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Go Richmond Chrysler
Richmond, BC
161 Reviews
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161 Reviews of Go Richmond Chrysler
August 15, 2017
Service dept I was impressed with the polite young man that was dealing with a grumpy customer befor me. He handled him with courtesy and respect. Even tho the guy I was impressed with the polite young man that was dealing with a grumpy customer befor me. He handled him with courtesy and respect. Even tho the guy was being difficult. When I was next he didn't bad mouth the client befor me just moved forward didn't give it another thought. Very professional!!!!! More
by Kathlene Gastaldo
Employees Worked With
Matthew Lo
Helpful August 15, 2017
Service The radiator from our car broke,we went down to the dealership, got fixed on the same day great thanks a lot . The only thing,I asked for a replaceme The radiator from our car broke,we went down to the dealership, got fixed on the same day great thanks a lot . The only thing,I asked for a replacement car for one day or till our car is fixed. The answer was NO because the are just for ICBC claims. We are customers since 9 years nver went somewhere else. Maybe not the best customers because till now we both just 2 cars Cheers Georg More
by Snowy
Employees Worked With
Justin Chiang
July 31, 2017
Pleasant experience Very happy with the service , people I dealt with were very professional and helped me find the right vehicle at the right price for me . Would recomm Very happy with the service , people I dealt with were very professional and helped me find the right vehicle at the right price for me . Would recommend the dealership to others More
by Bernie
Employees Worked With
Nikki Cunningham, Mustafa Faryad
July 14, 2017
Never Go Here The sales rep was new, listened, and wanted to find out information for us so we could make an informed decision. The manager kept talking non stop, h The sales rep was new, listened, and wanted to find out information for us so we could make an informed decision. The manager kept talking non stop, humiliated the sales rep in front of us, told us about his past career as a hockey player, what his wife drives, wanted to show us pictures of a Viper he used to own but did not ask us one question about us, our needs or anything...we could not speak...he just talked and then when I told him I was going to move money and bring him a check the next day, he lost it. He started saying that we will start all over again and that normally he doesn't even negotiate without a deposit and that we can find a different lot to go to. He got really red in the face and it was weird. I had made it very clear that I wasn't giving them the money the same day...but he doesn't listen. So 80's used car sales man tactics. So I did find another lot, ended up with a better deal and will give them the money after work today and drive off with my new car. Sorry Jerry, I wanted to give YOU the money today but you didn't listen and you told me to go to another lot. Thank you because I not only got better service but I got a better deal. More
by A Fellow Sales Person
Employees Worked With
Jason Song, Jerry Mavroudis
July 09, 2017
My review of RCDJ Excellent customer service, Danny Mouro was very helpful and understanding. Took his time to satisfy our needs, We are repeat customers because of the Excellent customer service, Danny Mouro was very helpful and understanding. Took his time to satisfy our needs, We are repeat customers because of the exceptional service. We are looking forward to coming back, our previous purchase was a Dodge Charger 2013 which we are very happy with. Thank you Danny! More
by Ritas
Employees Worked With
Danny Mouro
June 17, 2017
Very Poor Sales Experience - They misrepresented the vehicle I had a very poor experience with the sales managers at Richmond Chrysler Dodge Jeep. The short storey is that the vehicle I drove 3 hours round trip I had a very poor experience with the sales managers at Richmond Chrysler Dodge Jeep. The short storey is that the vehicle I drove 3 hours round trip to see was not what was explained to me, and they backed out of doing a deal after I spent 3 hours there going over the vehicle and it’s many shortcomings compared to what they stated it was and its condition, including having accident damage, which I had expressly asked about before hand. As a result, I do not feel the management team at the dealership is trust worthy, and would recommend that people take their business elsewhere. The full story: After contacting them about an ad for a used truck they ran, and speaking a the salesman who told that he guaranteed the trip from Chilliwack to Richmond (about 3 hours round tirp) to see the truck would be well worth my time, I decided it was worth looking at. On the call I had asked about the condition of the vehicle, if there were any things that needed attention and if there were any accidents on record. I was told the truck was very clean, no accidents or declarations and that it needed 2 new tires and brakes, which they would be doing before selling the vehicle. Once I arrived at the dealer it turned out the truck was used as a work truck, so not as clean as it was made out to be, but ok, it was still a nice enough truck for the price. It did have holes drilled in the bed rails for a rack that had been removed, and damage to the cab from the rack. This is something that could have easily been explained on the phone and shown in detailed pictures. They had sent me quick snap shots the day before, but did not detail any of the the damage in those pictures. I then took it for a test drive and it ran very rough. Once I got back to the dealership, I was told that the truck needed more work than I was told on the phone - gaskets needed replacing, and that a cylinder was “dead” in the trucks Hemi engine, but that they would fix that before selling it. Ok, again not as it was portrayed ahead of time, but they were not out right trying to hide it, just not being up front about things.. I twas then shown the carfax report, which revealed that there were two declarations on the vehicle.. a $2200 glass repair and a $4000+ front corner accident. There is no excuse for not having been up front about these before telling me I really needed to drive 3 hours to see this fantastic, clean truck. After all of this I still felt there was value in the vehicle and that it fit my needs so I said lets work out a deal. The salesman then went to the manager to go over things and came back saying that, “This was not the truck for me” and that they would not be doing the repairs listed that they had shown me. I asked to speak to the manager, who confirmed he knew who I from my inquiries about the truck via phone and email the day before. He said they would not fix the truck as they had said. So after investing 6 hours + research time I was basically shut down. The dealer had multiple opportunities the day before, and the day of my visit, to tell me they didn’t want to sell the truck. They chose not too, I really think they had hoped I would like another truck they showed me, which I think is fairly close to bait and switch. Their shop rate is about $135 an hour as I understand it from our conversation about repairs. So I’ll now ask the dealer: Is it ok if I send you an invoice for 6 hours of my time that you can pay, so I can at least get something out of my wasted trip and time? But I think we all know what their answer to that will be! My recommendation to people: Find a different dealer than Richmond Chrysler Dodge Jeep to do business with, because that is not the right way to treat a potential client, or represent a vehicle or brand at all. More
by TD
Employees Worked With
Not picking out any one in particular, it was a failure on multiple points
June 14, 2017
Beware, Dealership is dishonest with Warranty We bought a new 2013 dodge dart on July 26, 2014, and were given the information that the Warranty would start from the time we drove out the lot. Wel We bought a new 2013 dodge dart on July 26, 2014, and were given the information that the Warranty would start from the time we drove out the lot. Well, we took our car in for some warranty work on June 13, 2017, only to find out that the Warranty was back dated to June 05, 2017. This date was confirmed by Fiat Chrysler's head office. On that date we were not even considering a vehicle purchase. I contacted Richmond Chrysler Jeep and was told to send a copy of the sales bill, which we could not find, however, I sent them a copy of the Transfer tax Form, which clearly outlined the dealer, the date of delivery, etc. They say they have no copy, which sounds like the dealership knows they screwed up and are hiding that fact. All I can say about this dealership, BEWARE OF TYPICAL SALES PROMISES!!!!!! More
by Dodgedartowner
Employees Worked With
Robbert Doornberg
June 12, 2017
Great Service Lovely people, good service, clean store, fast service, easy steps to lease or finance. Good selection of cars and SUV's. Great experience from start Lovely people, good service, clean store, fast service, easy steps to lease or finance. Good selection of cars and SUV's. Great experience from start to finish. More
by Shelby12
Employees Worked With
Jerry Mavroudis, Robbert Doornberg
June 06, 2017
Fast friendly service I purchased a 2016 Jeep Cherokee with low kms recently from Richmond Chrysler. Arnold was a huge help finding the Jeep I wanted with the right options I purchased a 2016 Jeep Cherokee with low kms recently from Richmond Chrysler. Arnold was a huge help finding the Jeep I wanted with the right options and for the right price. i would certainly recommend Richmond Chrysler and Arnold to my family and friends. More
by Deb S
Employees Worked With
Arnold Garcia
May 28, 2017
Great service and friendly staff! We recently bought a new vehicle for our growing family, and we were very happy that we chose Richmond Chrysler! We had such a great salesman who didn We recently bought a new vehicle for our growing family, and we were very happy that we chose Richmond Chrysler! We had such a great salesman who didn't push anything on us, listened to us instead of trying to sell us something more expensive and made sure we got into the vehicle we wanted. I would definitely reccomend this dealership to friends and family! More
by rachelm123
Employees Worked With
Jordan Sheppard, Rida El-Chami
