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Go Langley Subaru

Surrey, BC

4.2
518 Reviews

19372 Langley Bypass

Surrey, BC

V3S 7R2

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518 Reviews of Go Langley Subaru

August 18, 2018

Nice and easy buy of a new Crosstrek It was a good experience from our fist drop-in visit, then a follow-up phone call and, finally, our new car pickup! Thank you Tristan! Low pressure, a More

by Andrei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group, Tristan Quiring
Aug 20, 2018 -

Go Langley Subaru responded

Thank you so much for taking the time to share the wonderful feedback, Andrei. We are absolutely thrilled that our Sales and Leasing Consultant, Tristan Quiring and our Sales Team not only made your vehicle purchasing process comfortable and memorable but they were able to give you the best price possible. Nothing like getting a great deal! A huge congratulations on your brand new “Can-do attitude”, Subaru Crosstrek! We know you are going to love it. We value your business and thank you for choosing Wolfe Subaru Langley to purchasing your Subaru. Have a great day!

August 05, 2018

Purchased New Crosstrek Brutal from online sales guy to the finance dept. Can’t believe we even went through with the sales as the experience was disorganized and unprofessio More

by Centralguy
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Online sales
Aug 10, 2018 -

Go Langley Subaru responded

Thank you very much for taking the time to leave a review, we welcome all feedback, as hearing from our customers is the best way we can improve our business. We apologize for your recent experience at our dealership. That is not they type of customer service we are known to deliver. We would like to get some specific insight of what occurred and hopefully make things right. Please feel free to contact our General Sales Manager, Jay Shead directly at 604-534-2660. We would love to have you come back and give us another chance to show our true colors. Thank you

July 20, 2018

Happy Customer I’ve been having my Subaru serviced at Wolfe for years. Jeff and the team have always given outstanding service which keeps me coming back. More

by Lovemysubaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group
Jul 23, 2018 -

Go Langley Subaru responded

Thank you so much for your feedback and the perfect score, Lovemysubaru! So awesome to hear that our entire Wolfe Subaru Langley Service Team and our Service Manager, Jeff have consistently provided you with outstanding customer service. We strive to have the best people on our team, that always go above and beyond for our clients, so we appreciate it. Thank you for your business and loyalty to our dealership. We look forward to serving you for many more years to come! Have a spectacular day.

July 20, 2018

Great service Had less than 1000 km on a new outback and discovered a rattle in the back exhaust area. Called Service and was no problem to bring in ASAP to take a More

by JanS11936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin Elchorn, Wolfe Auto Group
Jul 24, 2018 -

Go Langley Subaru responded

Thank you very much for taking the time to share the recent experience you had at our dealership, JanS11936. We are very pleased to hear that our Wolfe Langley Service Team were able to accommodate you last minute and resolve your concerns immediately and efficiently. It also brings us great joy knowing how happy a complimentary vacuum and car wash with every service appointment, makes our clients day. Congratulations on your new Subaru Outback! We appreciate your business and we are extremely grateful that you have chosen Wolfe Subaru Langley for all of your automotive needs. Have a wonderful day!

July 20, 2018

Oil change 150,000 km on the odometer and time for an oil change. Took longer than I expected but they found a nail in my tire and repaired that as well. Love t More

by Brp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin
Jul 23, 2018 -

Go Langley Subaru responded

Thank you for taking the time to post a review, Brp. We apologize if the appointment took longer than you hoped for. So glad our Wolfe Subaru Langley Service Team found the nail in the tire, so you were safe when you got back on the road again. Thank you for letting us know how much you love the complimentary car wash and vacuum with every service, at any of our dealerships. We value your business and look forward to having the opportunity to serve you again. Have a great day!

July 17, 2018

Great service I was having trouble with my car on a busy Saturday And they squeezed me in and dealt with the problem right away! Great service and very friendly More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember service guys name
Jul 18, 2018 -

Go Langley Subaru responded

Thank you for taking the time to rate and tell us about the great customer experience you had at our dealership and for recognizing our team for being so friendly. So glad our Wolfe Subaru Langley Service Department was able to accommodate you last minute and resolve your vehicle concerns so you could get back to your busy Saturday. Our clients safety is important to us. Please let us know if there is anything else we can do for you. We value business and look forward to serving you again. Have a nice day.

July 11, 2018

Sales manager nearly scuttled the sale Neil Greer was a good listener to what I was looking for. Low pressure to make a sale, more interested in finding me what I was looking for. Straigh More

by Jacinta
Recommend Dealer
Yes
Employees Worked With
Neil Greer
Jul 11, 2018 -

Go Langley Subaru responded

Thank you for taking the time to share your feedback with us, Jacinta. So glad our Sales and Leasing Consultant and Financial Services Managers made your car buying process a positive experience for you. Glad you got the exact vehicle that you were looking for. We value your business and would like to congratulate you on your new Subaru! We hope you have many safe and happy Subaru Adventures in it.

June 08, 2018

AC Replacement This is the second time that I have brought my Subaru in for servicing. The service department is friendly and helpful right from reporting a problem More

by Crescent Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn’t record their names, but they were the same courteous staff I dealt with on my first visit.
Jun 13, 2018 -

Go Langley Subaru responded

What a wonderful review to read! Thank you for the perfect score and for taking the time to share your thoughts with us. We are extremely happy to hear that our Wolfe Subaru Langley Service Team is friendly, professional and helpful every time you visit our dealership. Recommending us to your friends and family is a huge compliment. Thank you for the kinds words and thank you so much for your business. See you next time!

June 04, 2018

Knowledgeable and friendly service Experienced a battery failure while travelling on BC Ferries. A quick jump start from the ferry staff was needed to get me on my way. Called Jeff S, More

by JRP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Saieva
Jun 05, 2018 -

Go Langley Subaru responded

Thank you for the perfect score and for taking the time to share the experience you had at our dealership. Sorry to hear about your battery failure on the BC Ferries. That is a stressful situation to be in for sure. So glad that Jeff and our Wolfe Subaru Service Team could fit you quickly, replace your battery and have you back on the road feeling confident and safe in no time. Thank you for also recognizing our team for being friendly and helpful. We will be sure to pass along your kind words. Please let us know if there is anything else we can do for you. See you next time. Take care.

May 26, 2018

Just o.k. I found it unorganized and the feeling of it being thrown together. It was very obvious some staff didn't want to be there. I didn't receive clear ans More

by Toni21
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure who the individuals were as there were too many people and too loud to really hear.
May 28, 2018 -

Go Langley Subaru responded

Toni21, thank you for taking the time to share your feedback with us as it allows us to improve. We apologize for your recent experience at our dealership. We value your business and want you to be happy with our customer service every time. We would appreciate the opportunity to make things right with you. Please feel free to contact our General Sales Manager, Jay Shead directly at 604-534-2660 at your earliest convenience so we can address your concerns. We look forward to hearing from you.

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