This dealership doesn’t deserve any stars. The experience my family and I had was terrible along with the way the sales management attempted to handle it. Not only were we being bullied by the management staff, our intelligence in the auto industry was being questioned and an unsafe vehicle was being pressured to purchase.
We found a 2015 Honda Pilot online and from the description listed on Go Nissans website and receiving the inspection paperwork, the vehicle looked clean and a $1000 refundable deposit was given on the terms of pending test drive. My family and I drove to Edmonton from Calgary to take a look at the vehicle, upon arrival we expected the vehicle to be cleaned and sanitized with all the COVID-19 guidelines currently in affect. Not only was the vehicle dirty, it was missing floor mats, there were stains on the roof and it smelled, this contradicts what is listed on their website as I quote it says “Enhanced sanitization wipe down for all service and test drive vehicles”. When we went for a test drive we noticed the vehicle pulling hard to the left and the steering wheel had to be turned quite a bit to have the vehicle drive straight. The vehicle inspection that was provided to us stated that the vehicle has no issues at all, so this is where the red flags started to appear. We arrived back to the dealership and tried to work out a solution to get the alignment fixed and offered to return and pick up the vehicle the following weekend. We were told that the service department was closed and the vehicle would be sold as is. After several attempts to negotiate a resolution, the sales management team kept making excuses about the alignment and were forcing us to purchase the vehicle. The finance department was pushing me to purchase the extended warranty for $4600.00, when I advised her I work in the auto industry and understand how the extended warranty works, she reduced it to $2600.00 for 40,000km of coverage. I was also told that the issue with the vehicle could be repaired on the warranty once it was purchased. Why should I have to use warranty on an existing problem, there’s a term called fraud for situations like this and the entire Go Nissan Management and Finance Team stand behind this and are okay with ripping consumers off and taking advantage of customers that might not have any knowledge about vehicles. I requested for my deposit multiple times and was told that that accounting department was closed on Sundays and it was not possible to return.
I called my cousin who has been a certified mechanic for +10 years to come test drive the vehicle and provide me with his opinion. While I was waiting at the dealership for him to arrive and communicated with the finance staff, they stated that my “lifeline” was on the way. Not only was that an inappropriate and unprofessional comment to make, it also confirms that there is something wrong with the vehicle that they are not disclosing and worried that a mechanic would find. Once my cousin arrived he took it for a drive and we couldn’t even make it onto a main road without saying the vehicle was not safe and that is was pulling hard to the left. In his honest opinion he told us to get the deposit back and to leave, it wasn’t worth it. When we requested for the deposit back again we were being bullied by Sneil Minhas and again were told he could not refund it and that we had to purchase the vehicle. We asked to see the First Canadian Protection Plan and with hesitation we were advised it wasn’t’ available. How can a dealership sell a vehicle without having the FCPP on hand? I’m sure AMVIC would be pleased to hear that. We were told the vehicle would go for a 3rd party inspection at Go Honda, that is not 3rd party as Go Honda is under the same corporation. We were also told that the tire pressure was causing the pulling but a pressure gauge was not available so we offered to head over to Canadian Tire and purchase one but they found one magically. There were no issues with the tire pressure and again we requested for our deposit back and were told no. We went on another test drive with Alix Naim (Assistant Manager) and he drove, my cousin sat in the front and pointed out the issues, immediately Alix got defensive and said “Bro, this is not pulling, this is called steering off centered” First of all, we are not your “bros” we’re paying customers, and you would never treat your bro like that. Secondly Alix didn’t even know how this supposed “steering off center” would be fixed. My cousin advised him that the vehicle needed an alignment and again Alix jumped in and said “no bro you don’t know” he again questioned the experience and opinion of a mechanic. We arrived back to the dealership and Sneil finally decided to return our deposit. It’s interesting how we were told accounting was closed on the weekend so the deposit couldn’t be returned but then the receptionist transformed into an accountant and was fully capable to return the $1000.00 deposit.
Our experience with Go Nissan South was very disappointing, as I was purchasing a vehicle for my elderly parents and want them to feel safe. The only positive was that our sales associate was kind and tried his best. Sneil Minhas and Alix Naim have no experience or knowledge about the auto industry and consistently pressured us to close the sale. We were disrespected by them, treated poorly and at the end of the day, if a customers doesn’t want to buy the vehicle just return the deposit and call it a day. There is no need to bully, and use greasy sales tactics against customers who know what they’re talking about. Unfortunately there will be a family that walks out of that dealership with that Honda Pilot as I can assure you the issue will not be fixed and that will just be the beginning of their problems.