninterested in the sale and as if we were a bother. He gave me the same financing and leasing options I could have found on the Toyota website, with 6% interest rates (higher than on the website that I checked after) and didn't tell me anything about what happens once the lease term is over. He showed me weekly lease payments to show me how inexpensive it was, treating me like I was stupid. He didn't even offer to print me the specs or buying/leasing options, or offer any other trims for the 2020 RAV4 besides Hybrid Limited, as he said there was no point. Lastly he told me that everything was "out of stock" and that I can never get my hands on the Prime since the waitlist is long. Rude, horrible salespeople, and I had a terrible experience for someone who was looking to buy their first car... and I will definitely be purchasing my vehicle from another location. Don't bother going here. More

Deep had a superb customer service! He made it happen for us and here we are now enjoying our 2020 Toyota Highlander! We just had a road trip to Banff and the ride was so good. All the best Toyota Surrey! us and here we are now enjoying our 2020 Toyota Highlander! We just had a road trip to Banff and the ride was so good. All the best Toyota Surrey! More

I called the dealer with "brake override malfunction" to which I was told, and exact words "uhhh we don't know what to do..sorry!" And hung up. Left me stranded. Absolutely pathetic. to which I was told, and exact words "uhhh we don't know what to do..sorry!" And hung up. Left me stranded. Absolutely pathetic. More

Pathetic service experience!!!!! Pathetic Experience!!! I had gone in for servicing my toyota corolla 2016 i was told that my cars air bag is due for recall and will be fixed free o Pathetic Experience!!! I had gone in for servicing my toyota corolla 2016 i was told that my cars air bag is due for recall and will be fixed free of cost by the receptionist and after servicing was done in a weeks time i realised the cheap workmanship of these guys. my knee dashboard cover was doing excessive sound and i realised the guys after servicing didn't put back cover properly under my dash and screw was missing for the holder, i was not even given a complimentary car wash as they wrote on the invoice. My firm suggestion for people blindly going after them for servicing is to find an alternative! More

Went in to inquire about a Toyota Tundra and was concerned about cab size. The sales representative seemed uninterested in earning my business and building value in the product. Probably because he concerned about cab size. The sales representative seemed uninterested in earning my business and building value in the product. Probably because he didn't know anything about it. The Tundra is a 13 year old platform and the drivetrain is virtually unchanged, except 2018+ gets a larger fuel tank. You have to do your own research because these guys don't know much, they just show you the website when you ask for detailed specifications. Buy your Toyota anywhere else. More

Don’t really care if they get your business Unfortunately this dealership doesn’t seem to care to make a deal. They jacked up the sticker price of a used 2016 odyssey and refused to negotiate th Unfortunately this dealership doesn’t seem to care to make a deal. They jacked up the sticker price of a used 2016 odyssey and refused to negotiate the price. Maybe I came on a bad day with a manager (Sunday) but when they wouldn’t even budge on numbers Rolando rudely just knocked his knuckles on the desk and walked away from me without even a goodbye. Toyota dealerships truly just care more about the bottom line than customer service. More

engine oil changed for 2.5 hours This is the first time that happen where in an engine oil change took me 2.5 hours and my car not even washed but on the paper said they washed my car This is the first time that happen where in an engine oil change took me 2.5 hours and my car not even washed but on the paper said they washed my car. they took my key at 3:20pm and my schedule is at 3:30pm, I was able to get my key at 5:45 pm and not even washed. I told the guy this is the worst since i first have my service with them in 2007. My number is 7783193299 francisco More

Worst Experience in Purchasing a Vehicle This company has lost sight of the values published by the JP Autogroup. The dealership is NOT bound to customer satisfaction. They do not want to do This company has lost sight of the values published by the JP Autogroup. The dealership is NOT bound to customer satisfaction. They do not want to do anything to correct their mistakes. I totally regret setting foot on this dealership with the intent to support local business in my neighborhood. Should have just sticked with my old Toyota dealer in Vancouver. If you ask me, go to another dealership. Do not make the same mistake that I made. More

worst experience as the guy who came to help us was extremely very rude and was not interested in showing the car worst service ever extremely very rude and was not interested in showing the car worst service ever More

Bad experience Had toyota body shop repair and paint front bumper on 10 months later the paint is lifting off the bumper. The paint did not adhere to the bumper ther Had toyota body shop repair and paint front bumper on 10 months later the paint is lifting off the bumper. The paint did not adhere to the bumper there jd air gap between pain and bumper Call july 19 none called back went in on july 23 showed the body shop the problem so the manager told me it was painted before and the bumper after market thats why the paint came off but thats not true its the service and the job they did is bad after 2 weeks they called me back told me to go icbc so i went icbc and they said toyota should cover it and said they will call toyota and have them calle me back none has call me yet More