Infiniti South Edmonton

Purchased a new Infiniti QX60 in October—my second QX60 because I loved my 2013 model. Unfortunately, this experience has been nothing like the first. Less than a year in, I’m dealing with minor issues. because I loved my 2013 model. Unfortunately, this experience has been nothing like the first. Less than a year in, I’m dealing with minor issues. We’ve made one visit already and then had to make another appointment. Two days for the parts to come in was what we were told and weeks later no call back, Still no response, no callback, and no solution. For a luxury brand, this level of service is completely unacceptable. I gave Infiniti South the benefit of the doubt despite a less-than-stellar first impression during my purchase. Big mistake. I expected better from both the product and the dealership. At this point, Infiniti may no longer even be a consideration for me in the future. Do better, Infiniti. More

Their Premium Service is VERY poor. I have had my vehicle in to this dealership numerous times to help me fix an issue, and they turned me away claiming that they could not help me due I have had my vehicle in to this dealership numerous times to help me fix an issue, and they turned me away claiming that they could not help me due to ‘no code showing’. My husband went to the dealership in Leduc Alberta and they worked diligently to help us and they eventually found a possible solution in a bulletin that was put out in 2024 - stating that my problem was in fact a software issue! I brought the car back to the South Edmonton location and they miraculously admitted that they did not realize that this bulletin was issued and that software problem could be identified and solved. After 2 years of arguing with them that my car was slamming on the brakes due to a collision sensor malfunction - we finally had it resolved Thanks to the LEDUC NISSAN/infiniti DEALERSHIP. Zero help from the South Edmonton dealership. We also contacted Infiniti Canada AND Nissan Canada - and they couldn’t help either! Huge thanks to the people at the Leduc dealership. The guy worked to help us until he found an answer - and we were not even his clients! SMALL TOWN dealerships actually CARE. The big city dealerships could care less. More

Rodney and the team were excellent and set a new standard for my personal experience purchasing a vehicle. for my personal experience purchasing a vehicle. More

Excellent car buying experience. No hidden costs. Everyone we dealt with was professional & friendly. The salesman Natty was excellent to deal with. Provided options and we did not f No hidden costs. Everyone we dealt with was professional & friendly. The salesman Natty was excellent to deal with. Provided options and we did not feel pressured by anyone we dealt with. I would highly recommend this dealership. More

Brutal group! No ethics. Total rip off dealership. Simran Singh sales totally lied about mechanical condition of vehicle. Took vehicle to a certified mechanic as n No ethics. Total rip off dealership. Simran Singh sales totally lied about mechanical condition of vehicle. Took vehicle to a certified mechanic as noticed there was not much cold air from A/C turns out the car needs work totally over 10 hours in labour plus all the parts. General sales manager tried blaming us for the damage after having the vehicle for 2 days and only putting on 200 km since purchase. Service manager had zero input. VP ghosted and would not commit to fixing anything. Total lack of ethics, poor management, horrible customer service, non existent integrity. Avoid these rip off artists. I will be reporting this to Amvic and Consumer Affairs. More

Less than a month and my vehicle is malfunctioning this is now the second time is now the second time More

If I could give this a 0 star I would. Probably the worst dealership that I've ever experienced. I listed out all the issues that I experienced to another salesman, and just got ignored. Probably the worst dealership that I've ever experienced. I listed out all the issues that I experienced to another salesman, and just got ignored. More

Dealt with Sam - bought a QX50 he was fantastic! ! Answered all my questions incredibly knowledgeable kind and patient. Would definitely return for next purchase ! Answered all my questions incredibly knowledgeable kind and patient. Would definitely return for next purchase More

All the guys here are great to deal with. They were upfront with me and my 2010 Jaguar XF premium purchase. They gave great pricing, strongly recommended to anyone looking for new or used. Re They were upfront with me and my 2010 Jaguar XF premium purchase. They gave great pricing, strongly recommended to anyone looking for new or used. Reg More

People were very helpful and friendly also extremely professional and knowledgeable. Offered everything to make our wait comfortable . Manpreet is good to work with and explains everything clearly. I b professional and knowledgeable. Offered everything to make our wait comfortable . Manpreet is good to work with and explains everything clearly. I believe he wants to make sure I am satisfied with the results. More