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Guelph Hyundai
Guelph, ON
1,962 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,962 Reviews of Guelph Hyundai
February 01, 2015
Top notch service! Top notch service in all respects! The service team is friendly and courteous and a loaner is almost always available when I need one. And I love the Top notch service in all respects! The service team is friendly and courteous and a loaner is almost always available when I need one. And I love the new drive in service bay! Thanks guys! Raven Rowanchilde Urban Primitive Inc. More
by Rowanchilde
Employees Worked With
Allan Giles, John McLuhan
January 31, 2015
Service - Oil change As always we were welcomed by John and our service was carried out on time and efficiently. Another satisfactory visit to the dealership. Coffee was As always we were welcomed by John and our service was carried out on time and efficiently. Another satisfactory visit to the dealership. Coffee was good too! More
by Hassett
January 31, 2015
first service at the new location Thanks to the team for being there when I arrived early! Taking care if getting me organized and ready for my ride! Although I didn't need the shuttle Thanks to the team for being there when I arrived early! Taking care if getting me organized and ready for my ride! Although I didn't need the shuttle or a coffee I did get to have a look around the building! Very nice! Service closes early on Fridays but the guys were still there when I arrived from Waterloo, but they were still happy to close out the invoice and get me on my way! Thanks for always smiling :) More
by Jujina
January 31, 2015
Oil change I took my car in for an oil change and I was greeted with a friendly face but after waiting for an hour and twenty four minutes I was not feeling so f I took my car in for an oil change and I was greeted with a friendly face but after waiting for an hour and twenty four minutes I was not feeling so friendly. I was totally disappointed in the amount of time that I spent at your facility. I understood the reason for the delay, short 2 people, but if I had been informed when I arrived there would be a delay, I wouldn't have been upset. I had made arrangements to be somewhere else at 2 fully expecting there wouldn't be a problem. My other issue, and this is going to sound petty, my seat had been completely changed, all positions had been moved. The lumbar support, the height and the position...position I see but nothing else. More
by Dusty
January 28, 2015
Poor Communications from the Get-Go A Guelph Hyundai rep phoned me on December 17 to take our 2013 Accent in for "Service 3" maintenance to brakes along with a fuel injector flush, inte A Guelph Hyundai rep phoned me on December 17 to take our 2013 Accent in for "Service 3" maintenance to brakes along with a fuel injector flush, internal port cleaning and cabin air filter replacement. I booked an appointment for December 22 at 10am on the condition I would be able to pick it up by 1pm. This was fine with the rep so I booked the car to have a rustcheck done at another location at 4pm. That work also had to be done prior to leaving early on December 23 for Christmas in Cobourg. Upon arrival at 10am, I was greeted nicely by Jason Weeks who told me the repairs would not be done until 3pm. I was not happy about this but told Jason about my other appointment and to call me if the work was done prior to that time. 3pm came and went so I called Jason at 3:10pm. He told me our Accent wouldn't be ready until 5pm since a mechanic had called in sick or had to leave because of sickness (I can't recall which it was) . Due to my 4pm appointment, he gave me two options: let them finish the job since the car was in pieces (which he preferred) or they could put the car back together (without finishing the job) and I could bring it back after Christmas. To save him and his mechanic valuable time, I cancelled the rust check appointment and re-booked it for 10:30 the next morning -- the only time available. The car was finally ready for pickup at Guelph Hyundai at 5:15pm. Since my decision to re-book my rust check appointment saved Guelph Hyundai several man-hours but cut into our Christmas holidays, I was expecting a big reduction in the cost of repairs on top of the discount coupons I had. Instead, Jason gave me about $30 off the $530 invoice -- he said questions would be asked by management if he gave more. I was also surprised that the invoice indicated that the promised time of repair was 5:30 -- not the 1pm time that had been given to me on the phone back on December 17. Was this to make it look like the job was done to the satisfaction of management? This bothered me all night so I took more of my valuable time the next day to discuss the matter with Dan Wightman, Fixed Operations Manager. He was professional and acknowledged the breakdown in communication -- he was aware of the problem with the mechanic. I asked for a more substantial discount for the very late repairs but all he would give me was a free lube, oil, filter and 19 point inspection on my next visit - a value of about $50. He also said he might discount an alignment job which he said we need. I have other issues with the work done - and whether it needed to be done. Not being an expert, I had taken the car to other mechanics who said there was no problem with the brakes and an oil change had been done in September at 3,560 km -- John McLuhan (Guelph Hyundai Service Advisor) had told me at the time that the new cars can go 6,000 km without a need for an oil change. But Mr. Wightman disagreed with that. So who to believe? I do think Guelph Hyundai staff are friendly but at the end of the day must improve their communications with their customers (i.e. keep them informed) and provide a fair discount when repairs are not done by the time promised. I would also recommend that customers be shown the suggested repairs before they are done and see the difference after they are completed. Photos would also suffice. I have marked NO to recommending this service centre but would change this to YES if the above recommendations are implemented. Sincerely, MC More
by MC
Employees Worked With
Jason Weeks
January 27, 2015
Great service I recently experienced my first visit to the new Guelph Hyundai. Very impressive across the board from staff to sevice all very professional. Great I recently experienced my first visit to the new Guelph Hyundai. Very impressive across the board from staff to sevice all very professional. Great new facility definetly gave back to the customers. My thanks for a job well done. John in service was his usual outgoing and professional self. Looking forward to my next service. K Best More
by KB
Employees Worked With
John McLuhan
January 27, 2015
Recent Purchase I recently purchased my first Hyundai and was extremely pleased with the professionalism and friendly service from the Sales Associate. The friendly I recently purchased my first Hyundai and was extremely pleased with the professionalism and friendly service from the Sales Associate. The friendly atmosphere in the dealership from all staff was exceptional. The day I picked up my new car, the Sales Associate took the time to explain all the features and help set up the phone system. I would highly recommend not only the Sales Associate but the Guelph Hyundai Dealership for their service and sales. More
by Susan
Employees Worked With
Rhys Evans, Adrian Piattelli
January 24, 2015
oil change The service I received was quick and the new showroom is very impressive. I was greeted quickly and in and out with friendly service. This was my firs The service I received was quick and the new showroom is very impressive. I was greeted quickly and in and out with friendly service. This was my first visit to the new showroom since purchasing my vehicle and I was quite impressed. Very nice! Thank You! More
by Robin Ridler
January 22, 2015
3 yr service I've been dealing with Guelph Hyundai for 3 yrs and have always had good and friendly service. My questions get answers, and the work gets done quickl I've been dealing with Guelph Hyundai for 3 yrs and have always had good and friendly service. My questions get answers, and the work gets done quickly. More
by mathomas4
January 22, 2015
Oil Change and Tire Rotation I've been taking my 2013 Sonata to this dealership since the first oil change. Everyone is very friendly and professional. This was not the dealershi I've been taking my 2013 Sonata to this dealership since the first oil change. Everyone is very friendly and professional. This was not the dealership I purchased my new car from, which wasn't the greatest experience. I'm so glad I take my car to Guelph Hyundai for service. The dealership I purchased my car from sure could learn alot from Guelph Hyundai. I would recommend this dealership to anyone who owns or wants to own a Hyundai. More
by DeCaireC&T
