Jackson's Toyota

Terrible Service We made an appointment two weeks in advance to get what we thought was our brakes fixed. My husband had to take the day off of work to get the car to We made an appointment two weeks in advance to get what we thought was our brakes fixed. My husband had to take the day off of work to get the car to the dealership. They didn't have time to look at the vehicle that day. We had had to go to the dealership two other times in the previous month to get things fixed. You think they would have let us know if there were issues each time that we went. Since the vehicle was costing us so much money we wanted to consider trading in our vehicle. It took them over a week to service our car. I had to borrow other people's vehicles for the entire week until we got our car back. All they were willing to do is give us 10% off of our $2,000 bill. We priced out other places to fix our breaks and every other place was $500 less expensive. When we went to go pick up our vehicle they did the oil change that we requested and they are supposed to top up the fluids in our vehicle and when my husband turned on the car one of the lights had already come on to top up the windshield washer fluid. Needless to say we will not be returned customers. More

Awful Experience Terrible Experience. I walked in looking to purchase a Highlander. I walked around the showroom for nearly 10 minutes, however was not approached. The Terrible Experience. I walked in looking to purchase a Highlander. I walked around the showroom for nearly 10 minutes, however was not approached. The sales staff seemed to be more interested in looking at their cellphones and gossiping with one another to be bothered helping customers. I walked out and went to Honda and I was immediately greeted and helped. Completely different experience, will definitely not recommend this dealership to anyone, but have nothing but glowing recommendations for Andrea from Barrie Honda! More

Worst Car Buying Experience EVER never have I had to deal with such an incompetent dealership. First called up and asked them for a 4 door tacoma with a six food bed and told that suc never have I had to deal with such an incompetent dealership. First called up and asked them for a 4 door tacoma with a six food bed and told that such a thing didn't exist. Then when we got there it was like the only thing they cared about was the sale. They couldn't answer any questions that were asked and were not even listening to what was being said. The young salesman was nice enough and tried but I don't think he had any real training in being a salesman. Didn't make notes of what we wanted. Then we met with the business manager who was only interested in selling the extended warranties and when we told her we were paying cash and were not interested in anything, there was a cold wind in the air. It was like all of a sudden we didn't matter at all. Told they would locate a truck with our specifications. Got a call two weeks later saying they had the truck, drove up there (110km) to get it only to see that the add on's we asked for were not on the truck. Oh so sorry we were told, we will get to this, come back next weekend. Tried calling and calling and calling week later, getting run around on phone, no one making any effort to help post sale. First told "getting those things done come back on Saturday". Later told "oh we don't have you down for black running boards, just the regular chrome ones", review bill of sale and it says nothing at all about colour and tell the guy, that is what we ordered black and that was clear on second trip up there. Oh we didn't charge you for this. Too Bad that is your error not mine. Ok we haven't painted them yet (although told earlier they were out being painted), and oh can you come back next week to get your truck. NEVER EVER EVER BUY ANYTHING FROM THIS DEALER. DISRESPECTFUL Just want to cancel the purchase altogether and go to a dealer that respects me and respects the fact that I was paying $50,000 for a vehicle. More

buy elsewhere showroom mgr rude disrespectful no class dealer has no respect for there clients and does not value yout time would not recommend this dealer at all showroom mgr rude disrespectful no class dealer has no respect for there clients and does not value yout time would not recommend this dealer at all More

Excellent service We were visiting Barrie from Nova Scotia and the day before we left for home (Feb 22 nd) we took our Toyota Venza for a drive and it ran very rough li We were visiting Barrie from Nova Scotia and the day before we left for home (Feb 22 nd) we took our Toyota Venza for a drive and it ran very rough like it wasn't firing on all cylinders. We took it into Jackson's Toyota at 2 PM. They did a diagnostic check and found #4 cylinder injector was fouled. We had injectors flushed and by 4 PM we were on our way with the car purring nicely. We drove home to Nova Scotia in some pretty miserable weather at times with no issues with our vehicle. The people were very friendly and the service was efficient and excellent. Thank you. More

Excellent Negotiation Experience I had visited 4 car dealerships Tuesday Aug 18th looking for the best deal in the small SUV segment. At Jackson's Toyota I was warmly greeted by a wom I had visited 4 car dealerships Tuesday Aug 18th looking for the best deal in the small SUV segment. At Jackson's Toyota I was warmly greeted by a woman at the front door asking what I was looking for and she immediately set me up with a salesperson. The salesperson was friendly, polite, knowledgeable, and took me for a test drive. He introduced me to the General Manager who was equally knowledgeable and demonstrated an equally high level of interpersonal skill. This dealership offers innovative benefits each day during the week for those waiting for their service to be completed. I am meeting with the salesperson today (Thursday) with my wife to finalize colours and purchase my RAV 4. Of the 4 different car dealerships I visited Jackson's Toyota provided the best car negotiation experience by their staff and very good value for their product. Try them, I am sure you will enjoy the same positive experience More

Tara in sales really helped me out I was looking for something that would fit my whole family and be affordable. Tara took the time to show us all our options and picked the right vehic I was looking for something that would fit my whole family and be affordable. Tara took the time to show us all our options and picked the right vehicle for us. All the staff we met with were kind and all said hi, even the free coffee was good! More

Loyal Customer I have purchased my last three cars from this dealer. The buying experience was fantastic, not pushy, very professional. But it's the service that k I have purchased my last three cars from this dealer. The buying experience was fantastic, not pushy, very professional. But it's the service that keeps me coming back. Always friendly, professional and fast. Always a pleasure to deal with. Highly recommended. More

Absolutely Incompetent Stay away from this dealership. Read all the negative reviews on this site and others... these comments exist because poor customer service was deli Stay away from this dealership. Read all the negative reviews on this site and others... these comments exist because poor customer service was delivered time and time again. I had some technical concerns about my vehicle and people I thought were competent were soon revealed to be completely unknowledgeable -- i.e. I spoke to someone in wearing coveralls thinking they were a service technician and after an unnecessarily long conversation this person revealed to me that he was just an auto detailer and didn't know anything about the vehicle. Service Advisors know little about the vehicles they are writing work orders for as well. It is terrible to sit in the waiting area and listen to Technicians and Service Advisors scam unknowing customers to approve unnecessary work. Been there several times and they use the same lines... "So, you are going on a long road trip.... you need to fix..." Simply put go somewhere else! They are more concerned with selling you their loyalty programs and marketing campaigns rather than delivering quality repairs. More

NO DISCLOSURE OF PREVIOUS ACCIDENT CLAIM Avoid Jacksons Toyota - their sales techniques are not open and honest. Purchased a used Tundra from Jacksons Toyota with no disclosure that the CarP Avoid Jacksons Toyota - their sales techniques are not open and honest. Purchased a used Tundra from Jacksons Toyota with no disclosure that the CarProof Vehicle History reported an accident claim before we bought it. This was only found out when we traded the Tundra in to buy another vehicle at another Toyota dealership. This dealership made us aware that the CarProof reported an accident history before we bought it. Complaint made to the Ontario Motor Vehicle Industry Council. We will never buy from Jacksons again and will be telling our friends about this also. More