Highbury Ford Sales Limited

highbury ford doesn't follow how liture they give when sell thire extented warrenty try to cancel the extent warrnet for full refund like it say in manual they had sent with it they but charge on it for sell thire extented warrenty try to cancel the extent warrnet for full refund like it say in manual they had sent with it they but charge on it for cancel it when it said for full refund in booklet i had follow in time under the 60 days More

i found that highbury ford as alot adim charges it was i found that highbury ford as alot adim charges it was 658.00 to due all the paper work it only take lest then 1 hour thats alot money to due thes i found that highbury ford as alot adim charges it was 658.00 to due all the paper work it only take lest then 1 hour thats alot money to due these they told me that i whould have 2 years free service but after i had ask why the adim charges are so high they told it was because i had to pay for the free service and for insurance they put on the truck in thief that i did not want i will not due bussness there again they made feel bad about buy the truck More

I asked the body shop to look at premature rust. I was told on the phone that it might be covered and to bring it in, which I did. When I arrived, I was dismissed quickly and treated rudely...basically t told on the phone that it might be covered and to bring it in, which I did. When I arrived, I was dismissed quickly and treated rudely...basically told I was nuts. Rick didn't take time to explain anything about what was happening to my vehicle. I would have appreciated more detail about the rust, the type, what was covered/not and why. I was just basically dismissed. When I called to ask to talk with a manager, Rick tried to convince me he was the manager...of the whole place! It wasn't about the money to fix it, nor about the warranty. Its about being treated poorly and dismissed without any concern for customer service. They basically don't care, particularly if you have bought a car and are coming back for service that's not going to make them any money. I won't be back. More