Highbury Ford Sales Limited

Excellent Service I was greeted right promptly and courteously. The oil change took less time then they estimate. They report everything that they found on the car and I was greeted right promptly and courteously. The oil change took less time then they estimate. They report everything that they found on the car and what need to be fixed. More

The "Works" Have always had excellent service at Highbury Ford (for decades) The staff is very friendly and willing to answer any and all questions in non-technic Have always had excellent service at Highbury Ford (for decades) The staff is very friendly and willing to answer any and all questions in non-technical terms. My motto is "Treat me like you would your own mother and we will get along just fine!" We get along just fine! More

WONDERFUL We were greeted promptly and courteously. Our sales rep was knowledgeable, friendly, considerate and listened to what we wanted. He offered excellen We were greeted promptly and courteously. Our sales rep was knowledgeable, friendly, considerate and listened to what we wanted. He offered excellent suggestions which helped us decide which car to purchase. More

New vehicle purchase My experience at Highbury Ford was excellent. I felt that my salesperson, Rob Melo, really listened to me and worked hard to deliver the vehicle that My experience at Highbury Ford was excellent. I felt that my salesperson, Rob Melo, really listened to me and worked hard to deliver the vehicle that met my needs. I look forward to working with Rob in the future. More

Excellent service. Courteous and knowledgeable staff. Timely service at a good price. Staff were all courteous and knowledgeable. Waiting room was comfortable and clean. Shuttle driver was very personab Timely service at a good price. Staff were all courteous and knowledgeable. Waiting room was comfortable and clean. Shuttle driver was very personable and was there on time. More

Great service Quality and quickness of the service was top notch! Customer service was friendly and inviting. I will definitely choose Highbury Ford for service aga Quality and quickness of the service was top notch! Customer service was friendly and inviting. I will definitely choose Highbury Ford for service again in the future! More

Call back Team very pleasant and friendly, was very satisfied with there over all work. Was vwey happy it was still covered by call back. It was just too bad Ca Team very pleasant and friendly, was very satisfied with there over all work. Was vwey happy it was still covered by call back. It was just too bad Canada Ford would not allow to replace the control panel and do the job properly. More

Poor attitude and poor service I bought a 14 Escape Titanium at Summit when we lived in Etobicoke. At 90k the transmission died and was rebuilt under warranty by Summit Ford in Eto I bought a 14 Escape Titanium at Summit when we lived in Etobicoke. At 90k the transmission died and was rebuilt under warranty by Summit Ford in Etobicoke. Not a glowing endiorsement of this vehicle but stuff happens and it was covered by the warranty and that dealer has always been good to work with. I had purchased 2 other Escapes (2011 and 2012) in previous years and got the extended coverage on all 3 vehicles. Taking it in for the routine service was always a good experience at Summit, all fluids topped up, interiour vaccuumed, outside washed, all parts that were in the service agreement were replaced on time, without any issues. Wipers, bulbs brakes, etc. All good, no complaints. A very different experience at Highbury. The vehicle is always messy when it comes back from routine service, not all fluids are topped up, no wash, no interiour clean, just the bare necessities and nothing to make a person think this was a good dealer to work with. Then a wheel bearing went at 114,000km. I've owned a lot of vehuicles over the years. I've driven over 3 million km in a variety or cars and light trucks without ever losing a wheel bearing. The counter person told me I was lucky to get 114,000km out of a wheel bearing. he had been a mechanic and knew this was a good thing!! So now I have to worry about the cost of 3 more wheel bearings going in my low mile 2014 vehicle. I was not a happy camper to be told this. What kind of a customer service person says something like this?? At Highbury Ford I've had to fight tooth and nail to get the brakes re-done even though they are covered under the extended warranty. They finally did the rear brakes but have told me the front brakes are still good and need a millimeter more wear before they can be replaced, even though they grind and make noise everytime the vehickle sits for more than a day. Terrible service and the main reason I will not buy another Ford. More

Good customer service I came in to get my oil change done. The customer service was good and the work was done quicker than I was told it would take. Any work that was reco I came in to get my oil change done. The customer service was good and the work was done quicker than I was told it would take. Any work that was recommended for my vehicle was explained and printed out for me to review. More

Positive experience at Highbury Ford Had my car serviced and was greeted by friendly Ford representatives. Jamie, Trevor and Sean were all helpful and professional. Sean made sure to bri Had my car serviced and was greeted by friendly Ford representatives. Jamie, Trevor and Sean were all helpful and professional. Sean made sure to bring my car right into the garage for my convenience. Jo-Anne, the appointment coordinator always gets me into Ford quickly and at convenient times. Drivers who take me home and bring me back to Ford are easy to talk to and drive safely. Never disappointed after a visit to Highbury Ford. More