Jim Keay Ford Lincoln

Where To Go to Throw Your Money Away [Preface: I am a car guy and know cars somewhat]. This is a review of their service department. These events occurred on Saturday June 4th. I br [Preface: I am a car guy and know cars somewhat]. This is a review of their service department. These events occurred on Saturday June 4th. I brought in my Acura MDX for an alignment in the morning. They told me that it would take an hour. When I came back, they said the alignment was done but that I needed a new battery since they could not get it to start. Apparently, it was so bad that the battery had to be removed out of the car and plugged to a trickle charger. I told the service advisor that this was impossible because the battery was only 2 to 3 years old and insisted that they please check the connection. (The battery had no problems starting the car after being left outside all winter in the ski hills but did not start after being left with them for 90 minutes? Likely story...) He then brought me in the back. Low and behold, the mechanic was tightening the lead on the battery (which was never removed from the engine bay by the way). Hmmmmm, all of a sudden I did not need a new battery.... Well what do you know? It's a miracle. Brought it in for a 150$ alignment and they try to get me to replace a perfectly good battery for what 300$? 400$? 500$? Maybe it was human error? After all, it is possible isn't it? Let's give them the benefit of the doubt. 30 minutes later, I returned with my Porsche Boxster which was driving all over the road since last year's tire change. At that time, I paid for a balancing and an alignment as well but there was definitely a vibration and a tracking issue. I checked all tire pressure to ensure that they were at the recommended values from Porsche. I drove it to them and told them to check the balancing as well as seeing if I needed an alignment. The mechanic comes out half an hour later to tell me that the balancing is done. I then asked him how much the wheels were out of balance. He then stammmered, "By an ounce..." What kind of an answer is that? After my quesitons, he admitted that he did not even check the balance of the wheels and just yanked off the glued weights (there goes the paint of my rims) and redid the balancing. Wow! Well too late now right? Now we wait for the alignment. Another more senior mechanic put the car up on the hoist and checked the alignment. After 5minutes, he returned and said that the alignment was perfect and did not need any work. I breathed a sigh of relief. Then came the invoice... 40$ for the balancing and 130$ for the alignment please. WHAT??? You guys did not do the alignment. Senior mechanic shouted back, "We charge for it anyway. You should know that service advisor!". The sevice advisor was embarrassed and was speechless. I stared at him. He said, "I will bring the bill down to 100$ plus taxes". I shook my head and said, "You guys are the only shop know who CHARGE FOR WORK NOT DONE." I did not get a response. Not even a look up. Paid my bill and left. Never to return. This time, it was clearly not human error. I can definitely understand the stereotype that non-car type people go through when bringing their vehicle to the shop. HOW MANY PEOPLE HAVE THIS SHAMELESS SERVICE DEPARTMENT SWINDLED OUT OF THEIR HARD-EARNED MONEY? CAVEAT EMPTOR. (Unfortunately, a No-star review is not possible) More

Darren Kendell's Ford Ranger repair On Fri May 13 The engine light was on and there was a rattle under the truck.I called the fast lane on Sat May 14 at 7:30 and Justin said bring it in On Fri May 13 The engine light was on and there was a rattle under the truck.I called the fast lane on Sat May 14 at 7:30 and Justin said bring it in and they would take a look at it.I arrived and Justin did the work order and took the truck.Within 2 hours he called and said the mechanic recommended not driving the truck until the parts arrived on Tues, but to come down and pickup a rental truck that he had arranged because I had a warranty and the repairs would be cover as well.The truck was fixed by Tuesday has he said.I would like to thank Justin for such fast and efficient service,he should be commended for his great customer service.I will recommend coming to see Justin at Jim Keay for quality service and great friendly customer service. Thank You Justin for making my service experience great More

My first car in canada that is also my dream car This is a big thank you to the guys at jim keay ford. Getting this car was a big deal for me and they understood that...Kurtis was very polite and pr This is a big thank you to the guys at jim keay ford. Getting this car was a big deal for me and they understood that...Kurtis was very polite and professional and getting information back and forth was as easy as it could be...he made sure that i understood all the features of the car even though i had researched a lot about the car on the internet...he got back to me when i asked for info even while he was off work...even the guy from the finance department was a pleasure to deal with..all in all i could not have asked for a better experience...i hope it stays that way during my future dealings with them...cheers More

Lincoln MKC Acquisition du véhicule a eu lieu au mois de novembre dernier. À date, l'acquisition du véhicule par le biais de Monsieur Shimon fut très agréable et Acquisition du véhicule a eu lieu au mois de novembre dernier. À date, l'acquisition du véhicule par le biais de Monsieur Shimon fut très agréable et sans pépins. Du reste, le service offert par le concessionaire est dès plus professionel ! En somme, aucun regret d'avoir transiger avec ce concessionaire. De plus, le service et la vente du véhicule se fait en français. Bravo à toute l'équipe ! More

Always a good experience at Jim Kay Customer Service constantly great ! Last visit I meet Jennifer Macwaters. sales Advisor who went above and beyond to help me with a recall issue.. Customer Service constantly great ! Last visit I meet Jennifer Macwaters. sales Advisor who went above and beyond to help me with a recall issue.. I look forward to seeing Jennifer for any issues with my ford fusion. Linda MacDonald More

Friendly and Courteous Service Always a pleasure to go to Jim Kay. Friendly staff and great service. Kurtis was great to work with. Made the process of buying a new vehicle easy and Always a pleasure to go to Jim Kay. Friendly staff and great service. Kurtis was great to work with. Made the process of buying a new vehicle easy and simple. More

Great experience I was extremely happy with my experience buying a used car from Jim Keay Ford. Josee was great to work with finding the vehicle, she was very helpful I was extremely happy with my experience buying a used car from Jim Keay Ford. Josee was great to work with finding the vehicle, she was very helpful and friendly with a no pressure approach that was very refreshing. I would definitely recommend Jim Keay to anyone in search of friendly professional service and a great vehicle! More