worst customer service experience I’ve ever had. Basically myself, my dad and my brother were told to our faces that if the car arrived on Saturday and I didn’t like it, I could get my deposit back no problem because they “weren’t here to take my money”. Do I care I lost $500 when trying to buy my VERY first brand new car? That’s about 35 hours of work for me. That could go towards insulin costs, towards school costs. So do I care? A little. But it really isn’t about the money. It’s about the experience. I’m shaking typing this because this whole situation is so upsetting to me. I care about the way I was treated. I care about the way I was overseen. I care about the way I was looked past. I care about the way I went in there, and it felt like every time I opened my mouth I was disregarded because clearly, I know nothing. I care that I was lied to. I care that I was deceived. Yes, I should have gotten something in writing. My mistake, a $500 lesson I learned. I thought I could trust my local dealership after living in this town for 21 years but I was wrong. I care about the way I felt disrespected. I care that I felt pressured. I care that my dad was talked to disrespectfully when all he was doing was trying to help me. I care that I’ve wasted so much time at this dealership which has been so unnecessary. I care that I left feeling upset, confused, stressed, uncomfortable, and shaking. The last time I left the dealership, I actually walked out in tears. I just want to share this with everyone because I do not want anyone else to have this experience. I went elsewhere and had a very positive experience. If you want one too, Grimsby Hyundai is not the place to go. I have not even been contacted by anybody after they have said they’ve been “trying” to contact me and after requesting following up, it’s been almost two weeks now and I have not been reached out to at all.