INFINITI Gallery

Just a bunch of numbers Purchased a new vehicle and nearly 100k kms worth of servicing here and have been amazed by the declining service level. Wondering if there has been a Purchased a new vehicle and nearly 100k kms worth of servicing here and have been amazed by the declining service level. Wondering if there has been a change of leadership. Looked to purchase a second car as well and had the poorest experience every. Unless you are a cash buyer you get no respect and they treat you like a number. Sales Manger just wanted a deposit (it was near month end) to, I assume, secure their monthly quota. Current vehicle has a sensor issue and they've assessed it as impact, lots of rocks on Alberta roads...no evidence of it just assumption - worried it will fall on them if the factory declines the warranty (it $420...) No loyalty shown on their part, disappointed as this is a convenient location for us. Will use other Infiniti closer to work. More

We are very happy with the service we had at this dealership, although we didn’t buy from them, I would still recommend this dealership dealership, although we didn’t buy from them, I would still recommend this dealership More

Friendly team This is second time using Infiniti gallery to trade my vehicle . I use Infiniti Gallery because Infiniti galley has great friendly team specially Marv This is second time using Infiniti gallery to trade my vehicle . I use Infiniti Gallery because Infiniti galley has great friendly team specially Marvin who has great knowledge and can help to choose better also following with client request ..I recommend this dealership and Marvin if would like to trade your vehicle More

Extremely terrible experience in new QX50 purchase Ken Wong (Sales Manager) has extremely poor service attitude and I cannot believe that he even admitted he did not bother to discuss with us in a pote Ken Wong (Sales Manager) has extremely poor service attitude and I cannot believe that he even admitted he did not bother to discuss with us in a potential deal because he has already achieved sales target in the quarter. He is super arrogant, impolite and totally NOT customer oriented at all! Total waste of time to have visited this dealer! He even said ‘we wasted his time’ too when we tried to negotiate on a better deal! And the sales staff there are not professional and not knowledgeable at all! More

Bad costumer service We actually sign something that we totally didn’t discuss so please be carful with them!!! & its way to expensive for us & they dont even want to canc We actually sign something that we totally didn’t discuss so please be carful with them!!! & its way to expensive for us & they dont even want to cancel it & found something cheaper so we are take with it..... don’t go there! More

Very good customer service VERY GOOD CUSTOMER SERVICE. Service department Kristyne and Glenn Michael Wozniak (sales manager)exceptional and beyond service KEEP UP THE GOOD VERY GOOD CUSTOMER SERVICE. Service department Kristyne and Glenn Michael Wozniak (sales manager)exceptional and beyond service KEEP UP THE GOOD TEAM WORK Minaz Daya. More

AMAZING Staff and supportiong finance manager were helpful and accommodating in my shopping journey. Although I did not purchase another Infiniti (yet), J Staff and supportiong finance manager were helpful and accommodating in my shopping journey. Although I did not purchase another Infiniti (yet), Jun was a fantastic conversationalist who carried himself in a very professional manner. The experience was above and beyond my expectations. Loved spending time at the dealership ! More

another pleasant experience The Service staff was yet again great to deal with, making the most recent service a pleasant experience ! Thank you Natasha and Michael - I appre The Service staff was yet again great to deal with, making the most recent service a pleasant experience ! Thank you Natasha and Michael - I appreciate your time . More

Great experience We started our search for a 7 seater SUV. After test driving several vehicles in that category, we came across Infinity Gallery and we’re more than im We started our search for a 7 seater SUV. After test driving several vehicles in that category, we came across Infinity Gallery and we’re more than impressed. Our previous experiences with dealerships is disappointing to say the least, but would recommend this dealership to anyone we know. L and M More

Very Happy! I would like to express my appreciation to the staff at Infinity Gallery for making my car purchase a pleasant experience. Kian, Mike, Sunday, Ken an I would like to express my appreciation to the staff at Infinity Gallery for making my car purchase a pleasant experience. Kian, Mike, Sunday, Ken and Chris all were very courteous and efficient in the complete process of my deal A big Thank You to all Garner ~ More