Guelph Hyundai

Good Service, good special price, problems with alignment Used a special coupon. Good price. Good inspection of the vehicle and got the usual over maintenance remarks on the report. Had the four wheel alignme Used a special coupon. Good price. Good inspection of the vehicle and got the usual over maintenance remarks on the report. Had the four wheel alignment and no report on the alignment. Servicing said the machine was not working properly, and they could not give me a print out. If the machine was no working properly how can I trust the alignment, not to mention this is not good service. More

Excellent service Great service when my car's 'check engine' light came on. Helpful advice and next-day appointment. The shuttle service was quick and worked around my Great service when my car's 'check engine' light came on. Helpful advice and next-day appointment. The shuttle service was quick and worked around my schedule. Thank you! Thank you. More

Scott Shafer-Hyundai Guelph After a couple of months bouncing around Guelph looking at Nissan, Toyota, Honda, Ford and Hyundai products finally settled on Hyundai and Toyota. Ha After a couple of months bouncing around Guelph looking at Nissan, Toyota, Honda, Ford and Hyundai products finally settled on Hyundai and Toyota. Had been with Toyota for 17yrs but the product., price and the professionalism of Scott Shafer won me and my wife over and we purchased our Elantra GL_GLS on Nov. 6 2015. Very satisfied with our first drive and Scott made the whole purchase process stress free and understandable. Highly recommend him and the "support" staff. More

2016 Tucson This is the 4th Hyundai we bought from this dealership in the past 11 years and Scott Shafer has always been a pleasure to deal with. Guelph Hyundai h This is the 4th Hyundai we bought from this dealership in the past 11 years and Scott Shafer has always been a pleasure to deal with. Guelph Hyundai has earned my loyalty and in turn they have always treated us well. In a few weeks, number 5 will be purchased here too. More

132000 km service Because I was having my snows put on next week i did not need the tire balance that is part of the service 2. Donny told me then that all I( needed w Because I was having my snows put on next week i did not need the tire balance that is part of the service 2. Donny told me then that all I( needed was a oil; change and no mention of what else I would be missing, if anything, from the typical 132000 km service. Then at the end of the service he mentioned two things that will be necessary for proper maintenance of the car. But nothing was put in writing or attached to the bill as has happened in the past. Was this just an oversight or do I take the car to another dealer to determine the necessary repairs? More

terrible experience Have dealt with many dealerships over the years, never have I had such an awful experience as I did with the Guelph Hyundai. I went in to purchase a Have dealt with many dealerships over the years, never have I had such an awful experience as I did with the Guelph Hyundai. I went in to purchase a car I had my eye on, the salesman was extremely pushy and was pressuring me to purchase add ons when I clearly said several times I was not interested. When I finally got my point across that would not be buying add ons or extended warranty they sold me the car at a price that worked with my budget. When I picked the car up they added payment insurance to my purchase... which I did not agree to. I told them to remove it and they said it couldn't be removed and I couldn't take my car until I signed off. I was angry and upset as I felt so taken advantage of, they finally agreed that if I signed off then they would fill some paper work out later and cancel the additional insurance. I signed and drove off, half way home I noticed my gas light on! The salesman promised to fill the tank and clearly did not. I called the next day and explained that my tank was basically empty and the salesmen said their policy is that they are required to fill $30 minimum in the tank and that is what he did, so for a 45L tank (which costs $40 to fill) to be empty I called him on it. He refused to return my calls. I emailed the president of the dealership and he was very disgusted in the service and had his manager call me. The manager spent his time making excuses for his staff and that I went too far by going to the president. They said they would send me a gas card to make up for it, I never did receive it. Later that week I received paper work to cancel the payment insurance, I signed and sent them back. The finance agent at the dealership assured me he would submit the forms ASAP. I have sent email after email wanting confirmation that this has been done...with no reply. I finally called a different staff member who gave me the direct contact for the insurance company, to find out that the dealership never did submit my cancellation. I am soooo disgusted with this dealership and the poor service. I feel it necessary to advise anyone looking to purchase a hyundai not to purchase from guelph. More

Scott Shafer Scott just sold me my second Elantra. He is easy to deal with and makes car buying enjoyable. He listens to your wishes and is very helpful. I will re Scott just sold me my second Elantra. He is easy to deal with and makes car buying enjoyable. He listens to your wishes and is very helpful. I will recommend Scott to my friends. More

Bend over time for service Arrived for my scheduled appointed for an oil change and tire rotation which I was told would take 45 minutes. 1/2 hour later was told i needed a cabi Arrived for my scheduled appointed for an oil change and tire rotation which I was told would take 45 minutes. 1/2 hour later was told i needed a cabin filter, fuel injector service and 4 wheel alignment. Can't believe that with low mileage and no uneven wear it is required but told them to do it. was told would be an hour. 2 1/2 hours later was told it was almost finished. I read over my invoice when I got home and the injector service is a Wynn's system chemical flush. $130 labour & $59.99 parts. When I got in my vehicle there was a full can of Wynn's Power Charge ( which after googling is for injector cleaning) I guess the $130 labour was supposed to come to me to pour in. Have been trying to speak to a service manager but no one will return calls. I guess this is how they can afford the new building, will definitely look for somewhere else to have my servicing done and a different manufacturer when i need my next vehicle. If the additive was to be put in for less than a tank why was it not added as I only had 1/4 tank, poor excuses for poor service. More

Replace rear brakes Tyler Moyes is an excellent Representative, he sold us a Hyundai Hybrid Sonata & Tuscon Santa Fe, when our SUV required new rear brakes he looked a Tyler Moyes is an excellent Representative, he sold us a Hyundai Hybrid Sonata & Tuscon Santa Fe, when our SUV required new rear brakes he looked after this problem right away. Enjoy going into the dealership even if it is for a coffee. Ed davis More

Fast, efficient, friendly and clean Had an appointment to maintain my vehicle. They were on time, efficient and friendly with the check in process. Everything from the garage bay to t Had an appointment to maintain my vehicle. They were on time, efficient and friendly with the check in process. Everything from the garage bay to the guest waiting room was very clean. I was also made to feel very welcome by all staff. Unfortunately, the guest WiFi was not working properly when I had some work to do. Ramsey and another staff person were very attentive and concerned about getting it up and running. However, it gave me an excuse to watch sports on the big screen. As well, had a nice coffee. The maintenance service took no more than 30 minutes, so that was great! Will go back again. More