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Jenner Chevrolet Buick Corvette GMC

Victoria, BC

1.9
59 Reviews

1730 Island Hwy

Victoria, BC

V9B 1H8

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59 Reviews of Jenner Chevrolet Buick Corvette GMC

December 06, 2017

Jenner Chevroolet island highway Just wanted to say that the staff at this dealership are fantastic. I bought a 2015 from the island highway had a great experience from the sales pers More

by Camaro73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willi and Fred
Mar 09, 2018 -

Jenner Chevrolet Buick Corvette GMC responded

Thank you so much for the review. We're glad that, even though there was an issue, we were able to look after you immediately.

October 06, 2017

Used Car Purchase We got a preowned 2009 Toyota Hybrid Camry just recently. During the presales check it was not disclosed properly by the saleman that the car only had More

by MigMang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin
Mar 09, 2018 -

Jenner Chevrolet Buick Corvette GMC responded

Sorry to hear about your experience with the remote, but it was reviewed with you at the time of purchase. We'll be sure to review out process in the future, so that this issue does not arise again. Thank you for the review.

September 19, 2017

Oil servicing & friendly staff Had another great complementary oil change after purchasing my vehicle with Jenner Chevrolet Buick Corvette GMC last year. Servicing is fast and effic More

by adrienneb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
reception staff
Mar 09, 2018 -

Jenner Chevrolet Buick Corvette GMC responded

Thank you for this review and we're glad the Team continues to look after you. We'll be sure to take care of you whenever you need us... and the cappuccino's will always be ready for you!

September 09, 2017

Service for my 2003 dually leading to purchase of 2015 1 ton I have dealt at Jenners for many years and bought several vehicles there. The staff have always gone out of their way to answer all my questions and More

by John Brunelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Mike and Jason
Mar 09, 2018 -

Jenner Chevrolet Buick Corvette GMC responded

Thank you John. Mike, Steve and Jason are all great employees who have been with us for a long time and know what it takes to look after our customers... so it's great to hear they are continuing that! Thanks again and enjoy the new truck.

March 13, 2017

Had a good experience. Just getting a service. I forgot that I had a service . I phoned in a few hours late thinking they would have to re schedule, they told me to bring it in . I have always had More

by Centralcontractors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve salmon
Mar 09, 2018 -

Jenner Chevrolet Buick Corvette GMC responded

Thank you for the response and we are glad that our Team was able to take care of you. Thanks again.

February 03, 2017

friendly & professional staff Sherry Fouracres(service) was professional & courteous with servicing my vehicle. She went above and beyond to get needed repairs done, some under wa More

by traverse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren-mechanic.
Mar 09, 2018 -

Jenner Chevrolet Buick Corvette GMC responded

Thank you for this. Sherry is a great member of our Team and has always had a customer first approach. We will be sure to thank her on your behalf.

January 08, 2017

Bought a 2017 Cruze Hatch I had it in my head that I wanted to buy a new vehicle. Kyle Matthews was the Jenner sales rep that helped me in my choice of vehicle. Very knowledge More

by Cajon red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Matthews
Mar 09, 2018 -

Jenner Chevrolet Buick Corvette GMC responded

Thank you for the review. We know you're going to love your Cruze! Kyle is an awesome member of our Team and he knows how to take care of our customers. Thanks again and we'll be here to look after you when it comes time for servicing.

September 17, 2015

Not so "certified pre-owned" I recommend you check every single button, switch, knob and option very closely. Seat lumbar, and heating option did not work. The four wheel drive More

by Ryder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron ?
Mar 09, 2018 -

Jenner Chevrolet Buick Corvette GMC responded

Thank you for this review... we'll be sure to have a chat with all our staff about how important it is for all departments to be on the same page and take care of our customers.

September 24, 2014

Obnoxious, uncooperative and snarly service department. Previous Jenner service had a major transmission service. A subsequent local oil change service at a reputable dealer noted that the transmission oil More

by val.hadikin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
Sep 25, 2014 -

Jenner Chevrolet Buick Corvette GMC responded

First off, we want to apologize for your recent experience here at our dealership. This is not the experience we want people to have. We know that if we had handled this situation better, we would not be a this point. We are sorry. If we can ‘defend’ our team for a moment, please allow us to. We can appreciate outside opinions on what’s wrong with your vehicle and that there most likely is validity to those opinions. However, if we followed through on the opinions of others and repaired the vehicle to those opinions and later found them to be incorrect, WE would be to blame and you the customer would be quite upset. This is why we make it a policy to have our technicians diagnose your concern first before we confirm anything. Sure we could have guessed what the problem was, but what if we were wrong? We don’t want you paying for anything you do not need to spend your money on. This policy may not be agreeable to all, and you are entitled to that opinion. We are sorry that we could not have communicated that better to you. We hope that in some way in the future we can prove to you that we are good people and that we are looking out for your best interest and the safety of your vehicle.

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