Hyatt INFINITI
Calgary, AB
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So I dropped off my Q50S car yesterday morning and everything seemed fine until I picked it up in the evening, during the snow, from the sale centre. That's when I noticed the flat tire sign on the da everything seemed fine until I picked it up in the evening, during the snow, from the sale centre. That's when I noticed the flat tire sign on the dashboard. The sale team was pretty clumped, didn't even know what to do 🤷♂️. I checked the tires visually, seemed okay, so I drove to my destination. I called today and made my complaint, and the service advisor told me to bring it back to clear the sign 🙄. Problem is, ain't got time for that! I'll just take it to a regular repair shop and get it done. Super frustrated, to be honest. More
I brought my vehicle in for the recall, and they replaced the fuel level sensor. After that, the Check Engine light came on with a code related to that same sensor, and the fuel gauge is showing incorrect re the fuel level sensor. After that, the Check Engine light came on with a code related to that same sensor, and the fuel gauge is showing incorrect readings. No one wants to fix their mistake, and I am very disappointed. More
The service department has been looking after my Infiniti for over 15 years. The advisors are great communicators and help plan out essential versus optional work items. Rob is my current advisor, thank yo for over 15 years. The advisors are great communicators and help plan out essential versus optional work items. Rob is my current advisor, thank you Rob. More
My service advisor, Steve Sandul, is always great to deal with. He made sure that my issues were dealt with and went above and beyond to follow up. with. He made sure that my issues were dealt with and went above and beyond to follow up. More
Excellent service every time I visit. The staff are friendly, helpful, and very professional. I always enjoy coming here and truly appreciate their consistent five-star experience. The staff are friendly, helpful, and very professional. I always enjoy coming here and truly appreciate their consistent five-star experience. More
Steve in Service was thoughtful and efficient. When additional work was discovered during a regular service he discussed priorities and timing options for me to consider. When additional work was discovered during a regular service he discussed priorities and timing options for me to consider. More

















