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Grande Prairie Hyundai - Service Centre

Grande Prairie, AB

4.7
245 Reviews

245 Reviews of Grande Prairie Hyundai - Service Centre

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June 15, 2025

Dealership is great, staff was easy to work with, fast service and great attitude. Good information on what was wrong with my vehicle and they even washed my can when I went to pick it up. More

by don4802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

We always have a great experience with the Hyundai Service Team. They are friendly, knowledgeable and always willing to answer questions. More

by Amanda Middleton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Grande Prairie Hyundai responded

Hi Amanda Middleton, thank you for taking the time to leave a review for us at Grande Prairie Hyundai. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Grande Prairie Hyundai

June 04, 2025

Great service centre, solid work, very accommodating. Fast efficient service, very pleased. H H H H More

by Ravensonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Kenny
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Grande Prairie Hyundai responded

Hi Ravensonja, thank you for taking the time to leave a review for us at Grande Prairie Hyundai. We're happy we could meet your expectations!

June 03, 2025

Very poor service been waiting five weeks for a new electric radiator cooling fan for the engine in our brand new Santa Cruz 2025 . Now the Grande Praire dealership tells us it will be another 3 weeks More

by Thorndyke.p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy R
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Mason
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Grande Prairie Hyundai responded

We sincerely apologize for the frustrating experience you've had with your 2025 Santa Cruz and the ongoing delay in replacing its electric cooling fan. We understand how incredibly inconvenient and disappointing it is to have a brand new vehicle out of commission for so long, and we deeply regret the trouble this has caused you. We want to clarify that the extended wait for the correct part has been due to mispackaged parts received from the manufacturer. This is an issue that is unfortunately out of our direct control, but please know that we have been doing everything in our power to expedite the resolution. We've escalated your situation to the highest authorities at Hyundai Canada to push for the correct part to be sent as quickly as possible. We also want to assure you that your concern about where your Santa Cruz was purchased is unfounded. We value your business immensely, regardless of where you bought your vehicle. Every customer who walks through our doors deserves the same high level of service and dedication, and we are genuinely committed to helping you get back on the road safely. In the meantime, we're glad we were able to arrange a rental vehicle for you at no charge to help minimize the disruption while your vehicle is off-road. We will continue to provide you with updates as soon as we receive them regarding the arrival of the correct part. Thank you for your patience and understanding as we work to resolve this.

June 03, 2025

Service department seems very well run with prompt appointments & staff that keep you well informed of the progress being made on your vehicles' service. I will definitely recommend Grande Prairie H More

by Jazzcat
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Grande Prairie Hyundai responded

Hello Jazzcat, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 31, 2025

Service was excellent! Very detailed and thourough! Everything was done efficiently and timely, John explained all they did to my car, Wonderful advisor, thank you John! More

by Maureen.macpherson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Grande Prairie Hyundai responded

Maureen.macpherson14, we're happy you found our staff to be so supportive during your experience here at Grande Prairie Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2025

GP Hyundai provided great customer service. Each staff member I interacted with were friendly and knowledgeable. More

by jennc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Kenny
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Grande Prairie Hyundai responded

Hello Jennc, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Grande Prairie Hyundai

May 24, 2025

Stopped for oil change, spent 30 minutes chatting with the sales staff. Everyone was friendly. More

by giggleme11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Kenny
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Grande Prairie Hyundai responded

Giggleme11, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 22, 2025

Great service as always. Service advisor Lori didn’t miss a beat. Car was washed and repairs were done as expected in the time they provided More

by Bob101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Grande Prairie Hyundai responded

Hi Bob101, thank you for taking the time to leave a review for us at Grande Prairie Hyundai. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Grande Prairie Hyundai

May 22, 2025

Friendly helpful service staff they also brought me my car to the door because i have trouble walking Lori has always been very kind and helpful to me More

by gloria.buchberger8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

Grande Prairie Hyundai responded

Hello Gloria.buchberger8, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

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