Harris Mazda

Relaxing positive experience. From the first phone call to the actual visit I was impressed by the follow up and thorough explanation of everything.I was able to drive off the lot From the first phone call to the actual visit I was impressed by the follow up and thorough explanation of everything.I was able to drive off the lot as an ICBC representative arrived quickly to deal with the insurance and a small missing part arrived by courier a couple of days later along with a follow up call.My daughter who accompanied me is looking to upgrade her mazda and wishes now to travel to Naniamo to do this rather than do this locally.Thanks to Craig Martini and David Corrigal who guided me through the sale. More

TERRIBLE..... LY...... AWESOME Had a great experience with the Mazda dealer in Nanaimo . Really nice peoples and had lots to connect and talk about with my sales rep so there was n Had a great experience with the Mazda dealer in Nanaimo . Really nice peoples and had lots to connect and talk about with my sales rep so there was no awkward moments which I have experienced in the passed with other dealerships. I did feel a little pushed to buy mazda accessories when I was asking for certain brands of roof racks rims etc but none the less it is a Mazda dealership. More

Positive Experience We recently purchased a Mazda CX5 from Harris Mazda. From our first visit to the showroom, to driving off the lot, it was all a positive experience an We recently purchased a Mazda CX5 from Harris Mazda. From our first visit to the showroom, to driving off the lot, it was all a positive experience and I would not hesitate in recommending this company and Craig Martini to anyone wanting to purchase a Mazda. Both Craig and David Corrigal were professional and made this experience stress free. More

Concerns 1. When I drove away from Harris Mazda I noticed that the Navigation System did not work even though the Navigation Chip had been installed. I went ba 1. When I drove away from Harris Mazda I noticed that the Navigation System did not work even though the Navigation Chip had been installed. I went back to Harris but (another) salesperson or manager did not know what was wrong. (I planned to return the next morning to resolve the problem) When I got home I checked the manual and it showed me there was a lock button on the chip. I guessed this was the problem, removed the chip and moved the button to the unlocked position. The navigation system then worked. (I think your staff should have known this could have been the problem)? 2. When I had the vehicle paint protection and internal leather protection installed there was no information given to me on what product had been installed, even the service staff did not know what the product was! So I went to the Parts department and was told it was FCPP but they had no information or brochure on the product. I checked on the internet and found a Maintenance guide for "Platinum Shield Protection" system. (I assume this is the product installed). I think it would be a good idea to provide this "Maintenance Guide" to the customer when they pick up their vehicle! 3. On getting my vehicle home I noticed muddy foot marks on the rear floor matts on both sides of the vehicle....I removed them and cleaned them and the floor! 4. I have also noticed that one dust cap is missing from one of the tire fill valves. I will ask for one to be installed next time I pass Harris Mazda. 5. Also noticed a minor small damage mark on the rear bumper. I know the above seem minor however I think they should be pointed out so that Harris Mazda can improve on these above points.....check list ? staff to be advised on the products they use ? Overall I know errors can be made but I think I should mention my above concerns so we can all benefit. The above does not affect my expected future relationship with Mazda they are minor problems. The friendly Sales experience my wife and I had with Adams Obakpee has been the best I have ever had with a car salesperson......Thank you Adams!......very proffesional! More

sales team went the extra mile I recently traded my 2012 Mazda 3 for a 2015 model. I was nervous making this type of purchase but Laura guided and supported me every step of the way I recently traded my 2012 Mazda 3 for a 2015 model. I was nervous making this type of purchase but Laura guided and supported me every step of the way. Along with the sales manager, she didn't stop helping me until I was completely satisfied. Laura brings a fresh level of professionalism to the industry. A very warm and sincere person, she is a valuable asset to the company. More

Stellar sales and Service We recently purchased a car from Harris Mazda,a Heartfelt Thankyou for the entire Staff as well as "Craig Martini" (our Salesman) He was absolutely o We recently purchased a car from Harris Mazda,a Heartfelt Thankyou for the entire Staff as well as "Craig Martini" (our Salesman) He was absolutely outstanding ! in his care and concern, in finding the right car for us. After going to several Car Dealerships, it was truly refreshing to see his (Professional & Genuine Customer Care), wow ! CustomerService is very much Alive & Well at "Harris Mazda Nanaimo" Thankyou Sincerely Rob Hanna Sarri Hamilton More

These guys were great ! Thanks for the great car ! Very easy to do business with you! Car was detailed and i was asked if there was anything I was not happy with and they wou Thanks for the great car ! Very easy to do business with you! Car was detailed and i was asked if there was anything I was not happy with and they would fix it! More

Purchasing a cx5 I found the approach of the staff to be very friendly and not pushing to get the sale done. I found Craig to be very informative with any of the quest I found the approach of the staff to be very friendly and not pushing to get the sale done. I found Craig to be very informative with any of the questions I had. He was quick to find assistance of a colleague to get an answer on the few questions I had stumped him with instead of trying to stumble through it on the spot. I had previously done a lot of Internet research on the crossovers before narrowing the field down to a handful and Craig was still able to provide other information and video on vehicle comparisons I had not come across. I was impressed with the test drive as Mazda has a set route which covers a wide variety of road samples, city, highway, country, hills, etc. to put the vehicle through its paces and get a really good feel of the over all performance of the vehicle, not a short casual drive I experienced with a couple other dealers. Going through all the paperwork was made easy and went through very smoothly. It was an overall good experience More

Excellent customer service experience Buying a car from Harris Mazda was such an easy and great experience. The staff made me feel very comfortable with my purchase and ensured that all of Buying a car from Harris Mazda was such an easy and great experience. The staff made me feel very comfortable with my purchase and ensured that all of my questions were answered. It wasn't a situation of dealing with just one salesman but the whole team helped out with the purchase of my new car. I would highly recommend Harris Mazda to anyone looking for a great experience when purchasing a new vehicle More