We purchased a 2017 Toyota Camry Hybrid XLE from this dealership, BRAND NEW, for over $43, 000. Further one thing, They charged me $115 to certify the same BRAND NEW car for UBER. Anyone would not be happy after obligating and purchasing a new car and pay $115 for certification. They are very friendly outside. I am not satisfied about their inner intentions are serving a customer to satisfy their needs.
They seem very nicest people you ever seen on earth. DON'T TRUST them. We had a very bad experience from them in sales and service departments. (Parts department is doing good, I think)
In sales Department: The vehicle as per listed in Toyota brochure, it must have furnished with leather seat but, as per We tested with "Cambridge Material Testing" company and found that seat material is made up of "Synthetic Polyester".
We dealt with Ron Stewart(Sales manager) and Steve McInnes (sales representative) at Guelph Toyota. These people are in my experience pathological liars, sociopaths and narcissists characters exists. Be aware, VERY TRICKY PEOPLE. if you have great experience, I am not opposing, you might be a better profitable client for them. Remember, they ring a "TEMPLE-BELL" after you signed a purchase-sale contract. you would see when you sign a contract; ask Why?
It's my experience/frustration, because even after we done a scientific material testing, they are not willing to agree the seat are not made up of leather. There is no way you get fair/open treatment from GUELPH TOYOTA.
Service Department: Two years I done my oil change my Honda Civic with them.
1) they did not topped/checked the engine coolant, then I specifically asked them to check into it, but they did not do it. Then I brought back to ask them. Their answer was, their coolant cannot be mixed with Honda coolant. Why they did not inform me? I trusted them, if my engine seized because of that, what is next?
2) I done oil change in the middle of winter for my Honda Civic. They not installed the undercover clip properly. It fell down in the middle of highway. I brought there to fix it. put Toyota clips.(they charged me too) it fell down again. They bought few clips from Honda and said because it's Honda clip only fit well. (they charged me again) That's "Horse xxxx", as per I verified with a body shop.
Parts department is doing reasonably well. Other than that; As your community member, I recommend you never walk into their lot to do a service, or purchase a new/used car. I believe they are in a systematic scammers. If you want to do, Please do by all means.
It's my opinion but, if you have different opinion, I completely respect that wholeheartedly.