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Huntsville Honda

1.3

5 Lifetime Reviews

8 Ott Drive , Huntsville, Ontario P1H 0A2 Directions
Sales: (705) 789-5333

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5 Reviews of Huntsville Honda

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August 23, 2018

"BUYER BEWARE! Sneaky sales team! Check your bill of sale."

- TypeRNation

BUYER BEWARE! The sales team and owner, sneak in extra fees for dealer add-ons, even if they have not completed the work. Heres my story: Huntsville Honda: Dream Car Purchase, turned Nightmare through bad customer service. I apologize in advance this is a lengthy post but please take the time to read and share. For the sake of all consumers out there, we need to spread the word. I recently purchased my dream car: 2018 Honda Civic Type R from Jason Armstrongs Huntsville Honda. I love the car. But the sales team and owner at that dealership have completely destroyed my relationship with Honda Canada, and the Honda brand. When purchasing my vehicle, the sales Manager told me that I did not have a choice the vehicle was coming with certain dealer add-ons. He forced me to accept almost 3k in dealership add-on charges because he knew how hard the car was to get. Honestly, I didn't have a problem with any of the add-ons anyway. The point here is how I was treated as a customer, cornered and bullied. But that is not the worst part of my experience. Of the 3k in add-ons 1299 of it was a 3m complete protection package. Confirmed by the sales manager and the owner to include protective film covering part of the hood, front fenders, mirrors, roofline above the windshield, door handle pockets, and rear hatch sill. I drove almost 800km, and spent 8 hours travelling from my home in Kitchener to pick-up my new car. I left the dealership excited and happy with the Type R. However when I got all the way back to kitchener I noticed I did not have 3m film on the door handle pockets, roofline above the windshield, or the rear hatch sill. I called the dealership. They claimed that they made a mistake and didnt put the whole 3m complete package on my vehicle, and they would gladly finish the install all I would have to do is drive the car 400km back to the dealership and 400km home to have the work done. As you can imagine this is a HUGE inconveince for me. Its and 8 hour round trip a full day off work just to get it there and back. After all it was not my mistake. I asked for a refund for the work that was not completed, the owner and the sales manager refused. I asked to have Huntsville Honda to arrange to have the missing 3m film applied at a dealership local to me in Kitchener, the sales manager and the owner refused. How is it my fault? Why should I be out of pocket for fuel back to Huntsville? Why should I have to take an entire day off work? Why should I have the extra wear and tear on my car driving back to Huntsville? For a mistake that was not mine. I'll tell you why....because the sales team, and owner at Huntsville Honda are bullies.

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Recommend Dealer
No
Employees Worked With
Jason Armstrong, Adam (sales manager)
February 13, 2018

"ongoing issues with poor follow-up"

- fixmytruck1

I bought my Ridgeline in Barrie but recently moved to Huntsville. I found several warranty items such as button falling off rear seat, driver seat constantly clicking, and the rear door needing excessive force to latch closed. I reviewed all with the Honda Service manager and booked an appointment for several weeks later. When I brought vehicle in they pretty much did nothing, They hot glued the button back on and accused me of trying to swindle a new rear seat to which my response was if that is what's needed to properly fix the old one then so be it. They did nothing to fix the seat and said they needed to contact Honda Canada to find out if a common issue and would call me back (they had two plus weeks to do it from time I booked appointed. The rear door they told me the mechanics girl friend's Ridgeline does the same thing so it's normal and did nothing. My obvious response was maybe they were both no good? After waiting weeks with no call back I called them. They and only then proceeding to say seat based was problem and I booked an appointment. I brought the seat in and they replaced based but broke the base shroud in doing so. Another appointment. When I drove vehicle home I noticed the tilt forward on seat didn't work. Another fix to be done when shroud part was in. When I came in for shroud fix the parts was not there but they did fix the seat tilt (was not programmed properly when seat based changed. Still waiting to get Seat shroud fixed but do have an appointment noting I was not proactively called to be told it was in. I had to call back after 4 weeks of waiting for their call. Note since then the rear truck seat has ripped off, apparently the rear trunck s not designed for Canadian weather as any snow build up in back will melt and cause to rip if you try to open it in less than ideal weather conditions. Overalll snarky customer service....found when reporting concerns or unhappy with constant warranty issues and poor follow-up the common response seems to be......"sir I did not built it". As I explained I realize that but you are the customer service rep and would expect at least some level of empathy with the response.....""I'll follow-up for you Sir".

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Recommend Dealer
No
Employees Worked With
Person booking Service Appointments
December 17, 2017

"Don’t go there "

- muskoka57

Such a joke, I was called personally because if I sold my old Honda and purchase the one year newer would be cheaper... however ended up costing 60$ a month more. Please don’t trust, I’ve used Barrie Honda in the past and they were amazing !!!

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Recommend Dealer
No
Employees Worked With
Owner
April 08, 2017

"Poor customer service"

- service

Having taken my Acura there for routine service for the last 5 years, I was informed at a routine oil change that the car was making a funny sound and needed repair to the Air Conditioner at a cost of $1000 dollars. But they did not have the parts and would only have them the next day. As I had to be in Toronto on business the next day, I could not wait till then. I explored all the options and the Service Manager was unwilling to help out with a loaner for a few days. Also they were incompetent in locating the part as they would only deal with Honda Dealerships, not Acura If you are going to undertake service on Acuras, you better be sure you have the parts or access to them. I left that afternoon, although they said it would be dangerous to drive,such nonsense, and stopped in at the Acura dealership in Barrie, who fixed the problem for $500, within 2 hours, no problem. I felt that Jason Armstrong's Customer service was non existent, especially as I had been a good customer for 5 years..The price was certainly better at the Barrie Acura

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Recommend Dealer
No
Employees Worked With
john
December 01, 2013

"Service department on 2 occasions has "found"..."

- Dolly1

Service department on 2 occasions has "found" dubious problems. I was quoted 2000 for leaking struts during an oil change appointment on first vehicle, EL. Car was nearly 10 years old at the time, so I sought a second opinion. Fixed at independent mechanic for 200. Second vehicle, Element was requiring timing belt replacement. Again, second opinion deemed this model had a timing chain, not belt. And it was performing fine. I cannot speak for car purchases at this dealer, as the service department has turned me off buying anything from this owner. He also owns Huntsville Hyundai and Armstrong Chrysler. In a small town like Huntsville he is a big fish in a small pond and has a somewhat captive audience here in the north. However news travels fast...beware!

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Recommend Dealer
No
Employees Worked With
Unknown
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