I had a tire issue, I was told it was a manufactures defect, they wrote GMC's 1-800 number on a card and made me call GMC and never followed up to see how it went. 3 weeks later GMC did call me, by then I had bought a new tire with my own money.
They called us to pick up my wife's car, they handed her the key and the interior smelled like dog and the 2 front seats hadn't been cleaned at all. We had to wait with our 6year old and our 13 month old baby for an hour so they could finish what they said would be all taken care of at time of pick up, "don't worry" they said, "you can come pick up the car now, it's ready".
When I got her car home the voice and language was in french. Why didn't they check that? Made me wonder what they didn't check? I had to call on star on my car to have them walk me through how to change it to English. It took me an hour.
My wife's car now jumps forward while it's idle (stopped) and in drive, blows black smoke on certain accelerations and shakes.
Gus Brown Whitby:
Took my car in for an oil change and tire rotation, charged me for both, didn't do the tire rotation. Had to take it back the next oil change to have it done.
Was having the same issue as my wife with the transmission jumping at idle. I wanted to get it looked at, they asked me if the check engine light was on, (it was not), then told me it would cost me more to have them figure it out because they would have to check everything? I should mention, we both have extended warranties.
Had an appointment this weekend (Saturday) for AC,brakes and oil change. When I got there I was asked if anyone phoned me to tell me the AC tech wouldn't be in, I was never called. There's a re-call on my car (obviously not their fault) but it had to be looked at to identify the extent. They told me the body shop wasn't open and they would call me Monday to book an appointment for the re-call and re-book the AC tech, they never called I had to call at the end of the day Monday to book my appointment. They asked how many KM's were on my car because if it was over 60000, I wouldn't be eligible for a free rental while they repair the re-call.
All in all, I wish we hadn't purchased our vehicles (Terrain/Cruze) from Gus Brown, I heard good things about them, but if I could do it again, I would have went else where. I also understand these are GM products, but I bought them from Gus Brown and to me that makes them accountable.