Go Richmond Chrysler

Major issues solved well! We purchased a Dodge Grand Caravan on September 29, 2015. We were very pleased on the day we purchased the van with both Dan and Rudy, the salesmen th We purchased a Dodge Grand Caravan on September 29, 2015. We were very pleased on the day we purchased the van with both Dan and Rudy, the salesmen that helped us. They were friendly and pleasant to work with. In the weeks following our purchase we had issues with the service we received while trying to have the extra pieces we purchased with the vehicle installed. The good news is that when we escalated our concerns we received excellent resolution. While we struggled with several of the staff, we were very impressed with Rudy, Moses and Anita. All three were diligent in their communication with us and seemed to genuinely care and want to ensure that the situation was remedied and that we left as happy customers. While a poor experience is never a good thing, I think a company that can take a less than satisfied customer and make them feel valued and important again is a company worth recommending! More

Great Service We were really impressed with Richard Hollander who did not come across as the stereotypical "car salesman". We let him know what we wanted and the ti We were really impressed with Richard Hollander who did not come across as the stereotypical "car salesman". We let him know what we wanted and the time frame we had to make a deal and he met it. It was the smoothest transaction we have ever made for a car. We are thrilled with our Fiat (2014 Sport model) which was on the lot. We generally purchase Japanese cars but will now start considering North American cars. More

Excellent My Wife and I were treaded wonderful . There was no pressure on buying . Just wanted to say thank you so much to Rudy Nikki and Dan for helping my Wif My Wife and I were treaded wonderful . There was no pressure on buying . Just wanted to say thank you so much to Rudy Nikki and Dan for helping my Wife and I on buying 2015 Dodge Journey . Plus also a special thanks to Sadie for cooking the hot dogs for our Son . More

SERVICE I have been with Richmond Chrysler since 1971. I own a Dodge Journey which I am very happy with. The service department is extremely helpful and fr I have been with Richmond Chrysler since 1971. I own a Dodge Journey which I am very happy with. The service department is extremely helpful and friendly. My favorite service man is Richard S. More

Excellent service and very good attitude My appointment was kept on time and the work done cured the problem. I found that everyone that I had contact with was pleasant as well as professiona My appointment was kept on time and the work done cured the problem. I found that everyone that I had contact with was pleasant as well as professional. My car was delivered to me clean and proper. The service advisor Richard Seltitz and the service manager Bob MacDonald were honest ans extremely fair to deal with. More

Daniel B - Excellent service thanks Excellent service from Daniel, purchased my Jeep last week and appreciate your time and effort. Pretty happy with my car so far! Very friendly and mo Excellent service from Daniel, purchased my Jeep last week and appreciate your time and effort. Pretty happy with my car so far! Very friendly and more than happy to help, even with his father in law in town he came in for the morning to sort out my new car for me. More

Danny and Rudy Hi, We had been to 3 dodge/jeep dealers in 6 months and had complete non responsive and unhelpfull sevice. Having purchased 2 dodge vehicles befor Hi, We had been to 3 dodge/jeep dealers in 6 months and had complete non responsive and unhelpfull sevice. Having purchased 2 dodge vehicles before we were almost ready to go elsewhere and be happy with another vehicle purely based on bad service. As a last resort we tried the richmond auto mall and were floored with how good these guys were. Danny and Rudy both helped us try to find a jeep renegade and then ultimately finding a jeep cherokee that we loved. These guys were in constant contact with us letting us know what was going on and followed through with everything they promised. We ended up with our awesome new 2015 jeep cherokee trailhawk at a great price. We had a great experience with this dealership and will definitely go back to these guys. well done richmond chrysler and thank you Danny and Rudy for making it smooth and easy. cheers Geoff and Tracee More

Excellent Service excellent service and great help from Rudy Muller! I would definitely go back and recommend others to go back! thanks for all the great help!! excellent service and great help from Rudy Muller! I would definitely go back and recommend others to go back! thanks for all the great help!! More

Stay Away From Bruce!! Bruce and his sales manager are liars and frauds. They live up to the car salesman stereotype to a T. My wrangler was marked up to the point of no ret Bruce and his sales manager are liars and frauds. They live up to the car salesman stereotype to a T. My wrangler was marked up to the point of no return. The "cash back" I was given was re invoiced and my Jeep Wrangler which was top of the line basically had no value unless I hung onto it for 10 years. Chrysler canada did a buy back dealer coupon to repurchase my jeep on trade in at Coquitlam Chrysler which is where I suggest you go. My rewards program through Chrysler was even supposed to be credited due to my dealer purchase but Bruce lied about that as well. The guy should be ashamed of himself. Obviously when you go car shopping you're going to buy a vehicle, there's no need to xxxxxxxx your way to a sale because eventually the lies will catch up to you and your reputation will be that of a Main Street car salesman which is where Bruce and his sales manager belong. On the plus side, Richard in the service department is amazing to deal with; always honest and gets your vehicle in and out on time. More