Island Chevrolet Buick GMC

Regular maintenance I have been dealing with Neil in Service since moving to Duncan BC. He has always treated me with professional courtesy and met and exceded my expect I have been dealing with Neil in Service since moving to Duncan BC. He has always treated me with professional courtesy and met and exceded my expectations for I what I needed done. I can highly recommend this service centre for anyone looking for quality care and fair pricing. More

My second Cruze Last week I went in to Island GM to have a sit down with Allan Graham and review my vehicle needs, and I can't help but rave about my experience. From Last week I went in to Island GM to have a sit down with Allan Graham and review my vehicle needs, and I can't help but rave about my experience. From beginning to end Allan was very attentive to my needs and all of the features I wanted in my next vehicle. He was also wildly accommodating- even with my hectic schedule (and inclement weather), which caused me to have to reschedule not once, not twice, but three times. Honestly, everyone involved in the entire process was fantastic. I was in a bit of a time crunch, but they didn't let that get in the way of giving me flawless service. AND they managed to get me out the door in time. (Major thanks to Rob in finance for operating at lightning speed!) I can't say enough about how happy I am with the entire staff that I've dealt with at Island GM. From start to finish, I had yet another fantastic experience. Especially thanks to Allan, who was nothing but helpful from beginning to end, and even touched base afterwards to make sure I was enjoying my new car. This was my second vehicle purchase from Island GM, and most definitely not my last. More

Daughter's deisel truck repaired and serviced Neil Burton at Island took care of the issues our daughter's 1 ton GMC pickup developed and did so in a what we saw as a very professional and honoura Neil Burton at Island took care of the issues our daughter's 1 ton GMC pickup developed and did so in a what we saw as a very professional and honourable fashion! Our daughter will no doubt become a regular customer for services on her 2008 GMC Diesel. Thanks Neil, JST More

My new Equinox My husband and I recently purchased a 2017 Chevrolet Equinox at Island GM. Everyone there was very helpful and considerate of our vehicle needs and th My husband and I recently purchased a 2017 Chevrolet Equinox at Island GM. Everyone there was very helpful and considerate of our vehicle needs and the budget we were working with. I could not have been happier with the service we received and I have no doubt that we will continue to work with Island GM for our future vehicle purchases. Thank you! More

That extra effort Really appreciate the service I have received at island gm for the 3 vehicles over the years we have purchased here. Especially appreciate the extra e Really appreciate the service I have received at island gm for the 3 vehicles over the years we have purchased here. Especially appreciate the extra effort and kindness one Saturday recently when my sons tire was punctured. Even though they were ready to close Neil Burton said if I could get the tire in they would take care of me. As I also needed another tire and wheel for the same car the staff at Island GM looked after me promptly and with total courtesy. Thank you all at Island GM More

Excellent and reliable service When I purchased my previous vehicle through Steve I was very pleased with the experience. When it was time to purchase another vehicle I knew he was When I purchased my previous vehicle through Steve I was very pleased with the experience. When it was time to purchase another vehicle I knew he was the man for the job, and as expected he really helped me feel confident about my decision on make and model, and then helped me find the exact right vehicle for me at a great price. Thanks again Steve :) More

Excellent customer service is always his priority Neil is consistently at the top of the service list in my mind He is always concerned about a ride for me when I drop my vehicle Explains what is bein Neil is consistently at the top of the service list in my mind He is always concerned about a ride for me when I drop my vehicle Explains what is being done in a manner I understand. I would recommend him to all my friends and family More

Great Customer Service! Being a working mom always on the go, an oil change can be an inconvenience. Kim in customer service was friendly and understanding, she had me in pro Being a working mom always on the go, an oil change can be an inconvenience. Kim in customer service was friendly and understanding, she had me in promptly where I met Jason who listened to a concern I had regarding my vehicle. Jason was kind and never patronizing, he took care of everything for me. Thank you IslandGM More

Good service good people I called for a truck but wasn't able to get it but they set me up with a reliable car and said I can get what I want if i just make the payments and t I called for a truck but wasn't able to get it but they set me up with a reliable car and said I can get what I want if i just make the payments and they were all good people gave me a great deal id recommend to anyone to come here :) chevy pride More

Dreams came true! I contaced Island GM through their website on December 28th after having a HORRIBLE time with another dealership. It wasn't even 15 minutes after I hi I contaced Island GM through their website on December 28th after having a HORRIBLE time with another dealership. It wasn't even 15 minutes after I hit "send" that Robert phoned me. We had a solid half hour conversation where he reminded ME that we had met almost a year earlier when I had popped into the show room to get some brochures on trucks and SUVs. (I admit, I thought he was just trying to make a connection, but when I looked at the brochures and saw his card, I knew he was being honest.) We chatted via phone and email and started the application process to see if I would be approved for my dream truck. Due to my credit issues, which we knew up front, this process seemed to drag on FOREVER... but Robert didn't give up! He would check in with me from time to time to make sure things were progressing and FINALLY the bank said YES! I went down to see him and test drove a BEAUTIFUL truck! Although it wasn't exactly what I wanted, financing issues determined it was the absolute best that I could get. Robert listened to my concerns about the things this truck was lacking, and gave me advice based on what was right for ME and not to just make a sale. By the end of the visit I had decided to go ahead with the purchase.... BUT then there was a snafu with the financing. It was NOT due to anything on the dealership's part... it was all the bank... and I headed home, sad, but still knowing I would return to this dealership. BUT ROBERT DID NOT GIVE UP! I sent more paperwork to the bank, and he and other members of the team (Chris and Kim) contacted the bank on my behalf.... got the bank to call ME and confirm some things... and less than 4 days later, I had my approval. 22 days after our first contact, I drove across to pick up my new (to me) baby!!! ON TOP of all his efforts, there were so many added bonuses that they just threw in for me! I was happy just showing up to get my truck and wasn't expecting anything else! But, he went above and beyond AGAIN. They advertise that they will pay the ferry or flight if you buy a vehicle... and there was NO hesitation for that. Even before purchasing my truck, I had sent a friend to Robert because I knew he could help her get out of her unreliable crappy car... and he did! I will NOT hesitate to send everyone I know in the market for a vehicle to this dealership. They truly care about the customer... and will treat you like family. There is no double talk... or trying to talk you into something you don't really want. They listen, they give advice, and they HELP. Thank you Island GM, Robert, Kim, Chris, Masood, and all the rest, for making my dream come true... within my budget! I'm only sorry I won't be back to purchase again for a while! You guys got it right on the first try! (And Masood... I'm sorry for my initial reaction on that Monday. It wasn't you, it was the xxxx bank... and I feel bad you had to be the one to deliver the blow. But, thank you for caring... and for being so awesome!) More