Heritage Honda Westminster
Westminster, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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If I could give this place a -5 stars I would…my hope is every potential customer takes times to read this review… On Saturday April 27th I spent approximately 5 hours at your dealership with intention o every potential customer takes times to read this review… On Saturday April 27th I spent approximately 5 hours at your dealership with intention of trying to trade in one vehicle and purchase 2 used ones. The only thing I received was lies, deceit, and a psychological game that I was well prepared for. Your dealership even held one of my spare keys hostage while you attempted to negotiate on prices. Your dealership is one of the most unethical and unprofessional places I’ve ever been at as a customer. You yelled at your employee Richard and treated him like a dog….so unprofessional. The used CRV you tried to sell us had 5Xs as much body damage as our trade but you refused to negotiate the price down to our purchase point…long story short, you lost out on a two car sale over $1000.00 and yelled at me while we were walking away from the sale…”this offer is only good for today!” Really? You think I’d come back after the treatment I received there. More
I brought my van in for recommended brake work and left with a cracked windshield! When I brought this to their attention the service manager, Lee Ferguson, condescendingly informed me that there was nothi with a cracked windshield! When I brought this to their attention the service manager, Lee Ferguson, condescendingly informed me that there was nothing he could do about this this and I should take this issue up with my insurance company. 0 stars!!!!! More
I was interested in purchasing a CRV hybrid with a light interior. It appears that Honda makes very few CRVs with a light interior. I called the dealership and was told the car I wanted and saw on line was interior. It appears that Honda makes very few CRVs with a light interior. I called the dealership and was told the car I wanted and saw on line was still available. I also used the on line conversation box and it was verified via the VIN # that the car was available. I went in and met with a sales person and manager for 3 hours on a Friday. The car that I verified x 2 different methods was not at that dealership. I was told the car was elsewhere and they would pick it up Saturday. I left a deposit check with the dealership. I did not receive a call on Saturday so called on Monday. I was told they would research it and call me right back...never heard back. I called again on Tuesday and asked to speak to a manager since both the salesperson and the manager who assisted me were out that day. I was told I would get a call back shortly after researching the situation. I received a call 4 hours later and was told the car had been sold and the car posted on line was there in error. It took 5 days to find out that the car multiple people told me was available was never really available for purchase. More
Eyo the sake person was great and did his best to accommodate. The car buying process is still way too time consuming and there is likely a more expedient way to execute the process without making co accommodate. The car buying process is still way too time consuming and there is likely a more expedient way to execute the process without making costumers feel like hostages. More
I saw the car that I wanted online and set up an appointment for a test drive. The office manager called to confirm the appointment and gave me a person of contact upon my arrival. Chloe was my sale appointment for a test drive. The office manager called to confirm the appointment and gave me a person of contact upon my arrival. Chloe was my sales rep and she was great! She had all of the information about the car already pulled up on her computer, she got the keys and we went on a test drive. I bought the exact car that I saw online, and was very pleased about that. Not only was the customer service great in person, it was also great after the purchase. I received several calls over the next couple of days, asking if I had any questions, if I was satisfied with the sales rep and if I was satisfied with the purchase! I am so excited about my new car😊! Thank You Heritage Honda of Westminster! More
Chloe is a kind and conscientious person. I am glad she was my "person" duirng what is always a very stressful situation for me. She is very knowledgeable about her products and no pressure. I am glad she was my "person" duirng what is always a very stressful situation for me. She is very knowledgeable about her products and no pressure. Thanks Chloe! More
Chloe was pleasant and even went and got the car we want from their sister dealer on the same day. from their sister dealer on the same day. More
I got a great deal and Chloe was very very patient and was very knowledgeable about the CRV I purchased. was very knowledgeable about the CRV I purchased. More
An absolute pleasure dealing with Chloe. She made the whole car buying experience a n absolute pleasure. I will be be returning in the future to purchase another vehicle from her. She made the whole car buying experience a n absolute pleasure. I will be be returning in the future to purchase another vehicle from her. More
The dealership was quick, handled everything I asked of them, and gave us a great deal. No complaints. them, and gave us a great deal. No complaints. More