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Guelph Hyundai

Guelph, ON

4.5
2,011 Reviews

765 Woodlawn Rd. W

Guelph, ON

N1K 1E9

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2,011 Reviews of Guelph Hyundai

December 21, 2017

Love my new Hyundai Elantra! Upgraded from a 2009 to 2017 Elantra, it’s a great vehicle. Thanks to Scott for your patience and help, I love my new car! More

by KH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Shafer, Tamara Dietrich
Jan 04, 2018 -

Guelph Hyundai responded

Thank you for the great review. We are so happy that you LOVE your new car. The new Elantra is second to none. Scotty and Tamara are always great to deal with. Thank you again for your business and we look forward to seeing you again soon.

December 19, 2017

Service Sylvia in Service is very helpful and diligent in finding solutions to problems. She knows the meaning of customer service and is highly effective More

by Kathie121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia Richardson
Jan 04, 2018 -

Guelph Hyundai responded

Hi Kathie. Thank you for your review. Sylvia is one of greatest assets in the service department. We are happy that she looked after all of your needs. Please let us know what we can do to be even better. As you know, we are always looking for that 5 star rating. Thanks again, and we look forward to seeing you again soon.

December 18, 2017

fair negotiations it was a fair deal for both sides and Blake had patience throughout the negotiations. It took sometime before conclusions were made as some few things More

by Kwasi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Donaldson
Jan 04, 2018 -

Guelph Hyundai responded

Hi Kwasi. Thank you for your kind words and thoughtful advice. We always attempt to operate in a fully transparent manner. All of the paperwork at Guelph Hyundai is always available to you. Our finance managers are second to none. I am very happy to hear that they were able to accomplish something for you, when the other dealers could not. Thanks again and we look forward to seeing you again soon.

December 16, 2017

2015 Sante Fe I had a great experience dealing with Scott Shafer. He took the time to go over all the features and there are a lot. Everything went so smooth I am s More

by Brian
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Scott Shafer, Tamara Dietrich
Jan 04, 2018 -

Guelph Hyundai responded

Hi brian. Thanks for the great review. All of Scotty's customers love working with him. We look forward to seeing you soon.

December 14, 2017

Great sales experience Wonderful help from a most efficient friendly and overall professional team. They turned a daunting task into a very exciting experience. Special than More

by Cats53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Annou, James Hammond
Jan 04, 2018 -

Guelph Hyundai responded

Hi. Thanks for the great review. Malik is certainly one of our finest sales people. He continually impresses his customers. James, is one of the best. Thanks again for your business and we look forward to seeing you again soon.

December 12, 2017

Bait and switch They falls advetise inventories, I called to confirm availability and was assured the vehicle was available, two hours later they tried to pull the “b More

by MikeD
Recommend Dealer
No
Employees Worked With
Alex Gulino
Jan 04, 2018 -

Guelph Hyundai responded

Hi Mike. I apologize that your experience dealing with us was so negative. The day that you arrived, that car had been sent out to the auction. Upon your sales person's request, I was able to get the car back here the following day. In fact it remained on my retail lot for another week and a half after that until it actually was finally sold. We certainly did not, nor would we ever resort to anything like a BAIT AND SWITCH, or any other unethical business practices like that. In terms of your comment about us giggling, I am not sure what you are referring to. I, as the General Sales Manager would certainly never take a customer's negative experience lightly. As I said, upon learning of your desire to view the vehicle, I made arrangements to have it returned to the lot. I advised the salesperson to stay in contact with you, but I was informed that you specifically requested that we not contact you after your initial visit. It was a very unfortunate string of events that led to our disappointment. There was a lack of communication regarding your scheduled appointment, and that the car was set for shipment to the auction. We have since initiated a process where salespeople are advised of any plans to relocate vehicles before any shipping actually occurs. Please let me know if there is anything else that we can do to be of service to you.

December 06, 2017

Service and value Malik put us in the exact car we wanted at a reasonable price. Next time I’m in the market for a Hyundai he's the one I’m going to call! More

by Steve Lavender
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamara Dietrich, Malik Annou, Dilan Graham
Jan 04, 2018 -

Guelph Hyundai responded

Hi Steve. Thank you for the great review. Malik is one of our best sales people and is worthy of your praise. It was a great pleasure working with you. Dilan and Tamara continue to offer top notch customer service. Thanks again for your business and we look forward to seeing you again soon.

December 04, 2017

Guelph Hyundai..... customer focused This is the second time we have bought a vehicle from Guelph Hyundai and I doubt it will be our last. Scott Schafer is a pro and was very helpful as w More

by Archie61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Shafer
Dec 06, 2017 -

Guelph Hyundai responded

Thank you for your kind words and thank you for the great review. Scottie always has fun with his customers and we look forward to having you come back anytime.

December 03, 2017

Great people to do business with. Enjoyed my purchase experience. Being able to take cars home for my wife to see and drive and even keep overnight was a big deal to me. First time in More

by Silver Fox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All employees that I met (and must admit I forgot names of receptionist and parts department ladies) where very pleasant. , John Schoeck, Tamara Dietrich, Malik Annou, Dilan Graham
Jan 04, 2018 -

Guelph Hyundai responded

Thank you for all of your kind words. We are so happy that your experience dealing with us was such a great experience. Letting customers take the perfect car home for an extended period is a special offer that we have as we continue to separate ourselves from our competition. We always want to make things as easy as possible to do business with Guelph Hyundai. Thanks again and we look forward to seeing you again soon.

December 02, 2017

Professional and Friendly Scott was great. Got me the car that was right for me without trying to up sell me into something that wasn't. Went over all of the details. Thank More

by ChefZed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Shafer, John Schoeck
Jan 04, 2018 -

Guelph Hyundai responded

Thank you for the great review. It is always great to hear how everybody loves working with Scotty. We are happy to hear that you are ;loving your new car. We look forward to seeing you again soon.

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