Harris Victoria Chrysler Dodge Jeep Ram
Victoria, BC
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172 Reviews of Harris Victoria Chrysler Dodge Jeep Ram
Refused to honor the Mopar Peace-of-Mind service coupon. Charged $550 for an oil change and tire rotation. I walked. Other dealership still accept the coupons. Charged $550 for an oil change and tire rotation. I walked. Other dealership still accept the coupons. More
Every time I've left a vehicle for service it has taken over a week to receive my vehicle back for things that should be able to be completed in a few hours. I have to chase them down for updates as they over a week to receive my vehicle back for things that should be able to be completed in a few hours. I have to chase them down for updates as they do not reach out to communicate except via a short text that provides no details. More
Ask for Teresa Anderson, Sales Consultant. She set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Teresa was responsive, and ex She set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Teresa was responsive, and extremely knowledgeable, not only about the vehicle itself but in walking me through the entire process. She is the best! She is amazing and makes the process smooth. She goes above and beyond for her customers and tries to help as much as possible. She promptly answered every question and sent pictures and videos. I was pleased to hear about a couple of other friends who had positive experiences buying from her as well. I am definitely coming back here again next time I am in the market. Thanks Mother Teresa! You are an exceptional woman and Harris should be honoured to have such a genuine and passionate person working with them. Vala Taremi, Finance Manager was also very helpful and knowledgeable in answering all of my finance questions. Every step of the process was explained clearly and pleasantly. Thank you Vala and Teresa! More
Scammers! I wish I had looked at the reviews before taking my car here - unfortunately the very charismatic and “motherly” salesperson took complete advantage I wish I had looked at the reviews before taking my car here - unfortunately the very charismatic and “motherly” salesperson took complete advantage of me. Told me my car was worth $3,500 max because she saw I was in a desperate situation. I told her that I have two children and am in dire straights to pay my rent and bills this month. Boy was that a mistake. The next day I saw my car listed for $14,998. It is an awesome car and I really needed it but I guess I needed a home for my kids even more. What they gave me barely covers one month’s rent in Victoria. But as I said, I was desperate. Disgusting how they pretend to display real human interaction when really they do not give a “hoot” about you whatsoever. Shame on you and I hope karma returns to you the same type of empathy you have shown me if you should ever fall on hard times. Absolutely despicable. More
Absolute worst experience ever. My dodge ram with 68kms on it blew a transmission. They took 17 months to return it to me fixed. Refused to add the 17 months of passed warranty wh My dodge ram with 68kms on it blew a transmission. They took 17 months to return it to me fixed. Refused to add the 17 months of passed warranty while it sat at their shop. Service manager made a deal to do free service on another dodge product of mine, he no longer works there after 6 months and the new guy says he won’t honor our deal. Do not trust this company or the vehicles it stocks. Dodge is a joke. More
BUYER BEWARE OF DODGE HARRIS - SCAMMERS - the dealership just backed out of our purchase sale agreement. This is after it was signed with a deposit made, and I left because the vehicle was still in the shop just backed out of our purchase sale agreement. This is after it was signed with a deposit made, and I left because the vehicle was still in the shop waiting for a part, for repair work identified in the inspection report. The next day I got a phone call and they wanted $1400 more, due to "unexpected costs" - all these costs they already knew while I was there and before I signed. On the invoice were charges for an oil change at $215, windshield wipers at $167, and other trumped up charges. I said i'm not paying that. They avoided me for a couple of days and then I got a call from Alex who said they are backing out. I said that's illegal. He basically said, "then sue us". His exact quote was, "Well do with that what you like then". Most likely they sold it to somebody else while it was under contract with me. Completely illegal. More
They did a complete brake job on my van. Almost two years later my brakes started to act up and they told me I needed a complete brake job. I said they'd done one less then two years ago and Almost two years later my brakes started to act up and they told me I needed a complete brake job. I said they'd done one less then two years ago and that, surely, a brake job should last more then two years given that the original brakes lasted a lot longer. The guy actually said " I'll make sure they use quality parts this time". Rip off artists. Don't go there for any work. More
My experience with my 2020 Jeep sounds very similar to that of Mr. Unhappy. Auxiliary battery was "under warranty" but not in stock for over a year. When they called me to bring my Jeep in for an oil ch that of Mr. Unhappy. Auxiliary battery was "under warranty" but not in stock for over a year. When they called me to bring my Jeep in for an oil change, I asked about the battery and was then told it was in stock. When I picked the vehicle up after paying for the oil change, the "new" auxiliary battery still didn't work. I had to bring it back a week or two later for repair.....again. The service department tried to charge me $90 to charge the battery. When I told him it was supposed to be under warranty and the dealership needed to absorb that, I was told I should take my business elsewhere in future. Of course that's exactly what I'll do.....after confronting him, his manager, and the GM of the dealership for the way in which they treat their loyal customers. Will never deal with them again. More
Needed a replacement battery for a 2020 Jeep, due to covid it took them well over a year to get the item in stock. Got a call from a sales lady saying I'm over due for a 16k peace of mind check, So I bo covid it took them well over a year to get the item in stock. Got a call from a sales lady saying I'm over due for a 16k peace of mind check, So I booked an appointment, I told the lady about the battery and then she told me they have them in stock and I could get it replaced under warranty. Done I am finally getting the battery installed. Show up on time on the date and time they gave me, Some dude in the engine bay told me sorry the battery is not in stock, He also told me it was 1 day over the warranty so they might not cover the cost for the replacement battery, He needed to talk to someone about it. So he took off inside, and was gone for a while, So I decided to go in and see where he took off too. I found him at the parts desk looking through a magazine and and shooting the #&@# with the service parts guy, I said hello to him and he directed me back to the service bay and told me he will be out shortly. I stopped on the way out and talked to a nice lady who told me that they should cover the battery, I went back to the back and he came back and told me i have bad news and good news for me, I was like ok what's the bad news and he told me they don't have the battery in stock, next bad news is that we need to reschedule your appointment as 2 guys called in sick, then told me that they would honor the warranty but I was lucky as it was 1 day out of warranty. What a joke! Skip ahead a week and a half as that was the earliest they could fit me in, I told them the vehicle all ready had an oil change in-between the time I was supposed to bring it in and it still have 26% on the oil meter. I was told it needed and so I just agreed but the good thing is the battery was getting installed. 4.5 hours later and a $220 dollar bill for a oil change I left with the mind set that I just got hosed by these shameless jerks willing to take advantage of anyone they could. An oil change at Jiffy lube takes 15 min and costs $120 all in. I get it they installed the battery but they gave me no updates on anything through out the entire process. The only real service I got is when they man told me I have to pay. Just like that they lost a customer and with their poor customer service and shady practices I will never darken their door again. The only reason I went to them in the first place is they are like 2 blocks from my house and it was totally coinvent, But now that I debt with them I would soon drive 200km to get a oil change from anyone else but them. Fool me once! More
Scammers. Told they did over 4 grand of work to brakes. Didn't do a thing. 2500 out of pocket. Will never ever deal with this dealership again. Don't go here. Told they did over 4 grand of work to brakes. Didn't do a thing. 2500 out of pocket. Will never ever deal with this dealership again. Don't go here. They'll rip you off every chance they get. More