Heffner Toyota

A month ago I brought my car, that is still under warranty, in for service because of a "Rear cross detect not available" message on the screen. The message was on the screen when I brought it in. warranty, in for service because of a "Rear cross detect not available" message on the screen. The message was on the screen when I brought it in. They could not figure out what was wrong and decided to charge me a service fee. There is clearly something wrong with the car. Now today, my battery is not able to start the car, I phoned and asked if it was under warranty, and the service person said it was. I charged the battery, and brought my car in again. On the way the "Rear cross detect not available" appeared on the screen. Upon getting there, the service person said they could look at the "Rear cross detect not available" issue, but would charge me again, if they could not figure out what was wrong and fix it. And for the battery, they would again charge me if nothing was wrong. It could be the battery is bad, or it could be the charging circuitry. I opted to not have them do anything, and I will take my car to a different dealer. More

Great service when I was there looking to buy the used truck, but everything following was not a good experience. I called with issues they needed to look into, and the sales manager was unavailable to ma truck, but everything following was not a good experience. I called with issues they needed to look into, and the sales manager was unavailable to make decisions. I had to call 3 or 4 times. In the end the issues were never resolved. I had chattering brakes well with in the used car sales warranty period, they prolonged it and denied the claim saying it was after the warranty period. Do they do it on purpose so they are not responsible for used vehicles they safety prior to selling it to the customer?? They pride themselves on going above and beyond, 1 step above on safety issues, replacing things even if it would pass safety if it is close. They don't come anywhere near it. Their service department was terrible, long wait time and my free service of tire rotation wasnt worth the free, waiting for 3.5 hours from my appt time. Unacceptable service! I will not go back even if free oil change is my next service. A very dissapointed customer who will not be buying another vehicle from Heffner, nor getting any services there. More

Worst customer service I've ever had. Do NOT trust their service departement at all! Do NOT trust their service departement at all! More

Brought my truck into their bodyshop for accident repair. Got it back with out a working back up camera. When I asked about the camera not working they said it must have happened in the accident. I told them Got it back with out a working back up camera. When I asked about the camera not working they said it must have happened in the accident. I told them it worked when I backed it in when I dropped it off. I asked if they removed the box. They did. But still must have happened in the accident. Since they didn't quote it to insurance it's my problem not theirs. They wouldn't help. Never take your vehicle there. More

Received excellent service from heffner toyota. .My service advisor Chen gave me excellent communication and worked hard to repair my vehicle. .My service advisor Chen gave me excellent communication and worked hard to repair my vehicle. More

TAKE YOUR SERVICE NEEDS ELSEWHERE. These thieves ripped me off. I needed to replace a 12v battery on a 4.5yo hybrid car. They charged me $821 for a 12v battery that other dealers charg These thieves ripped me off. I needed to replace a 12v battery on a 4.5yo hybrid car. They charged me $821 for a 12v battery that other dealers charge $229 for. Heffner's service desk tried HARD to upsell me to investigate the alternator when the circumstances clearly indicated that the battery was just old (they last 3-5y). They tried to tell me it was dangerous to replace a 12v battery without paying to have the alternator checked. I've driven hybrid cars since 2007, have had two 12v batteries replaced: it was never expensive, and I've never had a dealer recommend checking the alternator before replacing the battery. When I declined the upsell and said "Please just replace the battery," they did--then told me I owed them $928! When I asked why they didn't give me a heads-up that it was going to be this expensive, they said they couldn't have told me the price in advance because I declined to have the alternator checked and just wanted the battery replacement. Wth! (I'm a woman and had my child with me: idk if that emboldened them to play in my face.) More

I was a long term customer but my last experience in having my tires swapped was disappointing and frustrating. I have reached out three times with no response so I have collected my tires and brought having my tires swapped was disappointing and frustrating. I have reached out three times with no response so I have collected my tires and brought them to another dealer who values my loyalty and ongoing business. I would not recommend Heffner which is a reflection of their decline in providing an exceptional service experience. More

I had car go in for body repairs , took over a MONTH to get car back , No phone calls or emails when to pick up , I had to chase down the date of when to pick up!!!!! When I got there to pick up car , i get car back , No phone calls or emails when to pick up , I had to chase down the date of when to pick up!!!!! When I got there to pick up car , it was covered in snow like it sat outside for a few days and then care would not start !!! back seat of car was filthy as I was told that they probaly put car parts on seat for storage , looked like black dirt or grease , NOT HAPPPY ABOUT THAT!!! when at first brought car in for body repair had 1/2 tank of gas and when I picked up gas was gone !!!!!! How is that possible ??????? NO one at dealership said a word !!!!! xxx !!!! Never again will this dealership see a car of mine or would I purchase a toyota vehicle , THEY are the worst ands NO respect for their customers unless you drive a lexus , YOU dont matter More

I booked a vehicle, and when it arrived, I was excited to get it. It's been a while since I purchased a car, so I tried to negotiate with the dealership. I believe it was Lana Isa, the assistant manager at t get it. It's been a while since I purchased a car, so I tried to negotiate with the dealership. I believe it was Lana Isa, the assistant manager at the dealership, who spoke to me, and I had doubts about my decision. The way she spoke with me made me feel uncomfortable and very disrespectful. I decided to cancel the car. I feel sorry for Danny as he is an excellent human being and a fantastic sales guy. Heffner Toyota must train Lana properly, as she sounds arrogant and is on a power trip. Her style lost my business and interest in buying from the dealership. More

We took our brand new 2024 Tacoma into detailing to get paint sealer applied. They crashed the truck into the doorway scraping paint on the left rear door and box and big dent with wrinkles into the left r paint sealer applied. They crashed the truck into the doorway scraping paint on the left rear door and box and big dent with wrinkles into the left rear C pillar of cab!!. Then they tried to hide the damage by buffing out all the paint and scratches then call us! Said there was $2500 damage they would pay and give us a loaner. The body shop bill was $3,600 (their cost using body filler for a cab post). After months of waiting they refused to replace the truck but said they would cut out the C pillar and replace it and two panels so no body filler used!!. I'm sure that's more than quoted price. The owner Mr. Willie Heffner said accidents happen, while this is the third vehicle of mine that they have damage. My first truck was new and they damage it just before I was to pick it up. They took the door off while backing up. The second time I took it in for service and they damage it. Don't go to Heffner to purchase or get your vehicle service. They will damage it and your the won losing and being inconvenienced. Vehicles are cheap and dealership like Heffner Toyota doesn't care about you after they get your money. They dealership has gone downhill. Think long and hard before going here for service or purchasing a vehicle. I am paying for a damage vehicle and a brand new vehicle. More