Island Owl Mazda

High pessure - Dishonest sale tactics Example of these tactics- Contract price on demo vehicle higher than sticker price. Trade in price also lowered on contract. When I said I refused Example of these tactics- Contract price on demo vehicle higher than sticker price. Trade in price also lowered on contract. When I said I refused to sign for undercoating on a used managers vehicle, I was told it was mandatory and offered leather wipes for a consolation prize in a condescending manner. We were forced to wait 4 hours with my therapy dog , as they said they were too busy, but there was only one other customer . They took license plate off our car and got us to change insurance before signing the contract. The manager kept explaining he could not sell us the car for the amount of sticker price or less as he would lose money. There was no answer from him when we asked why he priced it that way then. I had researched the CX 9 and wanted to purchase a Mazda. I will be servicing my vehicle elsewhere as I am unable to even enter that dealership again. More

Beware of upselling when getting your vehicle serviced Initially I was very impressed with the staff at Coastline Mazda. I had purchased a new 2016 CX5 from them as they gave me the best price and had my v Initially I was very impressed with the staff at Coastline Mazda. I had purchased a new 2016 CX5 from them as they gave me the best price and had my vehicle serviced there for close to 3 years even though I live down island. But I found they look at loyal customers as mark's and will recommend unnecessary servicing to squeeze more money from you. It happened twice to me and as I trusted them I went along with their recommendations. It was only later when I had a chance to look at the maintainance schedule in the manual that found it was not necessary. They have lost my trust and respect and I will no longer deal with them. Do not accept their maintainance recommendations until you have had the time to chk the manual. More

Poor service at the service centre. Went to the Coastline Mazda service centre to get wiper blades and was told they were out of stock and that they would contact me when they were avail Went to the Coastline Mazda service centre to get wiper blades and was told they were out of stock and that they would contact me when they were available. Never heard from Coastline Mazda. During the summer, I enquired about a roof rack for my vehicle and the service centre staff said there were no Mazda parts available and would call me later about other OEM/3rd party roof racks that fit my vehicle. Never heard back from Coastline Mazda. Eventually had a Thule roof rack purchased and installed at the local Cap It store and was told that Coastline Mazda purchased the same roof rack for their customers. It appears that Coastline Mazda doesn't value my business. Unfortunately, based on these poor customer service experiences, a decision made for our corporate Mazda vehicles to be serviced at Courtenay Mazda, that valued our business with excellent service. More