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Gold Key Langley Volkswagen

Surrey, BC

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38 Reviews

19545 #10 Hwy

Surrey, BC

V3S 6K1

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38 Reviews of Gold Key Langley Volkswagen

March 25, 2024

The worst experience ever. From misrepresentation of their online calculator to suck you to then having unrealistic negotiations with the sales rep and sales manager before the More

by Avoid Goldkey VW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason, Justin, Finance department
March 16, 2024

Absolute worst customer service I have ever had. The service manager has been there 25 years though. You don’t have to ask him he will tell you ! More

by aub1324
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
25 year Peter Saieva
January 27, 2024

Sales, finance and service are horrible. They lied, when caught in the lie after purchase they lied some more. When car needed emergency repair they were utterly horrible. The car is the wor More

by Disappointed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick, Jason, Jason, Sherry
January 10, 2023

Worst dealership I ever had to deal with. Rude manager and secretary! Parts guy didn't even know what type oil my 2018 Tiguan takes. Not interested to help. How bad can things get? Total disg More

by Baron
Recommend Dealer
No
Employees Worked With
Secretary & manager
August 13, 2021

I don't know how a service department of a a major car manufacturer can run business the way gold(rusted)key choses to do it. Peter saieva (service manager)will treat you in a polite manner ,like you've More

by Nic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter
January 23, 2020

Exception sales and service I recently upgraded my vehicle and I have to say that my experience at Gold Key Langley was exceptional. Neale was very helpful and made the purchase More

by sydnee_taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neale, Gary, Peter
May 28, 2019

Worse Service and refusal to fix what they have broken Without a doubt the most pathetic experience ever at an attempted tune up!!!! We took our VW Jetta in for a routine Service we were told if we waited More

by Nolan1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager (I think) or at least a Senior Service person
September 15, 2018

Amazing experience dealing with Langley Gold Key Volkswagen! My husband and I felt in love with a very specific Volkswagen car model and color; we live a good hour away from Langley, but this was the only dealer More

by Kay Red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard, Neale
May 19, 2018

Excellent service Always very helpful staff, they have always managed to work my service needs into their schedule. Received my car back washed and vacuumed. Pleasure More

by Bon52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ
May 09, 2018

Excellent service Great service by Ayjay and team for my Touerag TDI.. Emissions recall and 60K servicing Car was spotless inside and out when I picked it up. Thank you More

by TDI afficinado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ayjay
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