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Guelph Hyundai
Guelph, ON
1,786 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,786 Reviews of Guelph Hyundai
July 16, 2014
Efficient My lube oil and filter didn't take much longer than a quick lube service centre and I trust my Hyundai dealer a lot more. My lube oil and filter didn't take much longer than a quick lube service centre and I trust my Hyundai dealer a lot more. More
by Wuzzy
Employees Worked With
John McLuhan
July 10, 2014
Great Customer Service I'm always impressed with the professionalism of the service department at this dealership. They are friendly, fast and very good at managing expecta I'm always impressed with the professionalism of the service department at this dealership. They are friendly, fast and very good at managing expectations regarding time for completion. Historically I've not used the dealership for service but Guelph Hyundai keeps me coming back. More
by Pooker
Employees Worked With
John McLuhan
July 07, 2014
$50 for an oil change, but $60 to replace 2 $1.00 lights? As usual, this dealership tried to gouge me again. They wanted $60 just to replace 2 running lights that are worth about $1 a piece, The service mana As usual, this dealership tried to gouge me again. They wanted $60 just to replace 2 running lights that are worth about $1 a piece, The service manager refused to show me which lights were burned out, telling me that I could figure out for myself, when refused their bloated service charge. The whole service was only $50, including oil, filter, etc. One time it was $80 for a $20 cabin air filter. They also wanted $650 to replace rear brake pads and rotors that wore out in only 35k. I had quality name brand parts installed for $250. It is obvious that the service manager and mechanic seek to greatly pad their salaries with big commissions for any service they can sell you. When I complained about the $80 filter(which they didn't quote before they installed it), I was told I was lucky I wasn't charged $150. These idiots show no real understanding of customer service, and politeness. The dealership pushed me into paying $300 for a coupon book that offers some minor discounts and a couple free car cleanings. When I used a coupon for a free injector cleaner, I got a call telling me I needed to spend $50 on in-house injector cleaning. Every time I ask about getting the free car cleaning, I get stalled by the service managers telling me that they are booking that a month in advance, but then never offered to book the cleaning. It is apparent that the dealership oversold this service, but is unwilling to hire the staff to do the work in a timely manner, so they try to discourage the customer from redeeming them. Every time I leave this dealership in a very foul mood. I will never buy another Hyundai, as long as I live in Guelph, because I don't want have to travel out of town for every simple service. Guelph Hyundai is a short-sighted company that doesn't realize that milking their customers doesn't encourage repeat business. More
by brendell
Employees Worked With
John McLuhan
July 03, 2014
Recall I received a notice in the mail in reference to an airbag recall. I called them up to check it out plus get an oil change. It took shorter than I wa I received a notice in the mail in reference to an airbag recall. I called them up to check it out plus get an oil change. It took shorter than I was expecting, that's a huge bonus in my books. More
by IndigoBlue08
June 30, 2014
Extended Warranty I bought Hyundai extended warranty from Rhys. I was explained of benefits and coverage. Limitations too. Very satisfied by the service offered. Thank I bought Hyundai extended warranty from Rhys. I was explained of benefits and coverage. Limitations too. Very satisfied by the service offered. Thank you very much More
by sureshnaik
Employees Worked With
Rhys Evans
June 23, 2014
Exceptional, friendly service At Guelph Hyundai, the service department was welcoming and very helpful! The waiting room was clean and quiet and stocked with everything you need wh At Guelph Hyundai, the service department was welcoming and very helpful! The waiting room was clean and quiet and stocked with everything you need while waiting for the service to be done. Dan was very friendly and explained everything. Great service! More
by jhaelzle
June 23, 2014
good customer service Good service once again . Quote for work being done was exact cost of final bill. Work was completed in the time frame stated. Happy with the serv Good service once again . Quote for work being done was exact cost of final bill. Work was completed in the time frame stated. Happy with the service. More
by lstintx
June 20, 2014
Recall service - on New Hyundai Tucson The sevice was done efficiently and on time. Since we were due for the first scheduled maintenance on the vehicle, it was done at the same time. T The sevice was done efficiently and on time. Since we were due for the first scheduled maintenance on the vehicle, it was done at the same time. The only concern I would have is that the invoices are not user friendly. Other than the recall service done for the airbag and the oil change, it was hard to determine what other service was done. We had to call back the service dept and verify if the scheduled maintenance was done. There is alot of technical jargon, which i am sure you require, but it is not meaningful to the customer. I hope you will consider including plain language. Thanks. More
by bocktucson
Employees Worked With
Do not remember
June 18, 2014
Transparency They share and show present condition, advise nicely , make you aware and treat very well.Parts / sale guys are helpful even if you need anything . They share and show present condition, advise nicely , make you aware and treat very well.Parts / sale guys are helpful even if you need anything . More
by anilmishra
Employees Worked With
Dan
June 17, 2014
Great Service! They were fantastic! I needed a car ASAP, and they delivered! From start to finish the service was fast and super helpful! Thanks to everyone for your They were fantastic! I needed a car ASAP, and they delivered! From start to finish the service was fast and super helpful! Thanks to everyone for your help! More
by AshleyCross
