Jim Pattison Subaru South

Being ignored by dealership, sold a Lemon, misled on sale Editting My review - Starting to get some service - turns out they don't monitor their customercare@frontiersubaru.com where they sent e-mails to me f Editting My review - Starting to get some service - turns out they don't monitor their customercare@frontiersubaru.com where they sent e-mails to me from so they were unaware of my concerns / vehicle issues after leaving the dealership (IE. check engine light, low engine oil). More

very upsetting Have struggled with traction control issue for 2 winters asked if we knew how traction control worked. yes we do. cannot be resolved until we can pro Have struggled with traction control issue for 2 winters asked if we knew how traction control worked. yes we do. cannot be resolved until we can prove this is an issue and to bring it in during the winter to have a staff member drive it for a week to see if they experience the problem and will provide a loaner for this time. Had to replace tires after 23000 km not impressed. Replaced with studded tires as traction control is not reliable. Somehow our front tire rim has been damaged and apparently has caused 2 wheel bearings to be compacted which are not covered under warranty because of bent rim. Even tho tires were installed and balanced at a reliable tire shop.the car does not shake or shimmy there is just a humming sound.a second set of tires were put on in april storing our studded tires for next year.service department has hired a young inexperienced fellow who acts as a trouble shooter for the subaru warranty department.out comes the camera and takes pics of apparent damage that was very minimal most likely caused by ice and snow.you can argue all day with this fellow.he accused us of damaging our car and being angry at him because we now have to pay for it. .I will never do business with this dealership again. I do not need a lecture from a 25 year old know it all who basically called us liars and is certainly not an asset to that business. We love our car but we will.not return to this place of business nor recommend it to our friends or associates. There are many ways to approach a problem but this fellow needs to learn some manners. We will be returning to the shop that installed our new tires and perhaps a few others for a professional opinion in this matter. More