Guelph Toyota

frustrated and fed up I do not normally write reviews but when you cannot get answers and have to make phone calls for almost a year then I think others should know. I ha I do not normally write reviews but when you cannot get answers and have to make phone calls for almost a year then I think others should know. I had a viscous coupling changed in 2009 on my 2006 rav 4. It was an expensive fix which would have cost $2000.00. It was agreed that I would pay 1/4, dealership 1/4 and Toyota Canada 1/2. Also had my muffler replaced in 2010 by an independent company. I go to Guelph Toyota in Aug of 2014 to get recalls looked after. After a number of hours I pick up my vehicle to be told that the viscous coupling and muffler were part of the recalls. I did not know that before. I said I paid for those parts to be replaced and now that are recalled? I was told that I would have to submit the bills and it would be refunded back to me. First off, on their copy it said it was warrenty work and said I did not pay for any of the repairs on the viscous. I was told that I had to go and find the original receipt and prove that I did. Well I had moved and also was dealing with sickness in the family so it was April , 2015 before I had a chance to get back there and show my proof of payment. Was told it would take a couple weeks. Months went by and I realized I had not received my reinbursment. I called in July and was told that they did not forget about it. Toyota was going through some restructuring and it would take time. After that I continued to called periodically only to be told they would look into it and call me back. That never happened. I was given more excuses. Finally in Sept., I was told that the viscous was approved but they were waiting on the muffler approval. After lots more phone calls and being told I would be called back, I was told they had both been approved and they would get a cheque out. Well....more phone calls and told they would look into it and the girl I talked to would personally call me back that day or next day. Well....no call and when I called I would told Service manager was told and said he would call me back. I called and left message couple times.....no call. I finally called again and got talking to him. Told he would have to look into it and call me back. Got call back in few days after I called and left message that I was not called back. Told something about it had been approved but the code was only good for couple days for them to use. Then I am told that I would have to start again with another dealership to get my money because they could not ask again. Well I talked to Customer service at Toronto and she told me she would look into it. Received a call back from Jenn in Toronto that it was looked after and to call Peter back to get refund. Called only to find out that only the viscous was approved this time and muffler was not because it was recall and they replaced it. Finally received a chegue 2 weeks after being told they would send a cheque. Now I have called the general manager and of course you don't get your call returned. Why is it that you buy a vehicle or pay or repairs and you have to pay for it but when someone owes you money, they forget about it and you have to go through the frustration of calls and rudeness to get any answers. Let alone the money I paid out in 2009 and 2010 and the interest that would be added on for the repairs and time to get my money back. So now I am still out $300 for something that was a recall in the first place. I am completely frustrated with this company. Why do you have to go through this hassel....In looking at reviews of Guelph Toyota, I see it it only rated 1.4 out of 5. I wonder why??????? Like I said I do not normally wirte reviews but how many people does this happen to? It is so very unprofessional to run a business this way. Barb McLaughlin More

frustrating, difficult, unhelpful. Wanted to buy a Toyota because they are good cars, but have become increasingly frustrated working with the team at this dealership. I discussed my pr Wanted to buy a Toyota because they are good cars, but have become increasingly frustrated working with the team at this dealership. I discussed my price range and desired model with the salesman Jamie and he promised to call when something became available. A week later I noticed one matching my description on the website but when I inquired about it he said it was sold. He said he had another one arriving that week that he would be in touch about, yet a week later he still had not contacted me. On further request he apologized for the delay and said he would contact me by day's end with the details. It's been nearly a week since that email and still I've heard nothing. Is this the way salesmanship works? I have to chase YOU to sell ME something? This is both unprofessional and unreasonable. More

Used Sales Team Difficult outfit to negotiate with and really do not earn the business. Although I bought new 2010 recent experience causes me not to recommend this d Difficult outfit to negotiate with and really do not earn the business. Although I bought new 2010 recent experience causes me not to recommend this dealer. More

horrible wait time Quoted car to be finished by 3, agreed to wait at the dealership. Extra work was recommended, I understood it could take longer but was never told it Quoted car to be finished by 3, agreed to wait at the dealership. Extra work was recommended, I understood it could take longer but was never told it would. By 4pm I asked how much longer, was told 10mins, by 5:18 it was finally done. I know I pay extra at a dealership for their work so I expected better service. Never expected this lack of customer service from a dealership. No one seemed to really care how much time was wasted. More

Rude sales manager Even though I always read and rely on reviews, I hardly write one myself. But I have to write this one as it was a really bad experience. Being a Toyo Even though I always read and rely on reviews, I hardly write one myself. But I have to write this one as it was a really bad experience. Being a Toyota employee and a pre determined price, I only had to choose a dealership that was good in customer service and had the vehicle in stock that I wanted to buy. I wanted to buy one from Guelph as I live in Guelph and believe in supporting local business. With a 2015 clearance event, it was hard to find the vehicle that I wanted in stock. Obliviously Guelph didn't have one in stock. Everything was ok until I said that I am going to look at other dealerships in area if they had the vehicle in stock before I pay my deposit to you guys to locate one for me. The minute I said that, Ron, the sales manager there was extremely rude and insulting. I had my family with me and my teenage daughter was shocked by looking at the behavior of this guy. I had a good experience with the sales woman(Tanya I believe) but after I met with this arrogant sales manager, I decided to take my business elsewhere. More

Service Took 6 minutes to change an appointment time because no one from service is answering the phone. Poor customer service. ??Please review this informat Took 6 minutes to change an appointment time because no one from service is answering the phone. Poor customer service. ??Please review this information with your staff. Megan finally did answer the call after being put on gold over 7 times. Very frustrating. More

great car, horrible dealership bought brand new 2014 scion frs and when we went to pick it up it looked like a used car, there was ground in dirt in the back seat, scratches all ove bought brand new 2014 scion frs and when we went to pick it up it looked like a used car, there was ground in dirt in the back seat, scratches all over the car (a couple of them right down to the sheet metal), the hood and trunk were coated in dust and dirt. buying the car was also a hassle with little to no communication between dealership, insurance company and us. when we said we didnt want the car anymore suddenly it was registered in our name without us knowing how or when that happened and no contract had been signed previous. will not be buying another car from that dealership. More

I purchased a new Camry Hybrid through Jamie Sloane in the Scion/Used Car section of Guelph Toyota. Throughout, he was friendly and went the extra distance to ensure that we were happy with the vehicle a the Scion/Used Car section of Guelph Toyota. Throughout, he was friendly and went the extra distance to ensure that we were happy with the vehicle and the purchase experience. Very knowledgable and helpful in answering technical questions about the vehicle. Also, previously purchased a used Sienna from Jamie and was equally impressed with him. More

I stay in Guelph and wanted to make a deal in my City rather than going to Brampton. But the Sales Person "Mike", didn't received me properly nor priced the car . He used www.toyota.ca to estimate the pr rather than going to Brampton. But the Sales Person "Mike", didn't received me properly nor priced the car . He used www.toyota.ca to estimate the price and says this is the final price and expects me to make an offer. If the price in www.toyota.ca is what they want to sell. then why do I want to go to dealer store ? I expect some negotiations and make the offer to complete. By his behavior, I went to Brampton store and bought the the Carolla 2014. Probably because of high sales in the Guelph Toyota Dealer, he didn't care for me. Even for service, I don't want to go their. Thanks, Venkata More

Great experience buying a previously owned car this week. Patrick, the salesperson was accommodating and helpful; the price was fair; the car was prepped beautifully; everyone was helpful in showing me the i Patrick, the salesperson was accommodating and helpful; the price was fair; the car was prepped beautifully; everyone was helpful in showing me the ins and outs of my new car; and when they discovered that the extra tires they thought were for my car turned out not to be, they gave me 4 brand new ones! Great experience. I will be sure to come back and recommend Guelph Toyota to all my friends. More