Humberview Volkswagen

Awful Service and Treatment of Car Time after time I bring in my car and there always seems to be an issue upon pickup with the appearance of the car. The first time the window bar (th Time after time I bring in my car and there always seems to be an issue upon pickup with the appearance of the car. The first time the window bar (the part the window sinks into) was bent like crazy, the next time the front bumpers had deep scratches (which led to the car being in the shop another day) and finally a chip in the paint of my trunk on the latest pickup (not to mention all these tiny scratches and black “gunk” all over the car, which I truly don’t really care about). This latest time, which is the reason for my review, required me to wait over 25 minutes while they checked the camera. Unlike last time where they saw the scratch occur and of course fussed up, this time it was not caught on camera and accused me instead. The only footage they would show me, which they are basing their claim on, was the car coming from their back parking lot into the service shop. Meaning it was taken from the front, where I left it, to the back for who knows how long then through the back door to the shop and out to the back again. Their rationale is that they have no reason to open the trunk in the back. But they opened the trunk in their service shop which they had no reason to do either, as the issue was on the passenger front side. They had nothing to say about that but stuck with their rationale that they didn’t have it occur on camera and that they have no reason to open the trunk. I would give them the benefit of a doubt if it weren’t for the other several incidents with them. You’d expect nothing more than your car to come back in the same condition you dropped it off in, especially considering you pay double what you should be when using a dealership service shop. They don’t deserve a one star because they are very upfront about cost and won’t preform any work without your consent which I appreciate in mechanical services. However given the constant, repetitive issues and the hassle they put you with errors they case all while making it seem like your fault by constantly saying “Are you sure it wasn’t like that when you brought it in?” and checking cameras for a half an hour in front of you all to have them finally admit blame. Thank you Payman Nasrollahi for your wonderful service. Awful customer service and treatment of your car for the ridiculous price you pay. More

Misled - wasted 90 minutes of my time Although we've had pleasant experience at this dealership previously, our current experience wasn't fun. Ended up wasting 90 minutes of time gettin Although we've had pleasant experience at this dealership previously, our current experience wasn't fun. Ended up wasting 90 minutes of time getting inaccurate information from service advisor on the phone, and when getting to the dealership being told something completely different. Thanks! More

I can't say enough about how well we were treated by Michelle Carvalho and all the staff at Humberview Volkswagen. The response to my query was quick and an appointment was scheduled within minutes. We Michelle Carvalho and all the staff at Humberview Volkswagen. The response to my query was quick and an appointment was scheduled within minutes. We drove 2 hrs to see a specific car and when we arrived it had been detailed, washed and warmed up, and we were there an hour early! The negotiations and financing were handled first rate. More

Service handled by Ryan was exceptional. Having a large amount of work done on the car meant 2 days. He arranged a rental at their cost for the inconvenience. amount of work done on the car meant 2 days. He arranged a rental at their cost for the inconvenience. More

Friendly and professional service since purchasing the car at this dealership. They efficiently repaired and the car was returned washed. Always a positive experience coming here. since purchasing the car at this dealership. They efficiently repaired and the car was returned washed. Always a positive experience coming here. More

I was told the service would take 2hr30min. My car was ready 1hr27min after I checked in. The staffs were friendly and helpful, the service was excellent. Thank you! ready 1hr27min after I checked in. The staffs were friendly and helpful, the service was excellent. Thank you! More

Excellent and professional service! Always a positive experience having my car serviced at this dealership. I will continue to bring my car to them first. experience having my car serviced at this dealership. I will continue to bring my car to them first. More

Great customer service. Very efficient and timely. Offered an Uber ride as I didn’t want to wait there. Car was returned washed. Will come back again Offered an Uber ride as I didn’t want to wait there. Car was returned washed. Will come back again More

The staffs are very nice; but the the waiting time ( we waited 2 weeks for the parts to come and more than 28 hours for the car to be fixed where they said 7 hours) was much longer than suggested. And we waited 2 weeks for the parts to come and more than 28 hours for the car to be fixed where they said 7 hours) was much longer than suggested. And we need to call back to check the status by ourselves. The most important is that the problem of the car was not fixed after service?! ( the car was shaking and we requested to fix that, but it is still shaking after the service). We just come back from our vacation and will contact them for recheck. More

Quick, courteous very helpful , knew who I was and delivered great service . Always pleasant and informed check in on me to provide updates and made sure job was done delivered great service . Always pleasant and informed check in on me to provide updates and made sure job was done More