Guelph Hyundai

Poor communication and time management - never called to say my parts were in. They were more concerned about my survey being completed than my car. - said it would take 2 hrs for work t - never called to say my parts were in. They were more concerned about my survey being completed than my car. - said it would take 2 hrs for work to be done. so I booked it for 11 am therefore would be done before 3 pm and it wasn't ( it was 2pm and they hadn't even started) -I was offered a courtesy car but they failed to mention that you needed a credit card and be 25. With the bad communication between departments and the horrible time management I won't come back and I won't be coming here for oil changes either. My next car will be a Honda. More

First ever car purchase In 2011 I bought my very first car (2012 Accent), brand new, from this dealership. I had 2 recurring issues with this car... The first issue involv In 2011 I bought my very first car (2012 Accent), brand new, from this dealership. I had 2 recurring issues with this car... The first issue involved the engine light, which came on constantly for no apparent reason. I brought the car in several times with this same problem. Each time, they reset the light to turn it off. The last time, they changed my knock sensor in case it was malfunctioning and making the light come on. This didn't solve the problem. The next time I went back in again with this problem (my warranty had JUST expired) they suggested an expensive service that would solve it. So of course, the impression I get is that they wanted to put off this service until I was outside of warranty. The next issue I had was a lot more serious. My gas pedal started to stick. It was very bad - to the point where I actually had to drive with both feet so that I could pull the gas pedal up with my right toe and fight acceleration by breaking with my left foot. This made it very difficult to drive because at a stop light, I had to be careful to pull the pedal up before letting go of the brake so that I didn't ram into the car in front of me. When driving, releasing the gas pedal did not slow the speed. Actually, it often accelerated. I could drive down a stretch of highway without my foot touching the pedal and not lose speed. When I parked the car, the gas would rev out of control. This was really scary to deal with, especially since I commute to Toronto. When I brought the car in with this problem, all they did was lubricate it, which worked for about a week. I've heard of these cars having this problem, but mine is one of the first because I have a lot of mileage on it. But again, they didn't want to give me a serious fix until I was outside of warranty. I think it's one of those situations where they will wait for someone to get killed before recalling the vehicle. The customer service at this location was average. I often felt as though they didn't care to deal with me or explain things in any detail (I'm a female in my 20s and they probably assumed I don't know anything anyways). I wish I had been more aggressive in asking for these issues to be dealt with properly before my warranty ran out. Overall, my first car purchase was an extremely disappointing experience. More

Oil change I took my car in for an oil change and I was greeted with a friendly face but after waiting for an hour and twenty four minutes I was not feeling so f I took my car in for an oil change and I was greeted with a friendly face but after waiting for an hour and twenty four minutes I was not feeling so friendly. I was totally disappointed in the amount of time that I spent at your facility. I understood the reason for the delay, short 2 people, but if I had been informed when I arrived there would be a delay, I wouldn't have been upset. I had made arrangements to be somewhere else at 2 fully expecting there wouldn't be a problem. My other issue, and this is going to sound petty, my seat had been completely changed, all positions had been moved. The lumbar support, the height and the position...position I see but nothing else. More