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Grande Prairie Hyundai

Grande Prairie, AB

4.8
1,158 Reviews
Located in Grande Prairie, AB, Grande Prairie Hyundai is a certified Hyundai retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country, Grande Prairie Hyundai is where Peace Country comes to save! An AutoCanada Dealer Grande Grande Prairie Hyundai belongs to the AutoCanada family of dealerships. AutoCanada is one of Canada’s largest multi-location automobile dealership groups, currently operating 48 franchised dealerships, comprised of 56 franchises, in eight provinces and has over 3,400 employees. AutoCanada currently sells Chrysler, Dodge, Jeep, Ram, FIAT, Chevrolet, GMC, Buick, Cadillac, Infiniti, Nissan, Hyundai, Subaru, Mitsubishi, Audi, Volkswagen, Kia, BMW and MINI branded vehicles. In 2014, our dealerships sold approximately 57,000 vehicles and processed approximately 786,000 service and collision repair orders in our 822 service bays during that time.
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11418 Westgate Drive

Grande Prairie, AB

T8V 8L2

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Showing 1,158 reviews

July 14, 2016

Poor customer service I was hoping that there was an email address to send my comments to but there isn't so here it goes. I live in Terrace BC but my family lives in Gran More

by Ada Charneski
Customer Service
Recommend Dealer
No
Employees Worked With
n/a
Jul 27, 2016 -

Grande Prairie Hyundai responded

Grande Prairie Hyundai participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry to hear that our service department has let you down in the way of communication and I can understand how frustrating that must be. Our Hyundai trained service advisors do their best to efficiently schedule vehicles into the shop to have the required jobs completed. Unfortunately, since we are all human we can and do have oversights and miss messages. We do apologize for the inconvenience this caused you and please know that we are working on creating a better process so that this does not happen again in the future. Grande Prairie Hyundai strives for 100% customer satisfaction 100% of the time. Once again, I am regretful we did not meet your expectations, it is my hope that we can regain your trust and business.

July 08, 2016

Excellent When I walked in Kati Carlson came up to me and introduced herself, she was very friendly and listened to all of what I wanted in a new car. We went o More

by tan123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kati McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meaghan Odegard
July 07, 2016

Great sales person Randy Rempel at Grande Prairie Hyundai did a really good job as a salesperson, trying to help me find a car that would suit me and my budget. I test More

by Natalie Green
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Rempel
July 03, 2016

Feels Like Family at GP Hyundai From the first time I walked into the doors at Grande Prairie Hyundai the staff has made me feel, not only welcome, but appreciated! I was valued as a More

by TinaPatches
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kati McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meaghan Odegard, Kevin Friesen
July 02, 2016

Fine, fine, fine. Friendly service and questions answered thoroughly. Did think, however that the servicing would have been quicker, but what do I know, never had a fre More

by rubytuesday,2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other than Kevin, the guy who did the oil change and explained about 5-20 oil; we were aware of this type., Meaghan Odegard, Kevin Friesen
June 20, 2016

I had a wonderful experience purchasing my Nissan Armada. Randy was very helpful and outgoing! Made me feel comfortable, and helped me through pretty much anything I needed. Took the time to listen to what I More

by KaterinaMeleti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Sinkevich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meaghan Odegard, Randy Rempel
June 08, 2016

Quick, Easy, Friendly The whole process from start to finish was fast and easy. No one put any pressure on me to make a decision. Everyone there was friendly and made me fe More

by Caden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kati McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Sinkevich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Supernault
June 08, 2016

For the most part, fairly satisfied -Enjoy dealing with the service and sales department, they're there too meet your needs and expectations. - trade in's could improve, I feel the deal More

by Shane Duckworth
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Will Mears
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kati McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Sinkevich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicky Lavoie
June 07, 2016

It was very good. At first I thought I was going to have to settle for something and then Shea found me exactly what I wanted. She was easy to talk with and listened to More

by nicole lavigne
Recommend Dealer
Yes
Employees Worked With
Shae Jansen
June 07, 2016

GREAT EXPERIENCE! Shae met us outside just as we were getting out of our vehicle. She was very pleasant and seemed eager to help us find the right vehicle. Right away w More

by satisfied
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Sinkevich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shae Jansen
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