Hyatt INFINITI

I have always been very pleased with Hyatt Infiniti service and will continue to return. Scheduling & quality of service is impeccable and personnel are always friendly & knowledgeable. Steve Sandul ha service and will continue to return. Scheduling & quality of service is impeccable and personnel are always friendly & knowledgeable. Steve Sandul has always been outstanding and a quality asset. More

Great dealership to purchase and service Infinite vehicle strongly recommended for friends and family. I am looking forward to doing more future purchases and services strongly recommended for friends and family. I am looking forward to doing more future purchases and services More

Steve, did an excellent job with the work order and made sure everything was addressed correctly and went through in detail the work being performed on my car. The service level was awesome, very much appre sure everything was addressed correctly and went through in detail the work being performed on my car. The service level was awesome, very much appreciated. More

People are friendly there. Service advisor Michael Khuu explain clearly and helpful. The job get it done on time. I will keep coming for service even out of warranty. explain clearly and helpful. The job get it done on time. I will keep coming for service even out of warranty. More

The people were great. But for the cost of repairs for my vehicle very disappointing with extra garbage in interior and parts left out and not returned to the correct area. Really expected more when getting vehicle very disappointing with extra garbage in interior and parts left out and not returned to the correct area. Really expected more when getting the vehicle back. More

I visited Hyatt Infiniti just before Christmas 2020 as I was interested in the lease or purchase of a Q60. I was greeted by Jason Zimmer of sales, who I found to be very helpful, cheerful and with a great s was interested in the lease or purchase of a Q60. I was greeted by Jason Zimmer of sales, who I found to be very helpful, cheerful and with a great sense of humor. After a few days of negotiating with Jason, where we agreed on price, extra's etc., Jason introduced me to Cassandra Stoianov of Financial Services. Cassandra was a joy to work with in going over all the numbers of the final deal. She took extra time to explain all the options that were available and the effect on the bottom line of the lease. After signing all the papers required, Cassandra handed me off to Ray Srivastava for my technical introduction to the Q60. Ray, is another class act in a dealership that seems to be crowded with great people! Ray and I went over a long list of items and he showed great patience with all my questions. A very professional and friendly person with a wide knowledge of the Q60. In closing, I found Hyatt Infiniti a very good dealership, staffed by outstanding people. I would highly recommend this dealership to anyone looking for a new or used car. More

I wasn't looking to renew my lease for a few months, but after having been contacted by Gary Jia about some options, he went out of his way to get me the car I wanted at the price I wanted. At delivery, Ra after having been contacted by Gary Jia about some options, he went out of his way to get me the car I wanted at the price I wanted. At delivery, Ray Srivastava walked me through the features of the vehicle with precision and professionalism More

I retired a couple of years ago, so we're on a fixed income... I was pleased that Kevin was able to work with me to help decide what could be put off until the next appointment, so as to keep this bill income... I was pleased that Kevin was able to work with me to help decide what could be put off until the next appointment, so as to keep this bill around $1,000.00 More

Good experience.Everything was as promised.I was kept updated as new things were discovered.Yana was good in communicating through out the day.Would recommend as a great place to service your car updated as new things were discovered.Yana was good in communicating through out the day.Would recommend as a great place to service your car More

Stay away from this dealership! I typically don’t write reviews but I strongly felt that my less than ideal experience at this dealership warranted one. I had an appointment to test drive a vehicle, and wa reviews but I strongly felt that my less than ideal experience at this dealership warranted one. I had an appointment to test drive a vehicle, and was more than ready to buy today if the test drive went well. After arriving for my appointment, they informed me that they had let someone who walked in take it for a test drive instead. They had also initially lied saying they had to get the vehicle for upstairs which is why it was taking so long, until a different salesperson let it slip that it was out on a test drive. This definitely rubbed me the wrong way as i was there for an appointment to drive the vehicle, and priority was given to a random walk in. It also raised red flags as it is COVID, and I did not feel comfortable test driving a vehicle directly after it had being driven by someone else. We ended up leaving the appointment as we did not want to be there all day. I spoke with the manager to let them know of my experience, and that is when the real issue began. He informed me that this is a “dog eat dog world” and that they “only care about making a commission, not about appointments.” He also proceeded to say to me “I don’t get why you can’t understand this concept.” In general, he was very demeaning and belittling when I was just trying to call to let them know of the issue. He would not let me know the GM’s name, and then told me he was the GM (we checked, he is not). The salesman was Jason Hamzeh and the sales manager is Mike Wispinksi. The only thing positive thing about the experience was the lovely receptionist at the front. I have honestly never had an experience like this at a dealership. More