Island Chevrolet Buick GMC

awesome Christine was the perfect person for us to deal with. . Made us feel at ease and was an advocate for us. Did not feel stressed at all. Christine was p Christine was the perfect person for us to deal with. . Made us feel at ease and was an advocate for us. Did not feel stressed at all. Christine was professional and friendly and made us feel at ease. Christine was there from start to finish. Would definitely recommend her to friends and family as she made this an awesome experience for us. Went above and beyond to make sure we were satisfied. More

Neil Burton & Ashley Edgington REALLY HELPED me today THANKS Thought my new Chevy Trax (that I LOVE) had a slight engine knock so took it to Neil Burton who told me it was simply the fuel injection. He kindly co Thought my new Chevy Trax (that I LOVE) had a slight engine knock so took it to Neil Burton who told me it was simply the fuel injection. He kindly corrected the air pressure in my tires, then referred me to Ashley Edgington who masterfully connected my cell phone to my car & Onstar, before the FREE 6 month expiry was due. What a GREAT team of people that work at Island Chevrolet Buick GMC! I appreciate everything they do to help customers. More

Brake service My service advisor was Neil Burton and I was very pleased when he pointed out that my brake job was not as extreme as expected. My service advisor was Neil Burton and I was very pleased when he pointed out that my brake job was not as extreme as expected. More

dealership really knows their stuff! our problems started with a sudden engine oil leak on a 1992 geometro, named metronome because this car takes my son to music class. i took metrono our problems started with a sudden engine oil leak on a 1992 geometro, named metronome because this car takes my son to music class. i took metronome to a garage in victoria that had earned my confidence in the past. they worked diligently for about an hour, after which they told me that they couldn't figure out where the leak was coming from and suggested i have the engine shampooed at a specialty shop. then, i was to bring the car immediately back to them, so they could try to find the leak. the shampooing would be about $200 and the rest of it could run $1000! i called another garage and was told that the suggested process was quite correct. with my spirits running about as low as the engine oil, i thought i'd try island gmc in duncan and talked to neil burton. he listened to the suggestions i had been given and said that though they were reasonable, what they'd do is use brake fluid to clean the engine after which they'd run it to find the leak. he seemed pretty confident and what's more, he said bring it in right away! neil had the car looked at by nick. it took less than 45 minutes for the latter to determine where the leak was - bad seals in the timing chain area. neil said the parts were only $15, but the time to put everything together would be 3 hours. i was very impressed with the organization and efficiency that neil and nick had demonstrated! i was even more impressed when the job had been completed for a very reasonable cost and i was about to drive away. before i did, though, i asked neil how it was that they were able to solve the problem so quickly, while the other garage had so much difficulty. neil explained that they are a gmc dealership and their mechanics know gmc cars. i told neil that i was going to bring our other gmc car here very soon! several days later, i dropped in to the dealership and told neil that metronome was running perfectly and there was no trace of any oil leaking - i had been checking every fillup too! neil said that's what they like to hear - that things were going perfectly! no surprise here! when you fix things perfectly, they work perfectly!! prad More

keeping our city safe! after the excellent experience here with our other gm car, i decided to bring our 98 oldsmobile for a general checkup. willi looked after things and s after the excellent experience here with our other gm car, i decided to bring our 98 oldsmobile for a general checkup. willi looked after things and suggested we also have the wheel alignment and brakes examined. since our other car was already there i drove it home because it was a busy day at the dealership. several hours later, the car was ready and al who drove the courtesy service picked me up. i had a most interesting conversation with him about music ranging from elvis to opera and after we arrived i saw that the oldmobile was sparkling! they had done an excellent job washing it. of course, the rest of the work done was superb too and at reasonable cost. the brakes had been cleaned very well (the earlier squeaking was gone) and the alignment had been adjusted appropriately. willi explained that proper alignment was beneficial to longer tire life. he went through the diagrams that showed the alteration parameters and i appreciated this extra 'education'. the car was running beautifully as i drove home. however, when i parked i found that the footbrake was so stiff that i needed to transform myself into the hulk to push it down! this was not a problem in the past. the following week i took the car back for what i thought was supposed to be a simple adjustment. despite the fact that it was another busy day at the dealership, willi found a mechanic, mike, to look at the vehicle. while i watched from the service area, i saw the car going up and down, the wheels coming on and off - this small adjustment had turned in to a major production! i asked willi what was going on and he explained that footbrakes weren't as simple to adjust as handbrakes. he went through the design of the former illustrating with a sketch. again, this education was quite interesting to me because willi did such a good job with his dissertation. he also added that mike was trying to get the job done so that the brake functioned perfectly. since i had thought that was going to be a simple job, i felt rather bad for getting them to do all this work especially since it was a busy day. when i expressed my regrets to willi, he told me not to worry, because he wanted me to be completely happy with the car. besides, he went on, if people like me didn't bring work for their mechanics to do, he said, a fine person like mike might end up joining a gang or something. yes, he made me feel as though i was doing society a real service! well mike was indeed a fine individual! he took the trouble to ask me to check the brake after he was finished so it was just right. well it really was perfect! he explained it had taken a long time because the cable had seized, so he had to work on the brake parts. as i drove away (not being charged for this work), i couldn't help think that, despite willi's considerate concerns, mike really wouldn't join a gang if i hadn't brought him this car to fix. that may be because he was already part of the island gmc gang, which may well be the finest one in all duncan! prad More

Great sales team The sales team was great no forced sales pressure. Brain Pankratz was very polite and professional. Rob Eastman in finance was great no pressure to bu The sales team was great no forced sales pressure. Brain Pankratz was very polite and professional. Rob Eastman in finance was great no pressure to buy extras Would recommend this dealership for your new truck or car More

Dragged out than not approved I needed financing, it was my very first time and my credits not great. I realize I may not have been the easiest customer to obtain financing for bu I needed financing, it was my very first time and my credits not great. I realize I may not have been the easiest customer to obtain financing for but I felt it was still doable. I drove a Chevy sonic for over a week handed in a ton of paperwork and spent money for bookkeeping and my taxes and after I did it all I was told I needed a cosigner. I didn't want one it was very important to me to just be able to do this on my own, it was a very long drawn out process and than to be told NO it was very heart breaking especially because I loved the car and had been driving it for some time. I was devastated. The sales guy was great but their financing needs some serious work, I literally picked up my paper work from GM and walked into Ford in Duncan, was approved and left with a new car just about the same day. It was easy, no stress at all at Ford. I couldn't have been more happy. My suggestion to GM is to work harder on your finance departments. I was not only approved at Ford but also at Galaxy motors and Harrison Mazda so something is wrong there. I again have no complaints of Rob I thought he was a great guy and appreciated his assistance. More

Excellent Customer Service On Easter Sunday my vehicle shut down while driving and although I was able to restart it numerous time it would shut down after about a 1/2 km. I wa On Easter Sunday my vehicle shut down while driving and although I was able to restart it numerous time it would shut down after about a 1/2 km. I was able to get it home safely and called the next morning to try and get an appointment. The person who answered the phone was able to tell me if I got the vehicle to the shop they would be able to look at it that day. When I arrived at the shop I was greeted by name by Neil Burton. Neil during this event, as in all my past experiences with him over many years, was very professional and courteous. He was able to get my car seen within an hour of arrival and within a short period of time confirmed the same type of shut down had occurred during a test drive by the mechanic. It required a tow back to the shop which was arranged. When it arrived back Neil suggested that it might be a fuel pump based on what he had seen in the past. He then arranged for us to have a car while ours would be in the shop which he said could be a couple of days as a part was required to come from the US. On Tuesday he phoned me at home to let me know the part had arrives and they would be installing it. He again phoned me when the car was ready for pick up. Throughout the entire episode Neil kept me in the loop as to where the repair status was and when things would happen. I felt like this is truly a customer service rep. who really cares about his customer and the reputation of the dealership. It was a very positive episode thanks to Neil and his excellent communications and welcoming manner. More

Excellent Service We purchased a vehicle from Island GM and the sales and finance team went above and beyond to get us the vehicle we wanted and to complete the sales i We purchased a vehicle from Island GM and the sales and finance team went above and beyond to get us the vehicle we wanted and to complete the sales in a timely manner. More

Neil was great! I'm really glad that Neil is back and I love his efforts. I've been happy with him for years. I don't like the fact that they have to work outside tho I'm really glad that Neil is back and I love his efforts. I've been happy with him for years. I don't like the fact that they have to work outside though. They go to the extent of doing upgrades and forget about their own people. Not that he complained though. Car dealerships do it everywhere. Nice big showrooms but not enough space for other things. More