Gyro Mazda

Gyro Mazda - cash grab We purchased a used vehicle (in cash) from Gyro Mazda, based on the vehicle model and the dealer’s proximity to downtown Toronto. The day of purchase, We purchased a used vehicle (in cash) from Gyro Mazda, based on the vehicle model and the dealer’s proximity to downtown Toronto. The day of purchase, before we left the dealership, we were shuttled into a room for a "20-minute meeting" with a sales manager who noted to us that "for safety reasons," we should purchase various vehicle upgrades and service packages. We understood the nature of the “conversation” and assumed it was a standard industry practice. Either way, we politely declined all up-sell attempts and managed to get out of the room within 10 minutes. Fast forward two years and we received a letter from Mazda Canada outlining an SSP (Special Service Program) specific to in-car entertainment system touchscreen malfunctions (ghost switching, not accepting commands). Our touchscreen was indeed malfunctioning, so we booked an appointment with Gyro Mazda Service. The letter from Mazda Canada included no mention of costs associated with the replacement of the touch screen and in fact, the word “warranty” is used eight different times in their letter. Further to that are the following quotes from the Mazda Canada letter: “If the Mazda Connect touch screen in your Mazda3 vehicle exhibits this touch screen malfunction, please make an appointment with your Mazda dealer to have your vehicle repaired.” As well: “If the Mazda Connect Centre Display touch screen in your vehicle exhibits the touch screen malfunction, your Mazda dealer will replace the center display with a remanufactured one free of charge during the terms of this warranty extension program. The replacement of the center display will take approximately half an hour to complete, however, your dealer may need more time with your vehicle.” The day of our vehicle appointment at Gyro Mazda, as requested, I arrived 15 minutes early, provided my SSP warranty letter, noted to the attendant that our vehicle’s touchscreen was in fact malfunctioning and left the vehicle to the dealer for service. Approximately 1.5 hours later, a front-line staff member presented to me an invoice for recommended vehicle service that included: $181.20 for engine drive belt replacement, $233.83 for battery replacement and a $42.88 “infotainment update.” Upon request for reasoning for the costs with any of these services, aside from the fact that I had not requested Gyro Mazda Service to inspect my vehicle beyond what was asked, the $42.88 for the infotainment update was justified by stating that “…updating the software would determine whether or not the hardware needed replacement, and we need to charge for the software update.” Shortly thereafter, and from multiple service staff came the technical car-speak and “…I don’t think you understand what I’m saying” customer-shaming. There was no reasoning or understanding from anyone there – they were firmly adamant that at the very least, in order to determine if our car in fact “qualified” for a warranty/no charge hardware repair/replacement, I had to pay Gyro Mazda $42.88. Fast forward (again) to my phone call with Mazda Canada, who, after a short discussion, very quickly noted that not only is a software update “not required” in order to verify the warranty replacement of the infotainment system hardware, the entire SSP itself (aka the issue with the touch-screen) is NOT related to software and specifically, the issue is that “The film inside the touch screen may be corroded due to moisture, which might adhere on the lens of the touch screen. This corrosion may cause the malfunction of the touch screen. This warranty extension program applies only to the repair of the center display with this concern.” I will finish with this: in my experience, Gyro Mazda Service relied on trying to confuse me with vague and inaccurate warranty program references, used false and fabricated information to try and perform unrequested service, created an “invoice” to try and justify the unrequested service, and integrated rude, “it’s your fault for not understanding the process” customer interaction techniques to actively do everything they could to create an illicit sales opportunity. In fact, they were unaware or just plain ignorant of the that fact the Mazda Canada-mandated warranty service on our vehicle should be free of charge – end of story. Horrible and arguably illegal service offerings from a team of misguided individuals with a questionable ability to properly perform their jobs. More

I had a great experience with the Gyro Mazda team. From Ryan in Sales to Anna Maria in Finance to Yano who showed me all the tricks my new car has to offer... everyone was very professional, transparent, t Ryan in Sales to Anna Maria in Finance to Yano who showed me all the tricks my new car has to offer... everyone was very professional, transparent, thorough and helpful. They made things very easy in terms of sourcing my preferred vehicle which was hard to find and in coordinating all the paperwork and license transferring etc. Would definitely recommend the Gyro Mazda team for any future car buyers! Mark D, proud new owner of a 2020 Black Mazda 3 Hatchback GS Sport with 6 Speed Manual Transmission More

From beginning to end - meaning the first day we walked in to browse till the day we picked up our new vehicle - service was hands on and awesome. in to browse till the day we picked up our new vehicle - service was hands on and awesome. More

This is my second purchase from Gyro. The experience gets better every time. Thank you Gyro Team! I will be back again for another vehicle. better every time. Thank you Gyro Team! I will be back again for another vehicle. More

Traded my CX5 with the help of Saiss. Was quite an easy process-he was knowledgeable and just cool. Didn’t feel pressured as one might sometimes expect when car shopping. Melissa who helped with delivery process-he was knowledgeable and just cool. Didn’t feel pressured as one might sometimes expect when car shopping. Melissa who helped with delivery was very helpful and personable as well. We enjoyed interacting with her. Everybody in Gyro who we encountered including Anna-Maria in the office were genuinely ready to help and wanted to provide great service. And they did! Thank you! Love our car!! More

What an overall great experience we had at gyro Mazda. Everyone I dealt with was so professional and knowledgeable. Thank you so much for everything Everyone I dealt with was so professional and knowledgeable. Thank you so much for everything More

A team that works together to make sure you are satisfied I just traded in my CX5 for another new one. The team answered all my questions. Found ways to accommodate my schedule and made sure I was happy with I just traded in my CX5 for another new one. The team answered all my questions. Found ways to accommodate my schedule and made sure I was happy with my new purchase. This is my third Mazda and I would not hesitate to recommend Gyro to friends and family. I’m looking forward to the new larger location - hopefully it will not only be bigger, but also better. A special nod to the finance officer - I cannot recall her name ( it has been a long day) who went above and beyond to make sure I got the best options - transferring warranty vs loyalty - her efforts are greatly appreciated. More

Wonderful service from my sale rep. Amazing team that made it easy to complete the sale. An all star team and what a great car! made it easy to complete the sale. An all star team and what a great car! More

Excellent staff and service. Very enjoyable experience from start to finish. Each individual representing the various departments was courteous, helpful and provided very persona Very enjoyable experience from start to finish. Each individual representing the various departments was courteous, helpful and provided very personable service. They answered all questions and provided excellent service in every way. .They treated me like a valued customer. More

Excellent service, we had never felt so comfortable. Danielle, Anna and jknow were perfectly prepared to make you feel at home. I would recommend to anyone who is going to buy their new vehicle in Gyro Danielle, Anna and jknow were perfectly prepared to make you feel at home. I would recommend to anyone who is going to buy their new vehicle in Gyro Mazda More