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Guelph Hyundai
Guelph, ON
1,783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,783 Reviews of Guelph Hyundai
November 27, 2015
Fantastic experience :-) Came in recently for a block heater install, and to have a second key cut for my Tucson. The items arrived quickly after being ordered, and the servic Came in recently for a block heater install, and to have a second key cut for my Tucson. The items arrived quickly after being ordered, and the service appointment went smoothly with friendly, quick service. An all around pleasure! More
by Christa
Employees Worked With
Justen Bagchus
November 26, 2015
Best dealership service center that I have ever delt with Brought my Sonata Hybrid in for yet another oil change & to get the winter shoes put on. I put a lot of mileage on the car & have been in often for th Brought my Sonata Hybrid in for yet another oil change & to get the winter shoes put on. I put a lot of mileage on the car & have been in often for the standard maintenance. Always get great service & friendly greetings from everyone in the dealership. I have had many cars in my life & Guelph Hyundai has given me the best feeling and service of any dealership I have dealt with in the past. More
by Seth
Employees Worked With
Justen Bagchus
November 24, 2015
Professional and thorough. Our experience at Guelph Hyundai was amazing! Staff were friendly,professional and informative. We did not feel rushed or pressured into making a deal Our experience at Guelph Hyundai was amazing! Staff were friendly,professional and informative. We did not feel rushed or pressured into making a deal. Ultimately we purchased a car that met all our needs. Thank you for making the process of buying a car such a pleasant one! More
by canoe
Employees Worked With
Scott Shafer
November 24, 2015
Okay service. Still having growing pains, I think If you're just looking to maintain your car, the dealership delivers. I've never had an issue with my car between tune-ups, do if that's all you care If you're just looking to maintain your car, the dealership delivers. I've never had an issue with my car between tune-ups, do if that's all you care about then I'd recommend. No major issues, here... HOWEVER the past two visits (since the dealership has grown), I've been disappointed with the customer service and communication. The first visit I attended, I was charged for items I never asked for -nor did they communicate to me why I was receiving this item (I was billed for $15.00 for a promotional item I didn't want or ask for, that was placed in my car - didn't notice it until I got home). This most recent tune up, the staff seemed less-than eager to help me, and the routine service was painfully slow (about a 2.5 hour wait, for an hour service.) It took about 2 hours into the appointment for a staff member to apologize, and while he was very kind and apologetic, I was in definitely tired of waiting! I understand things can get busy, but in the future more communication would be helpful. My family and I have only one car, and we have to plan around it - knowing earlier that service was running behind would have been helpful... In the past (prior to the dealership move), I've been thrilled with the service at Hyundai. For now, I'll chock it up to more growing pains or a bad day - Hopefully the third time will be the charm... More
by usernamece
Employees Worked With
Uncertain of name.
November 23, 2015
Great service, friendly people I always receive great service from this location, and the staff are really friendly too! I will recommend Guelph Hyundai to my family and friends. I always receive great service from this location, and the staff are really friendly too! I will recommend Guelph Hyundai to my family and friends. More
by Matt10
Employees Worked With
John McLuhan
November 22, 2015
Great Service Timely reminders for service. Always greated by friendly and knowledgeable staff. Quick service and comfortable client waiting area. I will get my nex Timely reminders for service. Always greated by friendly and knowledgeable staff. Quick service and comfortable client waiting area. I will get my next vehicle here. More
by Suz
Employees Worked With
Cie D'Earmo, John McLuhan
November 19, 2015
courteous and comfortable Everything was looked at on my Sonata that I wanted them to and nothing more. While I waited, I had a delicious Vanilla Bean Latte, a snack and surfe Everything was looked at on my Sonata that I wanted them to and nothing more. While I waited, I had a delicious Vanilla Bean Latte, a snack and surfed the web on my iPad or on the iMac that were available to the customers. While I waited, I also test drove a new Santa Fe. There was no push to sell me more or high pressure to buy a new vehicle. I'd highly recommend anyone purchase your next new vehicle from Guelph Hyundai. More
by Eric55
Employees Worked With
Cheryl in sales., John McLuhan, Sheryle Machado
November 18, 2015
Winter tire change Went in for winter tire change & have them check my wiper blades for winter. Tires done and was told my blades were still good. They are great for ch Went in for winter tire change & have them check my wiper blades for winter. Tires done and was told my blades were still good. They are great for checking and not necessarily changing just because you ask. I have always had a great experience with them. More
by Louise
Employees Worked With
Justen Bagchus
November 18, 2015
Service on 10 yr old Sonata Justin was engaging, easy to talk to and inspired confidence. I had to figure out, though, the most economical way to get inspections done, that is, b Justin was engaging, easy to talk to and inspired confidence. I had to figure out, though, the most economical way to get inspections done, that is, by getting an oil change at the same time. More
by Bob
Employees Worked With
Justin
November 16, 2015
Almost Perfect Derek is amazing. If you need immediate assistance or seeking a reliable Hyundai representative, ask for Derek. Just top notch. However, this Hyundai Derek is amazing. If you need immediate assistance or seeking a reliable Hyundai representative, ask for Derek. Just top notch. However, this Hyundai center is almost perfect. Their Service center isn't the greatest. I would say complete opposite of Derek's customer service skills. I always try to stick with the dealership to complete my servicing as they know my vehicle the best, but my most recent and all 3 experiences has started to raise some questions on whether I want to take my vehicle elsewhere. Keep up the great work Derek, and servicing, try to pick up your slack. More
by ATilo
Employees Worked With
Derek Dawkins
