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Guelph Hyundai
Guelph, ON
1,783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,783 Reviews of Guelph Hyundai
May 18, 2016
Disappointed with service I was told in February 2016 that I did not require brake work and that the front brakes still had 6 mm. Three months later, I am told that I only have I was told in February 2016 that I did not require brake work and that the front brakes still had 6 mm. Three months later, I am told that I only have 3 mm and I need brake work now since they are in the "red" zone and need replacing. Obviously the mechanics are not being supervised properly given that they don't seem to be able to measure properly. How can you trust anything the service department says. At the end of the day, I was told that I should get the brake work done soon and that it would cost over $500 for the front brake work. Seems a little excessive. I guess the biggest issue I have is that I was given incorrect information and during my most recent visit, the service staff never really seemed to care and rather than owning up to the mistake simply blamed others within the organization . Needless to say, I am not getting the brake work done at Hyundai and I not likely return to this dealership again. That is how disappointed I am. I need to have work done at a shop that I can trust and Guelph Hyundai does meet that requirement. The deterioration of service started with the departure of the former service manager Dan. Since then, it has been a revolving door of inexperienced personnel. More
by disappointed in Guelph
Employees Worked With
The biggest issue is with the mechanics how I did not have the opportunity to discuss the situation with. , Jenni Chandler
May 17, 2016
Great service all round. My wife and I purchased a new Tucson GLS at Guelph Hyundai in 2015. The experience was so good that we came back a few months later and bought a Elant My wife and I purchased a new Tucson GLS at Guelph Hyundai in 2015. The experience was so good that we came back a few months later and bought a Elantra GT GLS too, nothing like some dealerships I’ve experienced in the past. Since then we’ve been back for scheduled maintenance, and a windshield emergency, and each time the service and support from the whole team has been exceptional. I thoroughly recommend a visit to Guelph Hyundai if you are in the market for a car, even if you’re just kicking the tires. I’ll be heading back there when the time comes. More
by Cityzen64
Employees Worked With
Derek Dawkins, Donny Lachance, Justen Bagchus, Jenni Chandler, Gary Walton
May 16, 2016
Honest & Great Service - We came to Guelph Hyundai due to a poor experience at the Dixie401 location. The service from Tyler and Tamara was exceptional. The Hyundai experien We came to Guelph Hyundai due to a poor experience at the Dixie401 location. The service from Tyler and Tamara was exceptional. The Hyundai experience in Guelph was much more about the relationship rather than a transaction. My wife and I are thrilled with the service experience and look forward to returning for our vehicle service/maintenance. Tyler, thank you for your assistance from the beginning. You allowed us to forget about our experience at the previous location and look forward to owning a Hyundai! More
by BusinessExec1
Employees Worked With
Tyler Moyes, Tamara Dietrich
May 15, 2016
First time buying a new car. This was the first time I had ever bought a new car. I was in a bad situation as my old/used car had broken down and I was desperately in need of a wo This was the first time I had ever bought a new car. I was in a bad situation as my old/used car had broken down and I was desperately in need of a working car. I was recommended to come to Guelph Hyundai by Laura P. Scott was able to meet my needs in regards to affordability, while ensuring that I would be taken care of in terms of warranty. He was very friendly and made the experience very easy and not stressful. John was very good in explaining the financial side of things. Was very informative about the extended warranty program, which I opted to have, and I think it was the best decision I made. Overall, this location was extremely friendly and not pushy like many other car dealerships. I'm very happy with my new Hyundai Elantra GT, and look forward to future dealings with Guelph Hyundai. More
by Vkeir20
Employees Worked With
Laura Prokopowicz , Scott Shafer, John Schoeck
May 09, 2016
Coffee Bean Elantra The first thing Scott Shafer said to me when I met him was that I had to write a great review for him at the end! Just kidding, that might have been The first thing Scott Shafer said to me when I met him was that I had to write a great review for him at the end! Just kidding, that might have been the second item. I had a great experience and enjoyed working with Scott. He is very friendly, enthusiastic and knowledgeable. More
by Brenda
Employees Worked With
Scott Shafer, Rhys Evans
May 07, 2016
First Car Just purchased my first car, (Hyundai Elantra) and the guys at Guelph Hyundai made the whole experience better. They were exceptionally friendly, knew Just purchased my first car, (Hyundai Elantra) and the guys at Guelph Hyundai made the whole experience better. They were exceptionally friendly, knew what they selling, got me through the process very smoothly and got me a great deal. Thank you to the team and especially Scott Shafer, who sold me the car, I love love love my new car. More
by HopeM
Employees Worked With
Scott Shafer, Rhys Evans, John Schoeck
May 04, 2016
Great as Always! The service team is consistently first rate. Every time I take in my Elantra, I receive prompt, courteous, professional, and effective service. This l The service team is consistently first rate. Every time I take in my Elantra, I receive prompt, courteous, professional, and effective service. This last visit was no exception. More
by IanNC
Employees Worked With
Justen Bagchus
April 30, 2016
Very courteous , prompt assistance The staff we dealt with were very friendly, courteous and knowledgeable about their products. They went out of their way to help negotiate a deal acce The staff we dealt with were very friendly, courteous and knowledgeable about their products. They went out of their way to help negotiate a deal acceptable to us and them. More
by yrneh
Employees Worked With
Scott Shafer, Rhys Evans, Tamara Dietrich
April 30, 2016
Awesome!!! I enjoyed it Alex is a great saleperson. He is very nice, friendly and enthusiam. I am very pleasure to work with him. Hopefully he keeps doing that always Alex is a great saleperson. He is very nice, friendly and enthusiam. I am very pleasure to work with him. Hopefully he keeps doing that always More
by Tammy
Employees Worked With
Alex Bremner
April 23, 2016
Amazing people and service Guelph Hyundai was a great experience, when I showed up I got helped right away and got suited for a perfect vehicle, they were quick and very experie Guelph Hyundai was a great experience, when I showed up I got helped right away and got suited for a perfect vehicle, they were quick and very experienced. Highly recommend dealing with Scott shafer as he was very funny and knowledgable . More
by Tyson14
Employees Worked With
Scott Shafer
