Gyro Mazda

Upgrading Experience at Gyro Mazda We were asked to come in to discuss a possible trade in as Gyro was in the market for CX3's with low milage (which we had). We were not currently in t We were asked to come in to discuss a possible trade in as Gyro was in the market for CX3's with low milage (which we had). We were not currently in the market for a new car but we thought we would go and see what they had to offer. Our initial meeting was with Saiss (retention manager). Given our exceptional experience when we bought the CX3 2 years ago with Danielle and Justin, we were disappointed. He insinuated that the only reason they wanted our car was because it was a "cheap" model which we were pretty offended by as these are not "cheap" cars by any standard of ours. He also didn't seem interested at all and could have cared less if we took the deal or not. His communication with us after we left was delayed due to some kind of 'email communication failure'. However after we were able to work with him to secure a new deal that we were happy with and we chose to upgrade to a new 2019 CX5. Our experience was significantly turned around when we met with Ziad (sales manager) who provided the exceptional service we were accustomed to. He tailored his discussion specifically to us, was friendly and funny; it was a pleasure working with him. He secured a pick up date that was much sooner than we expected which was exciting as well. On pick up day we met with another exceptional staff member Melissa (retention coordinator). She helped to get us acquainted with all the new features of the CX5, again tailoring the discussion around our needs. She was extremely helpful for example, she noticed that the gas tank was empty and helped get some of the dirt cleaned off the doors. She was also very warm and friendly and ensured that everything we needed was taken care of, again an absolute pleasure. After leaving the dealer we were mildly disappointed that the car was not fully detailed, quite a bit of dust on the dash and a few little scratches on the key fobs and the exterior was also not freshly washed. These were all things that were well taken care of when we purchased our first car with them. While these are very minor issues, it felt as though the attention to detail was not quite at the same standard as previous. It is for these reasons that our review is only 4 stars. Overall we would still recommend this dealer and will still consider them for future vehicle needs. More

Good Experience Melissa & Ziad were straightforward and helpful. No excessive pressure and dealt fairly. Thorough car walkthrough with Yano on my new CX-5. Car prep c Melissa & Ziad were straightforward and helpful. No excessive pressure and dealt fairly. Thorough car walkthrough with Yano on my new CX-5. Car prep crew missed a couple of spots on the exterior but no big deal. Would buy here again. More

A SATISFIED CUSTOMER I recently purchased a "new" Mazda 6; the vehicle was a 2018 demonstrator vehicle with 11,000 km. on the odometer. The salesman I dealt with, Rya I recently purchased a "new" Mazda 6; the vehicle was a 2018 demonstrator vehicle with 11,000 km. on the odometer. The salesman I dealt with, Ryan Llagas, was professional, friendly and very knowledgeable about the car. He made the entire sales experience quite relaxing, and was very thorough in his explanation of the vehicle's numerous features and systems. The business manager, Viji, was also most professional and courteous. Based upon my recent experience, I wouldn't hesitate to recommend Gyro Mazda. More

Extremely helpful and kind staff I had an extremely pleasant experience today in Gyro Mazda dealership at Laird street. Melissa, Saiss, and Financial associate were very helpful, tran I had an extremely pleasant experience today in Gyro Mazda dealership at Laird street. Melissa, Saiss, and Financial associate were very helpful, transparent and kind. They provided excelent service efficiently and willing to go an extra mile. I would highly recommend the dealership and its wonderful staff. More

first time I arrived early and was provided with quick informative and pleasant help. Was able to get a parking spot without any trouble and was able to understa I arrived early and was provided with quick informative and pleasant help. Was able to get a parking spot without any trouble and was able to understand information provided. More

Buying a car from Gyro Mazda I was thoroughly pleased with my experience buying a 2016 Mazda CX5 from Gyro Mazda. Gyro’s sales-rep, Kevin Heidary, was knowledgeable, patient and I was thoroughly pleased with my experience buying a 2016 Mazda CX5 from Gyro Mazda. Gyro’s sales-rep, Kevin Heidary, was knowledgeable, patient and professional. Viji, the finance manager, and Melissa, the retention coordinator, were also great to deal with. More

Car was in bad accident- needed new car quickly! My 2018 Mazda 3 Sport had been totalled in an accident. Our family needed a new vehicle - and quickly. Our priorities: safety, comfort, space, and My 2018 Mazda 3 Sport had been totalled in an accident. Our family needed a new vehicle - and quickly. Our priorities: safety, comfort, space, and aesthetics. We were treated, as a family, with such warmth and professionalism. It was an excellent experience - difficult after such a bad accident, but we were made to feel safe and very cared for. We love our new Mazda - picked it up on October 12th! More

Amazing First time buying a car and all I can say is that it was an amazing experience, especially with Kevin and Ziad. They are very knowledgeable. Made me f First time buying a car and all I can say is that it was an amazing experience, especially with Kevin and Ziad. They are very knowledgeable. Made me feel that I wasn’t just a sale. I highly recommend Gyro Mazda! More

Honest and helpful This was the first time I ever purchased a car, and I felt that the team at Gyro Mazda made this process very straightforward and clear. Valerie and h This was the first time I ever purchased a car, and I felt that the team at Gyro Mazda made this process very straightforward and clear. Valerie and her team made sure to answer all questions I had and even anticipated some of my questions. The process from start to finish (including setting up the financing) was seamless. I truly could not have done this without them, and I am very thankful. I also LOVE my Mazda! More

A top notch dealership The people are very professional and do not try to force you into buying anything you do not want. They are friendly and welcoming. Mazda products are The people are very professional and do not try to force you into buying anything you do not want. They are friendly and welcoming. Mazda products are reasonably priced but have a premium look and feel. More