I have bought 2 Nissan Sentras from this dealership, and
have been loyal to their services for 4 years. I had originally made the purchase with an outstanding Sales Rep named Marko, he was extremely kind, h
have been loyal to their services for 4 years. I had originally made the purchase with an outstanding Sales Rep named Marko, he was extremely kind, humble, and caring enough to meet my requirements with my first car purchase. Unfortunately he left the High Park Location and moved elsewhere, and that's where my experience went downhill. Within those 4 years I have been treated with extremely poor customer service. They seem very uninterested in you as a customer, and more concerned as to what packages/services they can charge you for. After returning my lease of 4 years, I was told directly from the leasing manager that I should not have problems with Nissan Canada, and if a problem was to arise, that I would be notified within the time frame of 2 weeks (due to COVID, inspections no longer happen on site whilst you being present, therefore you have no certainty that any damages are exactly your fault or not, within that time frame; I advise anyone to be extremely careful with this new procedure that Nissan has been implementing on their customers.)no one notified me at all, so I thought that everything would be alright. 2 months later I received a ridiculous liability statement with outrageous dealer priced charges, for things that are very minimal and no one could verify that they were my fault or not. As I brought back my car in impeccable shape (4 year lease mind you). I contacted the leasing manager that dealt with my end of lease from High Park Nissan and he just told me that it is out of his hands and he could not assist me directly in any way as the car had already been bought back by Nissan Canada and sold to a different customer. He said he couldn’t do anything for me, showing me that they no longer care for the customers needs once the deal gets closed. The secretary who answered the phone was not friendly or helpful at all. I want to say thank you to this dealership for the experience, but I will no longer support Nissan as a company, nor will I advise anyone to support them either.