BUYER BEWARE! The sales team and owner, sneak in extra fees for dealer add-ons, even if they have not completed the work. Heres my story:
Huntsville Honda: Dream Car Purchase, turned Nightmare through bad customer service.
I apologize in advance this is a lengthy post but please take the time to read and share. For the sake of all consumers out there, we need to spread the word.
I recently purchased my dream car: 2018 Honda Civic Type R from Jason Armstrongs Huntsville Honda. I love the car. But the sales team and owner at that dealership have completely destroyed my relationship with Honda Canada, and the Honda brand.
When purchasing my vehicle, the sales Manager told me that I did not have a choice the vehicle was coming with certain dealer add-ons. He forced me to accept almost 3k in dealership add-on charges because he knew how hard the car was to get. Honestly, I didn't have a problem with any of the add-ons anyway. The point here is how I was treated as a customer, cornered and bullied. But that is not the worst part of my experience. Of the 3k in add-ons 1299 of it was a 3m complete protection package. Confirmed by the sales manager and the owner to include protective film covering part of the hood, front fenders, mirrors, roofline above the windshield, door handle pockets, and rear hatch sill.
I drove almost 800km, and spent 8 hours travelling from my home in Kitchener to pick-up my new car. I left the dealership excited and happy with the Type R. However when I got all the way back to kitchener I noticed I did not have 3m film on the door handle pockets, roofline above the windshield, or the rear hatch sill. I called the dealership. They claimed that they made a mistake and didnt put the whole 3m complete package on my vehicle, and they would gladly finish the install all I would have to do is drive the car 400km back to the dealership and 400km home to have the work done. As you can imagine this is a HUGE inconveince for me. Its and 8 hour round trip a full day off work just to get it there and back. After all it was not my mistake. I asked for a refund for the work that was not completed, the owner and the sales manager refused. I asked to have Huntsville Honda to arrange to have the missing 3m film applied at a dealership local to me in Kitchener, the sales manager and the owner refused. How is it my fault? Why should I be out of pocket for fuel back to Huntsville? Why should I have to take an entire day off work? Why should I have the extra wear and tear on my car driving back to Huntsville? For a mistake that was not mine. I'll tell you why....because the sales team, and owner at Huntsville Honda are bullies.