Island Chevrolet Buick GMC

always reliable very satisfied with service from this company.easy to book appt,and never have to wait long. very good ambience. convient location and ease of accse very satisfied with service from this company.easy to book appt,and never have to wait long. very good ambience. convient location and ease of accsess More

They don't care about you just the sale. Don't fall for the "we have buyers for your vehicle" BS. All they want is you and your credit score in the dealership to sell you another vech. I rece Don't fall for the "we have buyers for your vehicle" BS. All they want is you and your credit score in the dealership to sell you another vech. I received this call when I was away for work. They wanted to see my vech so I told them to go have a look and get back to me, it sat for 7 days 5 min away waiting from them while I was out of town and they never came by they where Too busy apparently. Just remember Island GM you called me not the other way around and you did nothing but want my SIN number. In 17 years I have bought 5 vechs from you. After this experience I am done with your dealership. More

Overall - an excellent experience The team has a great dynamic. I contacted Island GM about options to trade-in a leased vehicle that I got from them 3 years ago. Due to my family size The team has a great dynamic. I contacted Island GM about options to trade-in a leased vehicle that I got from them 3 years ago. Due to my family size increase, I have been looking from to get a van, more specifically a Honda Odyssey. I've had experience with Honda Odyssey so it is my preference when it comes to size and comfort. Initially it was just an email communication with Jeremy Truong and nothing matched my checklist. A couple months went by, I am needing a van on a urgent basis. (less than 2 months). I phoned Island GM because I got a buyout offer from Victoria's Campus Honda but I am not happy with their offer. Jeremy answered my call and he immediately remembered that I was the one looking for a Honda Odyssey then he told me that he just took a Honda Odyssey in. We went up one weekend and discussed the details of buying out the leased vehicle with Terry who was my previous co-worker. He took care of us. He talked to the manager for us so they were able to match Honda's offer. They gave us some discounts on the Honda Odyssey to compensate the portion that we pay for the buyout. They also promised to fix up the car for us. When the car physically arrived at the dealership, Terry took photos (exterior and interior) and sent them to me. Alexia was our finance advisor. She's the pro! She answered all the financial questions that we had prepared and explained what each warranty covers. Jaclyn took me for test driving on the Honda Odyssey, demonstrated what the car can do (a lot of functions). I've noticed a few exterior paint chip and dents and Terry/Jackie said they will take care of me, which they did without knowing how much it would cost them first. They covered all the repair bills. They purchased another key fob for me because I was only given one set of keys. Darryl was the service guy and he was nice and knowledgeable. During this whole ordeal, my three children were running around but the Island GM team would provide drinks and balloons to keep them happy. Overall, I think this is a great experience. Knowing that we are from Victoria so they do their best to limit the number of trips for us. The feeling that "they will take good care of me" is really reassuring. Highly recommended!!!! Great team work. More

Easty to deal with Neil made a wrong, right. He dealt with the warranty people and went to bat for us. He kept us updated as to what needed to be done with the car to Neil made a wrong, right. He dealt with the warranty people and went to bat for us. He kept us updated as to what needed to be done with the car to have it fixed. We also worked with Steve Aydon in sales. He took the reins on our situation and also contributed to making a potential bad situation good. The car bought by my daughter had several issues within its first months after purchase. I would recommend both these gentleman for needs whether in sales or service! More

Experience The experience was really great and accommodations for us having the papers walked out to my disabled mother. This was very helpful. Thank you I The experience was really great and accommodations for us having the papers walked out to my disabled mother. This was very helpful. Thank you Island GM. Aislon Burnam-Sheets More

Fantastic experience from walking through the door to final. The team at Island GM are welcoming and willing to assist to make whatever your needs a reality. They make you feel part of the Island GM family and The team at Island GM are welcoming and willing to assist to make whatever your needs a reality. They make you feel part of the Island GM family and ensure the best service from beginning to end, making the buyer fwel confident in there purchase. The team will go out of there way to ensure that any and all needs or concerns are addressed. More

Thanks So Much Thanks for encouragement Terry and Jacky you are right the new staff is great!!!! You all rock! I am beyond happy!!! Thanks again.. happy Dance Thanks for encouragement Terry and Jacky you are right the new staff is great!!!! You all rock! I am beyond happy!!! Thanks again.. happy Dance More

The one and only! Hands down the best! Johns the kind of guy you stop in just to say hi to because he's a great guy. Although not a salesmen anymore he cares about you Hands down the best! Johns the kind of guy you stop in just to say hi to because he's a great guy. Although not a salesmen anymore he cares about you wether you buy or not. He is one of the main reasons I came back to GMC when looking for a Truck. Thanks John for everything bud! Truly the best customer service I have had from any dealership up and down the island. More

Beyond expectations The staff are awesome. Thanks to Ryan who is very accommodating and very flexible. He is knowledgeable on what he's doing. The best of all, a jolly pe The staff are awesome. Thanks to Ryan who is very accommodating and very flexible. He is knowledgeable on what he's doing. The best of all, a jolly person which made me enjoy my time with them while things are being discussed and processed. You can jokes with him but you will know that things are all taken cared of.. He will answer all your questions the best he can and when he is unsure about it, he will always takes time to ask other staff or his manager. All the information you needed to know will discussed. Together with his manager, Terry, surely you will get the best of car within your desired budget. When I get to the store, I don't know what to buy but I leave with a loaded car that I want. I'm very much happy doing transaction with them. Thanks guys! You made my visit so much awesome... More

Professionalism! I had Darryl help me out this afternoon, and I have to say he went above and beyond in what he did for me. He's a stand up guy with a vast knowledge b I had Darryl help me out this afternoon, and I have to say he went above and beyond in what he did for me. He's a stand up guy with a vast knowledge base, as he used to be a tech. He knew right away, exactly what I needed, while keeping me informed. He's the guy you want to see for your service needs. More