Infiniti South Edmonton

DO NOT think of heading to this dealership. They are dishonest and have the worst customer service I have ever seen. This dealership is not even BBB accredited which should tell you a lot. They are dishonest and have the worst customer service I have ever seen. This dealership is not even BBB accredited which should tell you a lot. Look up Infiniti South BBB and you can read their profile. I have purchased a number of vehicles in my lifetime and have never seen anything like this. My son and his wife put a deposit on a used Audi that had come in. The full inspection had not been done at this point. Tuesday they went back to get the financing started. He was told that the car would be ready by Thursday. As he was leaving the sales guy said that they found 1 small issue, but nothing to worry about. Thursday comes and goes, Friday he calls and apparently its the headlight and that they had to order it in. Keep in mind, he has not been given any papers on the vehicle whatsoever yet as it has not passed inspection. May long weekend and they have no vehicle because they sold their current vehicle after being told when the would get the new vehicle. They asked for a loaner because they have 2 small kids and they both work, they were told no, they could not give them one. Another week goes by and that weekend they had a trip planned and still no vehicle. They had to beg them to give them a loaner because they would lose money on their bookings if they didn't do the trip. The Monday they got back from their trip they went to the dealership and asked to see the vehicle and was told it was not on site. Week 3 goes by and still nothing and on top of that they processed the loan and a loan payment came out which they were not expecting because they have not been given any papers on the vehicle. They had not even discussed payment dates, yet they put the loan through, even though the vehicle had not passed inspection yet and that they had not given my son any bill of sale or keys to the vehicle. So they got their money yet it hadn't even left the lot because it was not through inspection. Week 4 and my son finally told them that if they do not have the vehicle by June 9th that they are filing a complaint with Consumer Protection. Guess what, the vehicle was ready by the 9th. Funny how that happened. They also indicated right at the beginning of all this that this was an out of province inspection. I was getting suspicious so I ran my own car fax and this vehicle never left Alberta. No one had the same answer to anything. My son was being told something different by everyone he spoke to. They would not give an honest answer to anything. They finally got the car and they asked about getting reimbursed for the first loan payment because they didn't even have the vehicle ready to go. The GM flat out said no and did his best to avoid them whenever he went to the dealership. They screwed up by processing the loan before the vehicle was ready to be released so my son made a payment on a vehicle he did not even technically own yet. These guys are shady AF!! They were supposed to remove the winter tires and put on the summer tires before releasing the vehicle and they did not do that. They told him to just bring it back so they took the vehicle back to today and they tried to say that it will cost $95. This was supposed to be done prior to them picking up the vehicle on the 9th and now they wanted to charge him to swap them out. Run as fast as you can from this place. They are very dishonest and will give you nothing but a run around. If you do buy from them, DO NOT sign anything until the vehicle is fully inspected and ready to go otherwise they will cause you nothing but grief. These people cannot be trusted and anything they say or promise, get it in writing. Worst dealership all around!! Take your money and go elsewhere because they are not there for the customers whatsoever. The way they run this dealership is so below par I can see why the BBB has not accredited them. More

Scheduled and ready on time. Retrieved tires and swapped quicker than expected. Thank you for the prompt service. Retrieved tires and swapped quicker than expected. Thank you for the prompt service. More

Very polite and knowledgeable service from all staff always took the time to ensure we were taken care of always took the time to ensure we were taken care of More

Clean but there yard needs major repairs because it looks terrible. Other than that it’s ok terrible. Other than that it’s ok More

Coming here makes you miss Erickson Infiniti that use to be located in west Edmonton. be located in west Edmonton. More

Would not recommend buying a used car from this dealership. A smile and a hand shake means nothing. Told us we had 30 day warranty. Engine light came on 2 weeks after we bought it and then said the dealership. A smile and a hand shake means nothing. Told us we had 30 day warranty. Engine light came on 2 weeks after we bought it and then said they have no 30 day warranty. Thanks RB More

We are out 20k after buying a car from this place . We had a verbal agreement which changed when we got there , bullied into signing off on warranty . Check engine light came on as soon as we hit the h We had a verbal agreement which changed when we got there , bullied into signing off on warranty . Check engine light came on as soon as we hit the highway . I wouldn’t recommend anyone buying a used vehicle from this dealership worst experience we have ever had and we have had some bad ones . Manraj Khabra Lied and bullied , this guy is destroying your reputation as a dealership . My only hope is people read these reviews and run. No option for zero stars or that’s what they would have got . More

Staff at Infinity South are awesome! I have purchased two new vehicles from here and will be bringing my vehicles here for the awesome service that continues to impress me. I have purchased two new vehicles from here and will be bringing my vehicles here for the awesome service that continues to impress me. More

I began using this dealership when the west Edmonton dealership closed. My current Infiniti will likely be my last unless they get with the program and offer hybrid products that compete with other nea dealership closed. My current Infiniti will likely be my last unless they get with the program and offer hybrid products that compete with other near-luxury manufacturers. That said, I have always received fantastic service from this dealership (and the former store in West Edmonton). Good advice, fair pricing, excellent communication as work progresses and a cool video the tech prepares outlining what work was done, any issues discovered and future maintenance. I save these videos as proof to a future purchaser of the work done on the vehicle. Great extra value! The service staff have all been first rate over the years. More