Harmony Honda

Will never buy from Harmony! First off, I need to say that the sales person (I think his name was Kevin) was very friendly and good to deal with. It was the person in the finance First off, I need to say that the sales person (I think his name was Kevin) was very friendly and good to deal with. It was the person in the finance department who made our experience horrible. We are in the process of building back our credit and were already approved by TD Finance for a vehicle, however, it was on a vehicle we didn't want. We stopped in at Harmony Honda dealership expecting to use that financing on a Honda instead. The finance person was very condescending and judgemental. She made us feel as though we were CLEARLY wasting her time. She even said "your chances of getting a car here are 50/50 and doesn't look good". She tried to talk us into buy used and was talking to us like we were idiots. She told us she would "get back to us next week".... (but we got the impression that she wasn't going to bother anyway). We left the dealership feeling awful and we decided to call back and tell them to stop the process, as we were not going to follow through with anything there. Last minute decision was to stop at Bannister Honda (where we'd bought 3 other Civics in the past). We gave the finance dept there the same info we'd given Harmony Honda....she was friendly, professional and had us approved in an HOUR! We drove off that lot in our new 2014 Civic EX that same afternoon and got everything we were looking for! Harmony Honda should take customer service training from Bannister and maybe they'd learn how to earn new business. I'll never go back there and certainly never recommend Harmony Honda to anyone. More