Highbury Ford Sales Limited

Poor customer service I booked an appointment for 7:00 to have my check engine light issue assessed and a recall fixed. The store opened 20 minutes late, with no explanati I booked an appointment for 7:00 to have my check engine light issue assessed and a recall fixed. The store opened 20 minutes late, with no explanation as to why. I asked for my car to be ready at 3:30. Having called at 1:00 to check on the progress they had not started the work. At 3:00 when I called back, they could not find person who had worked on it and had not resolved the issue. I ask if I could pick it up and continue the work then the issue was diagnosed. I ended up paying $137 for a diagnostic check that was inconclusive. They said I would need to pay for another diagnostic check if I came back again. They did not even swap the recalled part that it had been scheduled for. I will never return and will tell anyone I know to never go there. More

Good service I took my Escape in for an oil change and an inspection. I had my car back within 45 minutes. All services performed as I asked, I took my Escape in for an oil change and an inspection. I had my car back within 45 minutes. All services performed as I asked, More

Warranty work I purchased the aftermarket warranty from Highbury Ford when I purchased my 2010 Silverado at Highbury Ford just over 3 years ago. I just had my first I purchased the aftermarket warranty from Highbury Ford when I purchased my 2010 Silverado at Highbury Ford just over 3 years ago. I just had my first problem with the truck. The repair was completed under the Warranty without question or problems. Thanks More

Good service by sales person. Vehicle purchased delivered at approximate time and with full tank of gas. I am looking forward to having my Ford Escape serviced at Highbury Ford in Vehicle purchased delivered at approximate time and with full tank of gas. I am looking forward to having my Ford Escape serviced at Highbury Ford in the near future. More

My oil change , I just showed up without an appointment and they were able to do my oil change after their lunch break. The time it took was reasonable and I am ha , I just showed up without an appointment and they were able to do my oil change after their lunch break. The time it took was reasonable and I am happy with the service. More

No SURPRISES I continue to have my Ford Vehicles serviced at Highbury Ford due to their professional technicians and service managers.They all have been a Credit t I continue to have my Ford Vehicles serviced at Highbury Ford due to their professional technicians and service managers.They all have been a Credit to both Highbury Ford and Ford Canada!!! More

Summer service I took my Mustang to Highbury Ford for an annual check up before the summer begins. My car was taken in at the appointed time. Service was professiona I took my Mustang to Highbury Ford for an annual check up before the summer begins. My car was taken in at the appointed time. Service was professionally completed as I requested. More

Good experience They worked quickly to find me a vehicle and were very poliet and informative. There was a small issue with the car but they quickly worked to resolve They worked quickly to find me a vehicle and were very poliet and informative. There was a small issue with the car but they quickly worked to resolve it as it wasn’t the sales team fault. More

The works All the staff were very friendly and Adam took the time to speak to me about my concerns with my vehicle. I was satisfied. Thank you. All the staff were very friendly and Adam took the time to speak to me about my concerns with my vehicle. I was satisfied. Thank you. More

Warranty work The team provides good service and quick turnaround times. The Shuttle service is also good and the gentlemen are very friendly. Would recommend to The team provides good service and quick turnaround times. The Shuttle service is also good and the gentlemen are very friendly. Would recommend to others. More