Infiniti South Edmonton

As a long standing reoccurring client with Infiniti I am very disappointed to see that the recent vehicle 2025 I purchased less than a year ago go has been discounted 10,000 off for the same model and year very disappointed to see that the recent vehicle 2025 I purchased less than a year ago go has been discounted 10,000 off for the same model and year 2025 brand new. I have a 2025 qx55 sensory trim package. So if I ever wanted to trade it in right off the bat I lost 10,000 in less than a year plus the depreciation on my vehicle. I am very upset about this and based on this I will no longer deal with Infiniti. My lease is up in another 1.5 years and I will be handing the keys to Infiniti and walking away. I can understand depreciation of a vehicle but to turn around and discount a vehicle that much in less than a year is not only terrible but also screams financial difficulty. Way to go Infiniti. The promotion I am referring to is in Alberta. They did it for Aug and now Sept 2025. From my understanding it is also on other models including the new designed Qx80 and the discount is 12,000. if you don’t take 10000 off you get 0% financing but to me it’s all relevant and works out that you still get the discount. See below for copy and pasted dealership/Infiniti promotion directly from website. AMVIC Licensed Business. Vehicle is for illustrative purposes only and does not represent actual vehicle for sale. Vehicles available on a first-come first-serve basis. Offers available OAC and customers may not qualify for all incentives. Lease the 2025 QX80 for 0% or receive up to $20,000 cash discount applies to STK# 25Q81265, $1,695 monthly leased for 36 months, SP $98,161, Residual Value $60,964.80, $12,500 Security Deposit, 16,000 km/yr, excess km charge applies. Finance or Lease the 2025 QX50 for 0% which applies to STK# 25QE2623, $496 monthly leased for 60 months, SP $50,221, Residual Value $30,916.80, $3,995 down, 16,000 km/yr, excess km charge applies. Finance or Lease the 2025 QX60 for $149/Weekly which applies to STK# 25QJ2523, $645 monthly leased for 36 months, SP $61,091, Residual Value $34,420.40, $3,995 down, 16,000 km/yr, excess km charge applies. See dealer for details. Offers expire September 30th, 2025. & 780-395-3575 Contact us Also see link below taken from website for the vehicle I am referring to. https://www.edmontoninfiniti.ca/vehicles/DxvHEiXrEb More

Excellent Dealership ! Had a wonderful experience with everyone there and would definitely go there again and will recommend to all my friends looking for vehicles to go th Had a wonderful experience with everyone there and would definitely go there again and will recommend to all my friends looking for vehicles to go there. More

Rodney was the salesman that we purchased the vehicle through was good to deal with. When we moved on to the finance dept it was a bit of another story. He started to try to sell us the 3 m coating ,unde through was good to deal with. When we moved on to the finance dept it was a bit of another story. He started to try to sell us the 3 m coating ,undercoating and glass protection. We said no at which time he started to discount things , we kept saying no but he did not seem to like the answer. Finally he said ok and said he would email the invoice which did not happen. When we went to pick the car up he then started to sell the extended warranty. We said we did not want this. Again he did not like the no answer. Then he picked up the glass protection and I told him we did not want any of the extras. He then started doing the invoice. The next thing he said was the dealership policy that we had to have a new plate. My wife having worked at a registry office said that when she was there we had 14 days to transfer the registration. He told us that the government had changed that and we had to have a new plate. So he sent Rodney to get the new plate. Which cost us $80 for a new plate instead of a transfer fee. He came back put the new plate on and went over the car with us. When we got home we had to go to AMA and get my wifes name on the registration So we asked them if this rule had changed, and she informed us that it had not we could have put our old plate on and left To pick the car up took over 3 hours which was not a great experience. More

Purchased a new Infiniti QX60 in October—my second QX60 because I loved my 2013 model. Unfortunately, this experience has been nothing like the first. Less than a year in, I’m dealing with minor issues. because I loved my 2013 model. Unfortunately, this experience has been nothing like the first. Less than a year in, I’m dealing with minor issues. We’ve made one visit already and then had to make another appointment. Two days for the parts to come in was what we were told and weeks later no call back, Still no response, no callback, and no solution. For a luxury brand, this level of service is completely unacceptable. I gave Infiniti South the benefit of the doubt despite a less-than-stellar first impression during my purchase. Big mistake. I expected better from both the product and the dealership. At this point, Infiniti may no longer even be a consideration for me in the future. Do better, Infiniti. More

Their Premium Service is VERY poor. I have had my vehicle in to this dealership numerous times to help me fix an issue, and they turned me away claiming that they could not help me due I have had my vehicle in to this dealership numerous times to help me fix an issue, and they turned me away claiming that they could not help me due to ‘no code showing’. My husband went to the dealership in Leduc Alberta and they worked diligently to help us and they eventually found a possible solution in a bulletin that was put out in 2024 - stating that my problem was in fact a software issue! I brought the car back to the South Edmonton location and they miraculously admitted that they did not realize that this bulletin was issued and that software problem could be identified and solved. After 2 years of arguing with them that my car was slamming on the brakes due to a collision sensor malfunction - we finally had it resolved Thanks to the LEDUC NISSAN/infiniti DEALERSHIP. Zero help from the South Edmonton dealership. We also contacted Infiniti Canada AND Nissan Canada - and they couldn’t help either! Huge thanks to the people at the Leduc dealership. The guy worked to help us until he found an answer - and we were not even his clients! SMALL TOWN dealerships actually CARE. The big city dealerships could care less. More

Rodney and the team were excellent and set a new standard for my personal experience purchasing a vehicle. for my personal experience purchasing a vehicle. More

Excellent car buying experience. No hidden costs. Everyone we dealt with was professional & friendly. The salesman Natty was excellent to deal with. Provided options and we did not f No hidden costs. Everyone we dealt with was professional & friendly. The salesman Natty was excellent to deal with. Provided options and we did not feel pressured by anyone we dealt with. I would highly recommend this dealership. More

Brutal group! No ethics. Total rip off dealership. Simran Singh sales totally lied about mechanical condition of vehicle. Took vehicle to a certified mechanic as n No ethics. Total rip off dealership. Simran Singh sales totally lied about mechanical condition of vehicle. Took vehicle to a certified mechanic as noticed there was not much cold air from A/C turns out the car needs work totally over 10 hours in labour plus all the parts. General sales manager tried blaming us for the damage after having the vehicle for 2 days and only putting on 200 km since purchase. Service manager had zero input. VP ghosted and would not commit to fixing anything. Total lack of ethics, poor management, horrible customer service, non existent integrity. Avoid these rip off artists. I will be reporting this to Amvic and Consumer Affairs. More

Less than a month and my vehicle is malfunctioning this is now the second time is now the second time More

If I could give this a 0 star I would. Probably the worst dealership that I've ever experienced. I listed out all the issues that I experienced to another salesman, and just got ignored. Probably the worst dealership that I've ever experienced. I listed out all the issues that I experienced to another salesman, and just got ignored. More