Harris Victoria Chrysler Dodge Jeep Ram

They live up to their poor reviews, 2.5 star average My sales rep, Steve Monette worked very hard, Allison Fryor, finance was excellent at dealing with the paperwork.. But the rest of the experience was My sales rep, Steve Monette worked very hard, Allison Fryor, finance was excellent at dealing with the paperwork.. But the rest of the experience was disappointing . Unfortunately it was everything we are lead to expect from a car buying experience. At the end of it all I ended up with a $55,000.00 vehicle with an empty fuel tank, a suggestion I could return it to get it cleaned and I had to hunt down my old vehicle to get the items that had not been removed as they rushed me off the lot. Bob More

Went the extra mile I have purchased a lot of different cars, different makes, different dealerships. When the salesman from Harris called me my first thought was "here c I have purchased a lot of different cars, different makes, different dealerships. When the salesman from Harris called me my first thought was "here comes to same old story". Was I ever wrong!! The team at Harris put me in a new 2016 Ram 1500 Outlander for only slightly more than I was paying for my 2014 Ram 1500 SLT. There were no gimmicks, no tricks, just a bunch of people who did everything possible to put me in a newer & better truck. Kai and Brittani made this entire experience one of the best I have had when buying a car/truck. I would certainly advise anyone looking for a new vehicle to drop by Harris and see what they can do for you. Steven Baxter More

New Jeep Wrangler Recently bought a 2016 Jeep Wrangler from this dealership. Staff very friendly and knowledgeable re: this product. (Cam McFarlane, Sales. Allison Frye Recently bought a 2016 Jeep Wrangler from this dealership. Staff very friendly and knowledgeable re: this product. (Cam McFarlane, Sales. Allison Fryer, Financial Services. Dan Bower, Parts.) So far we are extremely pleased with the model we purchased and it has surpassed our expectations vis a vis the "grin factor" More

Great service Bought my Jeep at Harris Victoria and they were super helpful. Service dept also does a great job when I get it serviced there. I would definitely ref Bought my Jeep at Harris Victoria and they were super helpful. Service dept also does a great job when I get it serviced there. I would definitely refer my friends and family. More

They put us into the Vehicles we wanted I have found the Staff to be friendly and helpful, going above all to make you happy. The Service Dept, are always willing to answer any questions abo I have found the Staff to be friendly and helpful, going above all to make you happy. The Service Dept, are always willing to answer any questions about our Vehicles. More

Wow, just wow Just had an amazing experience at Harris. All of the staff are extreamly helpful and full of positive vibes. They went the extra mile to make the purc Just had an amazing experience at Harris. All of the staff are extreamly helpful and full of positive vibes. They went the extra mile to make the purchasing of a new vehicle enjoyable. More

New car I went to Harris dodge to buy my first NEW car. The sales person Brittani was extremely helpful, and knew what she was talking about. She sorted every I went to Harris dodge to buy my first NEW car. The sales person Brittani was extremely helpful, and knew what she was talking about. She sorted everything out and everyone I dealt with was very friendly. More

Best Car Experience ever I have purchased 2 vehicles from Harris and everytime I'm treated with respect and dignity. I love my Jeep and would never trade it in for the world. I have purchased 2 vehicles from Harris and everytime I'm treated with respect and dignity. I love my Jeep and would never trade it in for the world. The sales staff were friendly and professional. I would recommend this dealership to anyone who is looking to purchase a quality vehicle with a friendly smile. Thanks a million Harris !!!! More

deceit and lies Don't trust these guys. They will call you saying someone in Victoria is looking for a vehicle like the one you own and that they will offer you abov Don't trust these guys. They will call you saying someone in Victoria is looking for a vehicle like the one you own and that they will offer you above market value. All you need to do is come in for 15 - 20 minutes while the sales manager appraises it. No purchase necessary as they just want to buy your vehicle. You tell them no so they call a few more times and even text you. Which gets you thinking well what the heck. Doesn't hurt to go in to see what they'll offer you. Oh no. once you get there, the sales mgr sends you off with a salesman to see if there is anything you might want to trade your vehicle in for. Ok fine, what the heck. Well then the salesman writes up the vehicle info and hands it off to the sales manager who comes back with a trade in offer and totally low xxxxx you. And then when you ask well how much are you going to offer me if I don't buy a vehicle (which I told them I didn't want one) the sales mgr then laughs and says if you don't buy a vehicle I will offer you a lot less. They never had anyone else looking to buy my type of vehicle. It was all lies to get me in and try and get me to trade up. Jokes on you Dodge. You've now lost a customer and I will be sure to tell everyone how you run your business. Deceit and Lies More

I used to have a vehicle I could drive! I Brought a 2004 Dodge Ram 2500 truck in for an airbag light reset 12/31/2015. I parked the truck in front of the service bays. Service writer moved v I Brought a 2004 Dodge Ram 2500 truck in for an airbag light reset 12/31/2015. I parked the truck in front of the service bays. Service writer moved vehicle closer to office and commented that it had a lot of power. He then advised me that some brake lights were not working. I informed him that I had the part coming for it and all I wanted was the airbag light reset and check the battery as it was not holding a charge. He advised me that they would take care of the airbag light for me and we went inside to fill in the paperwork (Invoice 374870). I advise Phillip that I would need a ride home (I was expecting it to be less than 1 hour). I waited for While and the driver came, picked up someone else and left me there. I asked about 1/2 hour later how long he was going to be and was told that they forgot me. While I was waiting, I saw the truck leave the lot. I went in to pick up the truck and I was informed that a part was needed for the airbag light and the battery needed to be replaced...Oh, and you need an $800 repair on your steering as it is unsafe to drive. I refused the repair, paid the bill and left and I came back later to pick up the vehicle. WOW...Very scary drive home and very little steering control! I emailed the service manager (Phillip) and expressed my dismay, the problem did not need a test drive so why did the take take the truck out? What happened on the test drive? Did he hit a Curb? Why did the service manager mention that a light was burnt out but he did not mention anything about the dangerous steering situation? Maybe because there was no steering problem? I called back and spoke to the service mgr and expressed my concern that I bought in a working truck and I expect a working truck back. He (Phillip) asked me to bring the truck back so they could put the truck up on a hoist and the tech could show me the problem. I called Dave (The GM) and explained the situation. I told Dave that I was not interested in wasting my time while the tech and service manager justify their position, I just wanted a working truck back. Dave wanted me to bring the truck in so we could at least know what was wrong with the truck and we would take it from there. I did so but everyone was in a meeting so I was advised to leave rather than wait. I was called by Phillip and chastised for just dropping off the truck and told I need to come down so I did. After waiting a while...the tech came out (not Phillip or Dave) searched around for the truck and then searched for the keys and we talked about the truck. He wanted more info as he said he was only getting pieces of information and he wanted to get the whole story. He said the truck had the steering problem when he got it and he noticed it while driving it. I insisted I dropped off a working truck (I can produce witnesses) and I wanted a working truck back. Joe(The tech) asked me to come in and talk to Phillip, I did. Phillip advised me that the tech noticed the problem during the test drive then corrected himself and said he did not test drive the vehicle, he only drove it into the Service bay. I reiterated my stance to Phillip and he advised me I was being totally unreasonable. I suggested we needed to get Dave (The GM) involved and Phillip advised me that he had discussed it already and Dave said that Phillip was his Service Manager and Dave would back his decision 100%. I was not happy, but I took my keys, and I will go back later to pick up the truck. I want it noted that I have recently replaced many steering components (3 months ago) and the intermediate steering shaft was inspected and I was advised by another tech at another company that it was in good shape and it did not need to be replaced. This is the part that mysteriously broke. More