Hyatt INFINITI

I paid $200 for diagnostics and a further $36 for miscellaneous charges. They couldn’t diagnose the problem. I had to show them where the problem is. In my opinion, I should not be paying any diagno miscellaneous charges. They couldn’t diagnose the problem. I had to show them where the problem is. In my opinion, I should not be paying any diagnostic fees. They were able to diagnose one car door lock problem, but I have no confidence in it because they could not do the other one on their own plus when I showed them they still kind of shrugged it off. Very poor service. I’ve been dealing with this dealership for a long time probably 15 years. They’ve been going in the wrong direction with respect to service quality that hit a new low with me today. More

Great customer service. Robert explained in detail what they found that required service and why and kept informed about progress Robert explained in detail what they found that required service and why and kept informed about progress More

Great service from Ryan! Took the time to explain and prioritize all the things needed to be done. Took the time to explain and prioritize all the things needed to be done. More

Great service, I took my Nissan to have a part painted, it looks very nice. and the customer services great. Thank you very much it looks very nice. and the customer services great. Thank you very much More

Great customer experience. They care about retaining their customers and go above and beyond to make the buying process as smooth as possible. They care about retaining their customers and go above and beyond to make the buying process as smooth as possible. More

CJ was my sales advisor. He was kind, helpful and transparent with the process of purchasing a used vehicle and trading in my old vehicle. I felt very confident throughout th He was kind, helpful and transparent with the process of purchasing a used vehicle and trading in my old vehicle. I felt very confident throughout the process and very happy with outcome. More

This was my first visit to the service department with my vehicle, purchased my 1st Infiniti earlier this year, and I will say it was a very pleasant experience. They were very professional and explained all vehicle, purchased my 1st Infiniti earlier this year, and I will say it was a very pleasant experience. They were very professional and explained all the steps taken and I left feeling very informed More

Great service provided by the team. The repair on water ingress into the car was re-evaluated and completed the second time at no extra charge! Robert looked after me throughtout the pr The repair on water ingress into the car was re-evaluated and completed the second time at no extra charge! Robert looked after me throughtout the process and has been awesome at communicating the details of the work performed until I picked up my vehicle. More

Service advisor Steve is fantastic. Super personable right out the gate. Service check in for my Q50 was super easy, everything laid out in front of me. He went above and beyond taking Super personable right out the gate. Service check in for my Q50 was super easy, everything laid out in front of me. He went above and beyond taking care of those also in the automotive industry. The dealer itself is quite modern and is comfortable to wait in. Overall very positive experience. More

Hyatt Infiniti offers quality maintenance & services with a necessary advices. Anyone who value quality and reliability, certainly will choose Hyatt Infiniti dealership. a necessary advices. Anyone who value quality and reliability, certainly will choose Hyatt Infiniti dealership. More