Jaguar Land Rover Calgary

Francisco and the entire team that we dealt with at JLR Calgary were just wonderful. We had been looking for over a year, and each visit were met with enthusiasm. We developed a rapport with Francisco th Calgary were just wonderful. We had been looking for over a year, and each visit were met with enthusiasm. We developed a rapport with Francisco that was instrumental in our final decision. Once we bought the vehicle, Alisa and Joshua were so professional and helpful, making the entire experience easy and fun, More

From the beginning of my visit to the establishment I was received with a big smile by the staff and without a doubt they provided me with great support during the process of my selection and acquisition of received with a big smile by the staff and without a doubt they provided me with great support during the process of my selection and acquisition of the vehicle, not only did they result in one more sale, but they were more there attending to my needs and preferences, this was possible in a very agile and precise way by Micah and Amanda who, with their professionalism and kindness, led me to make the best decision for the acquisition of my vehicle. I cannot fail to mention the great attitude and professionalism with which I was treated during the delivery of my vehicle by such an excellent and trained Mexican, who with his always smiling and attentive characteristic made receiving my vehicle more comfortable. The icing on the cake: when the boutique gave my daughter a keychain with a big smile, it was not the present, but the detail, and the sum of all those small details is why I will always be able to recommend and return with confidence with this great team. Martin Oliva. More

Worst car buying experience of my life! Found the exact truck I was looking for. Just so happened to show up at Land Rover. After I agreed to purchase it, my experience went to xxxx. The sa Found the exact truck I was looking for. Just so happened to show up at Land Rover. After I agreed to purchase it, my experience went to xxxx. The salesman screwed up the terms of the contract twice, all while sending me his internal documents that he created the contracts with. On delivery day, I find a scratch on the passenger door, that the detailers/service team put into it. They were going to just let me drive it off the lot. Trying to get them to acknowledge it and get it fixed took us a full week until my wife had to drive to the dealership and physically speak to the sales manager. Truck went in for body work only to return it to me with failed parking sensors. After sending it back in, on the day I was supposed to pick it up, their detail/service team decided to dent and scratch the truck again!!! Absolute carelessness with the vehicle. I decided to not go through with the purchase and sell it back to them. Now I’m left with no truck, and a very jaded view of this dealership. Warning to anyone looking at the white 2020 Denali they have up for sale More

Tyson Braid was my sales person. He was very helpful, pleasant and easy to deal with. Wasn`t pushy and helped me with the vehicle that I wanted. Alisa was also very helpful He was very helpful, pleasant and easy to deal with. Wasn`t pushy and helped me with the vehicle that I wanted. Alisa was also very helpful More

Shout out to Francisco Cruz. We scheduled a test drive, and when we're on our way he called us saying the car was already sold. Not only he wasted our time and gas, he made my wi We scheduled a test drive, and when we're on our way he called us saying the car was already sold. Not only he wasted our time and gas, he made my wife really frustrated as she was expecting to have the car that she wanted. That was really poor salesmanship right there. My advice to you Mr Francisco, never schedule an appointment to anyone if it's already on hold to someone else, which any other salesman can easily do. More

Knowledgeable, professional, and friendly staff that go above and beyond to make sure you have a fantastic experience. Christina Manning, our product specialist, made our purchasing process completely seam above and beyond to make sure you have a fantastic experience. Christina Manning, our product specialist, made our purchasing process completely seamless. We left feeling as though no detail was overlooked. Such a positive experience from beginning to end, I would highly recommend! More

Symon Murray is phenomenal here. If you are looking to purchase a vehicle we highly recommend you ask for him. He is patient, listens to your needs, and follows up in a non pushy way If you are looking to purchase a vehicle we highly recommend you ask for him. He is patient, listens to your needs, and follows up in a non pushy way. We have been going to every dealership in the city we have received terrible service, great service, and Symon was superior service. More

Melanie Mckay was great to deal with would highly recommend Jaguar Land Rover Calgary. Excellent customer service recommend Jaguar Land Rover Calgary. Excellent customer service More

They don't care about their customers, only goal is to sell, or lease and forget you, Leased 3 vehicles in one month, and bought a Velar couple months before. Vehicles leased under Company, which my so sell, or lease and forget you, Leased 3 vehicles in one month, and bought a Velar couple months before. Vehicles leased under Company, which my son was part owner and worked, in January 2020. In January 2021 my son became extremely ill and God took him in March 2021, his vehicle had less than 9000k, we begged this dealership (Jiri Gronzil) to please take my sons vehicle back. They would only do it if we paid the remaining amount on the lease, they would not try to help us in any way, as long as they get their money they don't care what you're going through. If we didn't have such an amazing experience at Jack Carter we might have excepted this from Jaguar Land Rover Calgary, thinking this is normal with leased vehicles. We also leased a truck through Jack Carter in August 2020, we called Jack Carter explained what happened, they asked us to return the truck, we were there for maybe 10 minutes, they looked at the truck, we signed one form and left, no extra charges no payments to make till the end of the lease. Why such a different experience, Jack Carter obviously cares about their customers. Land Rover vehicles are great I've no problem with them, but Jaguar Land Rover Calgary, customer service is one of the worst in Calgary, They stopped taking the leasing payments in July, no idea why, I thought that was nice of them, not knowing that they sent a collection and repo company after me. I never stopped payment and talked to them CDLSI (Christine P) asking why they stopped taking payments and how do I send them the outstanding amount. Really couldn't give me an answer, had to hire a Lawyer, and they gave him a hard time as well, Not only do I keep paying for a vehicle that is sitting i the garage, never driven, I had to pay a lawyer to get them off my back, for something that was their fault. The incompetence, and lack of empathy from this dealership is shocking. If you enjoy buying from an arrogant, over priced, blood xxxxxxx dealership this is the one for you. If not RUN elsewhere. More

This dealership is not looking for your best interests and will do what they can to enrich themselves on your behalf. I was originally dealing with Scott Glass, however I simply couldn’t tolerate his sal and will do what they can to enrich themselves on your behalf. I was originally dealing with Scott Glass, however I simply couldn’t tolerate his sales antics. Scott says all the cheesy and insensible comments you’d expect from someone in 1985 trying to sell you a station wagon. I immediately asked to speak with someone who wasn’t so obtuse. David and I landed on a price that I didn’t think was a good deal at all but I was pressed to get a vehicle within the week. When I flew from Toronto to pick it up the Range Rover it didn’t have massage seats which the advertisement clearly stated it came with. I sent David a message immediately, telling him we had a huge problem… he casually responded a few days later saying there’s small print underneath the ad that says there may be inconsistencies test they are liable for !!!! This is super shady. Then I notice huge gouges on the drivers fender that look like they attempted to hide these damages. They never mentioned before I came or upon retrieval that the damage was there. After weeks of endlessly chasing David down to fix these glaring and hugely problematic issues, the only thing he offered was $2200, the sticker price of massage seats. To this day the screens don’t work all the time, the door lock button on the handle requires about 5 taps before it registers, and I’m stuck with a damaged and broken vehicle because Land Rover Calgary doesn’t care about you once that cheque is in their hands. Never again! This dealership is shady, you’re getting screwed over, you likely just don’t know by how much yet. More