Heffner Toyota

great service from trevor and mellissa easy to deal with handled all details carefully would recommend to anyone in kitchner area for good used or new car handled all details carefully would recommend to anyone in kitchner area for good used or new car More

Great experience at Heffners Toyota! customer oriented staff; our Financial Manager, Melissa has been tremendous, knows her stuff, very efficient and has great sense of humour. John from Lexus office has staff; our Financial Manager, Melissa has been tremendous, knows her stuff, very efficient and has great sense of humour. John from Lexus office has been very helpful, patient and knowledgeable, made sure our car was spotless; will buy there again! More

Cory J and team was amazing and above and beyond to sell and ready my new purchase quickly. Cory even came in on his day off and followed up the next week to make sure everything was going well and to se and ready my new purchase quickly. Cory even came in on his day off and followed up the next week to make sure everything was going well and to see if I had any questions or concerns. I would highly recommend this dealership! More

I had to bring my vehicle to have airbag checked and serviced. It was serviced quicker then time I was told. Great Service. No charge Thanks Jan serviced. It was serviced quicker then time I was told. Great Service. No charge Thanks Jan More

I was very pleased with the Heffner Toyota service department last week when I had to take my vehicle in. Even though it was short notice and I wasn't able to wait (due to the COVID safety protocols department last week when I had to take my vehicle in. Even though it was short notice and I wasn't able to wait (due to the COVID safety protocols in place) they were able to fit me in and quickly resolved the issue (needed a new battery). My car was ready before I expected it to be and, as always, the staff were helpful, friendly and professional and Grace made sure I knew that the new battery had a lifetime warranty (which I might not of realized. More

Personable, helpful and knowledgeable Richard was a pleasure to deal with. we really like our new Venza and we are looking forward to learning a lot more about the car. Barbara in finance was also ver pleasure to deal with. we really like our new Venza and we are looking forward to learning a lot more about the car. Barbara in finance was also very helpful. Thanks . More

I have been a customer for over 10 years and today, when I went in for an oil change, I was disappointed with the service. I was not informed that my car was ready. I waited over 900 minutes before I we I went in for an oil change, I was disappointed with the service. I was not informed that my car was ready. I waited over 900 minutes before I went up to the service desk to ask why my car was not ready. The service attendance informed me that I had been paged. How can anyone hear a page when the television in the viewing section is blaring. When I asked Rob, another service adviser, he assured me that an attendance would come out to tell me when the job was finished. This has been my experience ever since I became a customer years ago. Alas, I guess the adviser could not walk into the waiting room to inform me that I could pay for the service. More

It was a pleasure to deal with Michelle Whittle...relaxed and very efficient...the entire experience was excellent and we love our new Avalon. Thanks Michelle for taking the time to make sure we were very co and very efficient...the entire experience was excellent and we love our new Avalon. Thanks Michelle for taking the time to make sure we were very comfortable with all the options this sedan provides. Barbara Shaw was also very friendly and helpful... More

Alan the sales rep I dealt with, was awesome! He didn’t pressure me at all to any decision, but was professional and gave various recommendations. pressure me at all to any decision, but was professional and gave various recommendations. More

Rich Guanzon - SalesTop Shelf Consultant! Highly Rich Guanzon - Sales Top Shelf Consultant! Highly recommend Rich and Heffner for Toyota products. Recently, picked up our 2021 Venza Ltd Hybrid. We Rich Guanzon - Sales Top Shelf Consultant! Highly recommend Rich and Heffner for Toyota products. Recently, picked up our 2021 Venza Ltd Hybrid. We have purchased/leased several Toyota’s in the past and have never been disappointed. We will be back again! More